Re: [rt-users] rt asterisk
On 11/05/2014 07:31 PM, Shahab Sharifzadeh wrote: very thank... nobody help me? I suggest to use the Perl module RT::Rest::Client and not trying to hack the content by your own. Even PHP should have some support for stuff like that. Regards Racke -- Modern Perl, Dancer and eCommerce consulting.
Re: [rt-users] rt asterisk
On 11/04/2014 11:55 AM, Shahab Sharifzadeh wrote: hi good time i want to join rt(request tracker) to asterisk by rt-soap-server.pl. but i dont no what to do... 1- i installed- SOAP::Lite and MIME::Entity 2-after that ,how I run ./rt-soap-server.pl ? And how configure? I recommend to take a look at RT::Client::REST. REST is far easier to deal with than SOAP. Sample module using RT::Client::REST: https://github.com/interchange/Helpdesk-Integration Regards Racke -- Modern Perl, Dancer and eCommerce consulting. -- RT Training November 4 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Delete Post
On 03/03/2013 04:26 PM, bluethundr wrote: Hello, I'd like to delete this post because I've accidentally included some passwords in it: http://requesttracker.8502.n7.nabble.com/RT-Bounce-messages-td45911.html#a33251204 I've gone to the thread and clicked 'options'. But for some reason it doesn't give me the option to delete even tho I'm the author. Is there someone who can help me out here? Maybe I'm doing something wrong. Yes, better change your passwords. They are out in the wild now regardless whether you can delete the post or not. Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Upgrade from 3.6.1 to 3.8.8
On 12/10/2010 05:57 PM, Kevin Falcone wrote: On Fri, Dec 10, 2010 at 02:55:40PM +0100, Stefan Hornburg (Racke) wrote: On 12/10/2010 02:48 PM, Kevin Falcone wrote: We now will be upgrading our Debian server and the version of RT used will go from 3.6.1 to 3.8.8. How feasible is the upgrade from 3.6.1 to 3.8.8? What would need to be done? Someone has mentioned updates to the DB being needed - I'd appreciate any pointers to the SQL which would be needed. Have you read through UPGRADING and the README that are included with every download of RT? It covers all of this. Not really. It is very important for the upgrade to read UPGRADING.mysql and follow the steps detailed below: Both of the files I reference contain pointers to UPGRADING.mysql 3.8 (3.8-trunk)$ grep UPGRADING.mysql * README: you're using MySQL, read through UPGRADING.mysql as well. UPGRADING:If you are using MySQL, please read the instructions in UPGRADING.mysql as UPGRADING:New schema for mysql 4.1 and greater, read more in UPGRADING.mysql. -kevin Kevin, I just wanted to point this out - many people missed this step because the upgrade docs are not clear enough - check the archives :-). Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team
Re: [rt-users] Google crawlers.
On 12/09/2010 02:34 PM, Mark Jenks wrote: I guess I'm going for the DNS blocking method, since I don't see where to put in a robots.txt file into RT. I'll have to do some custom conf.d stuff when I get back into the office next week. You can specify robots.txt in your Apache configuration, before the statements you use for RT: Alias /robots.txt /path/to/your/robots.txt Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team
Re: [rt-users] How to install RT-3.8.8 on Debian lenny [SOLVED]
On 11/17/2010 03:08 PM, Wagner Pereira wrote: Hi Dominic and the others, I really thank your reply but, after Jesse said at http://blog.bestpractical.com/2010/09/rt-4-an-update.html, I decided to wait for the RT 4, the Jesse's Xmas gift! Why wait? Start building RT4 Debian packages! Just my 2 cents :-). Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team
Re: [rt-users] RT email time
On 06/02/2010 08:13 PM, Juan N. DLC wrote: Hi, For some reazon my RT is sending the emails when any action is configured with 4 hours of difference from the real time. from GUI: Dateshttps://srthr31/Ticket/ModifyDates.html?id=1934 Created: Wed Jun 02 14:10:24 2010 from email sent: Created On: 2010-06-02 18:10:24 Any configuration should I need to look at? Can someone point me to where look? What about $Timezone setting in RT_SiteConfig.pm. Debian packages are using: Set($Timezone, `/bin/date +%Z`); Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT email time
On 06/02/2010 09:46 PM, Juan N. DLC wrote: yes, that is the problem I'm having. Any thoughts? Which distribution do you run? What is the output of date +%Z? Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT email time
