[rt-users] [rt-announce] RT mailing lists moving over to new community forum

[Talena Gandy]

Hello!

The various RT and RTIR mailing lists have been a great resource for help and 
discussion since March 2000 (wow!). Today we're excited to announce that we're 
taking a big step forward and migrating our community discussions to a 
web-based forum hosted using Discourse.

Why the change? Discourse offers tons of great features that will help RT users 
including a built-in search (which should also help as people do web searches) 
and a really nice web interface for reading and commenting on posts. You'll 
also have a user account allowing you to set various preferences to manage how 
you interact with the community.

Worry not if you prefer email over a web site. Discourse has a mailing list 
mode that will allow you to continue to receive and reply to posts via email.

Forum Features

The BPS mailing lists are a great resource for sharing information about RT and 
RTIR, but some of that great information can be lost over time. In addition to 
a native search, the forum will allow us to organize discussions by category 
and topic, making information easier to find. We're also going to provide 
several social login options so it will also be easier for new users to become 
involved.

For more technical posts, Discourse offers formatting for code, including Perl, 
to make things easier to read. Users can like and bookmark useful posts. At BPS 
we'll be able to see which posts are popular, indicating a common feature 
request, bug, or gap in the documentation.

There's way more and the best way to see the new features is to try it out for 
yourself. Discourse hosts a site at try.discourse.org 
 where you can experiment to get ready for the 
change.

Schedule

We are currently targeting early March for the cut-over. To seed the new system 
with helpful discussions from the list, we are importing the last 5 years of 
posts from the lists into Discourse. After a few hours of downtime, we'll send 
a notification when the forum is up and running. We'll also pull in current 
subscribers by email and you'll be able to use the "Forgot password" link to 
set a new password.

We're looking forward to the next 17 years of great community discussion!___
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[rt-users] [rt-announce] Paris Request Tracker Training this April!

[Talena Gandy]

Hello!

We're very pleased to announce our first 2017 Request Tracker training! We'll 
be in Paris from April 24-26, 2017. To read more about what each day covers, 
including the new hands on third day, please visit 
https://bestpractical.com/blog/2017/2/announcing-our-first-2017-rt-training 
.

You can purchase a seat at bestpractical.com/training#NextTraining 
.

As always, thank you for supporting RT!

-The Best Practical Team___
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[rt-users] [rt-announce] Announcing End Of Life for Request Tracker 4.0 Series

[Talena Gandy]

Hello!

Request Tracker 4.0, originally released in April of 2011, will reach end of 
life on February 15, 2017. After that date, Best Practical will no longer 
support the 4.0 series or publish new releases with bug fixes, security 
updates, or new features. We recommend all RT 4.0 users upgrade to a supported 
version, either 4.2 or 4.4.

Request Tracker for Incident Response 3.0, which ran on RT 4.0, already reached 
end of life in March 2014. However, if you are still running RT and RTIR with 
4.0/3.0, we encourage you to upgrade RT and RTIR to supported versions.

New versions of RT and RTIR come with instructions and tools to upgrade, and 
upgrade notes for RT 4.2 and RT 4.4. Our website has details about our release 
policy and a timeline of previous RT releases. We also offer commercial 
professional services to upgrade older RT instances to the latest releases for 
you. Contact us if you need help upgrading.

We hope you'll take this opportunity to upgrade and take advantage of some of 
the new features in our latest releases. 

Thanks for using Request Tracker!

-The Best Practical Team
bestpractical.com
___
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RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Boston - October 24-26
* Los Angeles - Q1 2017

[rt-users] [rt-announce] Training update: Moving LA and announcing Boston!

[Talena Gandy]

Due to multiple requests, we are moving the LA training to Q1 2017. While there 
was heavy interest many folks said they couldn't swing our original dates. Stay 
tuned for new dates soon!

Also, we're thrilled to announce RT/RTIR training in Boston, October 24-26! 
Please join us in our hometown for unparalleled instruction in getting the most 
out of Request Tracker and RTIR. A reminder that in addition to our already 
extensive 2 day training, this session will include the optional third workshop 
day! Come with your questions and let the people who make RT help you get the 
most out of yours!

You can register for the Boston training at 
bestpractical.com/training#NextTraining! Please let us know if you have 
questions. We also offer discounts to academic institutions and support 
customers.

Thanks for supporting RT!___
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RT 4.4 and RTIR training sessions, and a new workshop day! 
https://bestpractical.com/training
* Los Angeles - September 12-14, 2016

[rt-users] [rt-announce] Request Tracker Training, Coming to LA in September!

