I apologize for responding to an old thread but I can't find the global option mentioned in your message. Can you lighten this ?
Thanks ! -- Simon. On 06/01/2010 19:13, Ken Crocker wrote: > Manohar, > > Essentially, if the CC'c and Bcc's are in the ticket as watchers, they > will be retained and will have access (SeeOutgoingEmail) to the > thread. RT has an option for making sure all CC's and Bcc's are > retained on the ticket when it is created. However, that is a Global > option. > We found that to be a bit limiting, as some of our Queue Managers did > not like this. So, we created a scrip that could be applied on a > Queue-by-Queue basis that puts all initial CC's on a ticket and adds > any non-redundant CC's as the ticket handles more mail. It is in the > RT Wiki. You might want to look at it. I don't remember if we > specifically addressed Bcc's, but you could use that code as a model > and develop your own for this purpose. > > Hope this helps. > > Kenn > LBNL > > On 1/4/2010 12:00 PM, Kevin Falcone wrote: >> On Thu, Dec 31, 2009 at 08:00:34PM +0530, H Manohar Rayker wrote: >> >>> How do I retain the Cc and Bcc list for the entire thread from starting >>> to end in RT? >>> >> >> Add them from the People tab, rather than as one-time-cc one-time-bccs >> during a reply. >> >> >>> I am using RT 3.8.4. Also there are some mail display formatting issues >>> when sent the mails >>> through Outlook (2k3 & 2k7) as they appear as attachment in the response >>> mail received in my >>> outlook program. Can this be solved by upgrading to 3.8.7 or is there >>> any other fix for this? >>> >> >> There are a number of fixes in 3.8.7 related to this, but there are >> also commits on 3.8-trunk that won't be released until 3.8.8 >> >> -kevin >> >> ------------------------------------------------------------------------ >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: sa...@bestpractical.com >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: sa...@bestpractical.com > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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