On 06/02/2010 10:17 PM, Juan N. DLC wrote: Racke, we...@srthr31:~$ /bin/date +%Z AST That should be the correct timezone for Puerto Rico (GMT - 4). Do you have the same problem sending email for the command line (e.g. with mail from bds-mailx package)? Which email server are you using? Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 500 - Internal error
Alberto Villanueva wrote: The rt log (/var/log/rt.log) is empty :S :S :S The log of apache (/var/log/httpd/error_log): [Thu Feb 19 19:38:45 2009] [warning]: DBD::mysql::st execute failed: INSERT command denied to user 'vtd_rt_dbuser'@'localhost' for table 'sessions' at /usr/lib/perl5/site_perl/5.10.0/Apache/Session/Store/DBI.pm line 44. (/usr/lib/perl5/site_perl/5.10.0/Apache/Session/Store/DBI.pm:44) Looks like vtd_rt_dbuser lacks the proper MySQL permissions write to the sessions table. Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problem with PDF attachments
System Administrator wrote: Hi, I recently upgraded from version 3.4.6 to 3.8.1. Since then, pdf attachments downloaded from RT or sent by RT are corrupted, Acrobat Reader displays the error Insufficient data for an image. This occurs even for pdf attachments saved before the upgrade. I saw no errors in the database upgrade script running. Have anyone had this issue before and encountered a solution? Did you apply the MySQL 4.0-4.1 schema changes as described in UPGRADING.mysql? Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] how to disable fckeditor globally?
Remy Berrebi wrote: hi everyone, on my side, i installed a fresh 3.8.1 version of RT and i can not see anywhere fckeditor menu-bar, is there a documentation or something i miss about it? i even try to put Set($MessageBoxRichText, 1); but nothing change... i test my RT with firefox 3 on linux and IE6 on linux... any help will be appreciate, Check your JavaScript error console first (and look at the HTML source code where you see a trace of fckeditor). Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] error starting apache2
Michael James wrote: SLES 10 SP2 fresh build RT 3.8.1 downloaded from BestPractical yesterday. After installing RT, I brought an existing RT_SiteConfig.pm file over from another server running RT 3.6.6. Apache2 fails to start with the following errors in /var/log/apache2/error_log: [Thu Dec 11 13:34:09 2008] [error] Couldn't load RT config file RT_SiteConfig.pm:\n\nType of arg 1 to RT::Set must be one of [...@%] (not scalar assignment) at /opt/rt3/etc/RT_SiteConfig.pm line 43, near )\nCompilation failed in require at /opt/rt3/bin/../lib/RT/Config.pm line 410.\nBEGIN failed--compilation aborted at /opt/rt3/bin/webmux.pl line 101.\nCompilation failed in require at (eval 7) line 1.\n [Thu Dec 11 13:34:09 2008] [error] Can't load Perl file: /opt/rt3/bin/webmux.pl for server tracker3.stonebridgebank.com:0, exiting... Line 43 of RT_SiteConfig.pm is Set($WebPath = ); which looks perfectly OK to me. Any ideas? Set($WebPath, ''); Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Size of Relationship Charts
Hello, finally I got the relationship charts running :-). They're silently failing if IPC::Run::SafeHandles module is missing ... make testdeps doesn't check for that either. Anyway, how can I change the size of elements in the graph (larger font, larger containers)? Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] 404 on Ubuntu 8.10
Jared Liebl wrote:
I'm trying to get RT 3.8.1 installed on a Ubuntu v8.10 server, and I
seem to be setting it up wrong. I keep getting a 404 message when I try
to access RT.
I did find the instructions for upgrading a Ubuntu install from 3.6 to
3.8 (http://www.nabble.com/Re:-Ubuntu-RT-3.8-package-p19726512.html),
but I'm not smart enough to figure out how to run the configure script
properly to get it to install in the locations chosen by the Ubuntu
package, so I'm trying to do a manual install.
I started by loading my server as a Ubuntu LAMP server (I have some
other stuff besides RT that I want to add to this machine later). Then
I installed Mod Perl 2 and ran 'make fixdeps', and everything seemed to
go well. I ran Make Install, and installed everything to the default
directory (/opt/rt3/).
Then I copied /opt/rt3/etc/RT_Config.pm to
/opt/rt3/etc/RT_SiteConfig.pm, and changed the following lines:
Set($rtname , servername.domain.tld);
Set($Organization , domain.tld);
Set($Timezone , 'US/Central');
Set($DatabaseUser , 'rt_user');
Set($DatabasePassword , 'mypassword');
Set($WebPath, /rt);
Set($WebBaseURL, 'http://servername.domain.tld' .