[Talena Gandy]

Come one, come all to Request Tracker Training in beautiful Los Angeles! We’ll be there September 12-14!Day one focuses on the usage of RT for non-programmer admins and users. We walk through a common helpdesk config including rights management, workflow construction, notifications and the basics of Lifecycles. Day two begins with server side administration of Request Tracker. We’ll cover deploying and upgrading the software, as well as how to extend it. Day two will also cover basics of RT for Incident Response. And, of course, we’ll be highlighting new features in the latest releases, RT 4.4 and RTIR 4, throughout.Brand new for for this training: a third workshop day! You’ve been asking for it and we’re listening. For our third day BPS engineers will go through the process of creating a new extension for RT live. You’re encouraged to come prepared with ideas so you can follow along to make your own! The engineers will also be prepared to answer questions related to your own instances of RT. They’ll happily cover rights and administration via the web interface, config questions, scrips and template coding and setup, and custom code. If you have questions about the agenda not covered here, please contact us for clarification.For a wholly comprehensive experience, we highly recommend attending all three days at USD $1,990. If you don’t need the workshop day, a seat is USD $1,495 for the first and second days. If you’ve attended training before, or are highly experienced with RT, you can purchase a seat for just the workshop day, at $495. Please note that the third day will not cover broad areas like the first 2 days. Each day includes class materials, breakfast, and snacks. You can purchase a seat with a credit card at bestpractical.com/training#NextTraining. If you wish to pay via check or wire transfer, please drop us a note. If you are a support customer, from an academic institution, or wish to send more than 3 people please contact us first for eligible discounts.If you can’t make LA, we will be in Boston (our hometown!) later in the fall. And, as always, you can tell us where you’d like to see training.Thank you for supporting RT!___
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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

[rt-users] [rt-announce] Join us in DC for Request Tracker training in May!

[Talena Gandy]

On the heels of releasing RT 4.4, we're thrilled to announce our next public 
training session. Please join us in Washington, DC, on May 23-24, 2016!

This training will introduce you to the new features in RT 4.4 as part of a 
comprehensive overview of RT. Whether you're an old hand at RT or a recent 
convert, you'll have a good understanding of all of RT's features and 
functionality by the end of the session.

Also, this session will include RTIR training! We will walk through the 
incident response workflow, how to integrate RTIR with other systems, and how 
to best leverage RT's features for security teams (especially the new ones in 
RT 4.4!). We're also happy to show you the new flexible workflows that the next 
version, RTIR 3.4, offers you.

We can’t wait to tell you about what we’ve added for you in RT 4.4, including 
Assets, for tracking physical and digital resources. We’ll show you how to set 
up service level agreements (SLA) which take your business hours and holidays 
into account. There’s a new built-in timer for tracking time worked on tickets. 
You can now upload multiple files at once with a quick drag-and-drop, as well 
as reuse existing attachments on replies.

We’ll show how RT 4.4 improves things behind the scenes for you. You can have 
your users authenticate against external services (LDAP). RT can now seamlessly 
store attachments outside of its database, putting them on the filesystem, 
uploading to Amazon S3, or in Dropbox. You can even serve them directly out of 
S3. You can create custom role groups then assign them to queues and tickets. 
These custom roles can have their own permissions and notifications. We think 
you’ll find these are foundational for improving automation. There are also 
some major performance enhancements like gradual ticket history loading that 
will improve your team’s day to day experience.

Agenda

The first day of training starts off with a tour of RT's web interface and 
continues with a detailed exploration and explanation of RT's functionality, 
aimed at non-programmer RT administrators and users. We'll walk through setting 
up a common helpdesk configuration, from rights management, constructing 
workflows and notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and 
dives into what you need to safely customize and extend RT. We'll cover 
upgrading and deploying RT, database tuning, advanced Lifecycle configurations, 
writing tools with RT's API, building an extension, and demonstrate how to 
extensibly alter the web UI and internal functions. RTIR will be the focus in 
the afternoon of the second day.

It goes without saying that you'll get the most out of training if you attend 
both days of the course, but we've designed the material so that you can step 
out after the first day with a dramatically improved understanding of how to 
use RT.

Attending

We do have a limit on how many people we can effectively teach, so please 
register as soon as you can to make sure you get a seat. If you can't make DC, 
please feel free to suggest a future location by dropping us a line at 
train...@bestpractical.com! 