RT-Config-Get('WebDomain') . ':' . RT-Config-Get('WebPort'));
Finally, I modified my Apache configuration file
(/etc/apache2/sites-available/default), so that it looks like this:
VirtualHost *:80
ServerAdmin [EMAIL PROTECTED]
DocumentRoot /var/www/
Directory /
Options FollowSymLinks
AllowOverride None
/Directory
Directory /var/www/
Options Indexes FollowSymLinks MultiViews
AllowOverride None
Order allow,deny
allow from all
/Directory
ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
Directory /usr/lib/cgi-bin
AllowOverride None
Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
Order allow,deny
Allow from all
/Directory
ErrorLog /var/log/apache2/error.log
# Possible values include: debug, info, notice, warn, error,
crit,
# alert, emerg.
LogLevel warn
CustomLog /var/log/apache2/access.log combined
Alias /doc/ /usr/share/doc/
Directory /usr/share/doc/
Options Indexes MultiViews FollowSymLinks
AllowOverride None
Order deny,allow
Deny from all
Allow from 127.0.0.0/255.0.0.0 ::1/128
/Directory
# as RT is out of document root then we want alias
# and should define directory access
Alias /rt/ /opt/rt3/share/html/
Directory /opt/rt3/share/html/
Order allow,deny
Allow from all
/Directory
PerlRequire /opt/rt3/bin/webmux.pl
Location /rt/
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason
/Location
/VirtualHost
I can get a page to load at http://servername.domain.tld, but if I go to
http://servername.domain.tld/rt, I get a 404:
Not Found
The requested URL /rt was not found on this server.
Apache/2.2.9 (Ubuntu) PHP/5.2.6-2ubuntu4 with Suhosin-Patch
mod_perl/2.0.4 Perl/v5.10.0 Server at servername.domain.tld Port 80
/var/log/apache2/error.log reads:
[error] [client 192.168.0.123] File does not exist: /var/www/rt
I think that the problem should be easy to fix, if you know apache well.
I'd really love to use RT 3.8 on Ubuntu. I'd rather not switch
distributions, or use an earlier version.
Does anyone have any suggestions for me?
Try to leave off the trailing slash on /rt/. Also I would suppose
Alias /rt/ would override Location /rt/.
Regards
Racke
--
LinuXia Systems = http://www.linuxia.de/
Expert Interchange Consulting and System Administration
ICDEVGROUP = http://www.icdevgroup.org/
Interchange Development Team
___
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Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
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Re: [rt-users] Public Interface
Jesse Vincent wrote:
On May 14, 2007, at 11:20 AM, Stefan Hornburg wrote:
I recently start to use RT for tracking bugs and issues in projects
for my customers. Now I would like to extend this to open source
software,
where everyone should be able to view and comment on tickets.
Questions:
1. How can I setup a guest account for unauthorized users like on
rt.cpan.org ?
Have a look at these distributions in the RT svn repository.
RT-BugTracker/
RT-BugTracker-Public/
The latter one bugs out on RT 3.6.1 (Debian packages from etch) with:
System error
error: Error during compilation of
/usr/share/request-tracker3.6/html/Callbacks/BugTracker-Public/autohandler/Default:
Variable $session is not imported at
/usr/share/request-tracker3.6/html/Callbacks/BugTracker-Public/autohandler/Default line 3.
Global symbol $session requires explicit package name at
/usr/share/request-tracker3.6/html/Callbacks/BugTracker-Public/autohandler/Default line 3.
context:
1: %init
2: if ( $session{'CurrentUser'}-Name eq $RT::WebPublicUser
3: or defined $session{'BitcardUser'} or defined
$session-{'CurrentUser'}-{'OpenID'} )
4: {
5: # This is a public user, we only want them going to /Public/
6: #
7: # The following logic is very similar to the priv/unpriv logic
...
code stack: /usr/share/perl5/HTML/Mason/Interp.pm:445
/usr/share/perl5/HTML/Mason/Request.pm:1087
/usr/share/perl5/HTML/Mason/Request.pm:1020
/usr/share/perl5/HTML/Mason/Request.pm:1198
/usr/share/request-tracker3.6/html/Elements/Callback:83
/usr/share/request-tracker3.6/html/autohandler:255
raw error
Any advice ?
Thanks
Racke
--
LinuXia Systems = http://www.linuxia.de/
Expert Interchange Consulting and System Administration
ICDEVGROUP = http://www.icdevgroup.org/
Interchange Development Team
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