For both days, the cost is USD $1,495. A single day is USD $995. Each class 
includes training materials, a continental breakfast, and snacks (lunch is not 
provided).

If you'd like to pay with Visa, MasterCard, or Discover, please visit Best 
Practical's online store at shop.bestpractical.com. Unfortunately we are unable 
to accept American Express or PayPal. If you'd prefer to pay with a purchase 
order, please email us at train...@bestpractical.com. Be sure to include: if 
you want to attend both days or a single day and the full names and email 
addresses of attendees.

Finally, please contact us at train...@bestpractical.com for discounted pricing 
if you are from an academic institution or if you'd like to send more than 3 
people.

Thanks for supporting RT!

- The Best Practical Team
___
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-
RT 4.4 and RTIR Training Sessions 
(http://bestpractical.com/services/training.html)
* Hamburg Germany  March 14 & 15, 2016

[rt-users] [rt-announce] It's here! Our first RT (and RTIR!) training of 2016 in Hamburg!

[Talena Gandy]

With the new release candidate for RT 4.4 out, we're thrilled to announce our 
first public training of 2016 in Hamburg, Germany. The training will take place 
March 14-15. 

This training will introduce you to the new features in RT 4.4 as part of a 
comprehensive overview of RT. Whether you're an old hand at RT or a recent 
convert, you'll have a good understanding of all of RT's features and 
functionality by the end of the session.

Also, this session will include our very first RTIR training! We will walk 
through the incident response workflow, how to integrate RTIR with other 
systems, and how to best leverage RT's features for security teams (especially 
the new ones in RT 4.4!) We're also happy to show you the new flexible 
workflows that the next version, RTIR 3.4, offers you.

We can’t wait to tell you about what we’ve added for you in RT 4.4, including 
Assets, for tracking physical and digital resources. We’ll show you how to set 
up service level agreements (SLA) which take your business hours and holidays 
into account. There’s a new built-in timer for tracking time worked on tickets. 
You can now upload multiple files at once with a quick drag-and-drop, as well 
as reuse existing attachments on replies.

We’ll show how RT 4.4 improves things behind the scenes for you. You can have 
your users authenticate against external services (LDAP). RT can now seamlessly 
store attachments outside of its database, putting them on the filesystem, 
uploading to Amazon S3, or in Dropbox. You can even serve them directly out of 
S3. You can create custom role groups then assign them to queues and tickets. 
These custom roles can have their own permissions and notifications. We think 
you’ll find these are foundational for improving automation. There are also 
some major performance enhancements like gradual ticket history loading that 
will improve your team’s day to day experience.

Agenda

The first day of training starts off with a tour of RT's web interface and 
continues with a detailed exploration and explanation of RT's functionality, 
aimed at non-programmer RT administrators and users. We'll walk through setting 
up a common helpdesk configuration, from rights management, constructing 
workflows and notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and 
dives into what you need to safely customize and extend RT. We'll cover 
upgrading and deploying RT, database tuning, advanced Lifecycle configurations, 
writing tools with RT's API, building an extension, and demonstrate how to 
extensibly alter the web UI and internal functions. RTIR will be the focus in 
the afternoon of the second day.

It goes without saying that you'll get the most out of training if you attend 
both days of the course, but we've designed the material so that you can step 
out after the first day with a dramatically improved understanding of how to 
use RT.

Attending

We do have a limit on how many people we can effectively teach, so please 
register as soon as you can to make sure you get a seat. If you can't make 
Hamburg, please feel free to suggest a future location by dropping us a line at 
train...@bestpractical.com! Our spring training will be in Washington, DC.

For both days, the cost is USD $1,495. A single day is USD $995. Each class 
includes training materials, a continental breakfast, and snacks (lunch is not 
provided).

If you'd like to pay with Visa, MasterCard, or Discover, please visit Best 
Practical's online store at shop.bestpractical.com. Unfortunately we are unable 
to accept American Express or PayPal. If you'd prefer to pay with a purchase 
order, please email us at train...@bestpractical.com. Be sure to include: if 
you want to attend both days or a single day and the full names and email 
addresses of attendees.

Finally, please contact us at train...@bestpractical.com for discounted pricing 
if you are from an academic institution or if you'd like to send more than 3 
people.

Thanks for supporting RT!
___
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[rt-users] [rt-announce] We're thrilled to announce training for RT 4.4 in Chicago!

[Talena Gandy]

Hello!

We’ve been hard at work on the next new major release of RT and it’s almost 
here! The first release candidate for RT 4.4 will be available in early 
November!

To celebrate the new release of RT, we’ll be holding our next RT training in 
Chicago, IL on December 14-15, 2015.

This training will introduce you to the new features in RT 4.4 as part of a 
comprehensive overview of RT. Whether you're an old hand at RT or a recent 
convert, you'll have a good understanding of all of RT's features and 
functionality by the end of the session.

We also can’t wait to tell you about what we’ve added for you in RT 4.4, 
including Assets, for tracking physical and digital resources. We’ll show you 
how to set up service-level agreements (SLA) which take your business hours and 
holidays into account. There’s a new builtin timer for tracking time worked on 
tickets. You can upload multiple files at once with a quick drag-and-drop, as 
well as reuse existing attachments on replies. 

We’ll also show how RT 4.4 improves things behind the scenes for you. You can 
have your users authenticate against external services (LDAP). RT can now 
seamlessly store attachments outside of its database, putting them on the 
filesystem, uploading to Amazon S3, or in Dropbox. You can even serve them 
directly out of S3. You can create custom role groups and assign them to queues 
and tickets. These custom roles can have their own permissions and 
notifications and so are foundational for improving your automation. There are 
some major performance enhancements like gradual ticket history loading that 
will improve your team’s experience every day.

Agenda:

The first day of training starts off with a tour of RT's web interface and 
continues with a detailed exploration and explanation of RT's functionality, 
aimed at non-programmer RT administrators. We'll walk through setting up a 
common helpdesk configuration, from rights management, constructing workflows 
and notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and 
dives into what you need to safely customize and extend RT. We'll cover 
upgrading and deploying RT, database tuning, advanced Lifecycle configurations, 
writing tools with RT's API, building an extension, and demonstrate how to 
extensibly alter the web UI and internal  
functions.

It goes without saying that you'll get the most out of training if you attend 
both days of the course, but we've designed the material so that you can step 
out after the first day with a dramatically improved understanding of how to 
use RT.

Attending:

We do have a limit on how many people we can effectively teach, so please 
register as soon as you can to make sure you get a seat. If you can't make 
Chicago, please feel free to suggest a future location by dropping us a line at 
train...@bestpractical.com!

For both days, the cost is USD $1,495. A single day is USD $995. Each class 
includes training materials, a continental breakfast, and snacks (lunch is not 
provided).

If you'd like to pay with Visa, MasterCard or Discover, please visit Best 
Practical's online store. Unfortunately we are unable to accept American 
Express or PayPal. If you'd prefer to pay with a purchase order, please email 
us at train...@bestpractical.com. Be sure to include: if you want to attend 
both days or a single day and the full names and email addresses of attendees.

Finally, please contact us at train...@bestpractical.com for discounted pricing 
if you are from an academic institution or if you'd like to send more than 3 
people.

Thanks!
The Best Practical Team
___
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[rt-users] [rt-announce] Last chance to sign up for our final 2014 training!

[Talena Gandy]

Hello!

This is your last reminder to sign up for our final public RT training in 2014! 
We will be in the LA area, November 4-5. This training will introduce you to 
the new features in RT 4.2 as part of a comprehensive overview of RT. Whether 
you've been using Request Tracker for years or are a recent convert, you'll 
have a good understanding of all of RT's features and functionality by the end 
of the session.
For both days, it is USD $1,495 for one person. This includes training 
materials, continental style breakfast, and snacks. You can register by heading 
over to our shop to pay via credit card (Amex not accepted, unfortunately.) You 
can also drop us a note at train...@bestpractical.com if you'd rather we send 
an invoice. Finally, if you're from an academic institution, or would like to 
send more than 3 people, let us know so we can give you a bit of a discount. 
Please feel free to write in with any questions you have!

Thanks for your continued support of RT!

-The Best Practical Team ___
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-- 
RT Training November 4  5 Los Angeles
http://bestpractical.com/training

[rt-users] [rt-announce] Don't forget! RT Training coming to Los Angeles in November

[Talena Gandy]

Hello!

This is just a reminder that Best Practical's next Request Tracker training is 
taking place on November 4-5 in Los Angeles, CA. This will be our last public 
session of 2014! This training will introduce you to the new features in RT 4.2 
as part of a comprehensive overview of RT. Whether you've been using Request 
Tracker for years or are a recent convert, you'll have a good understanding of 
all of RT's features and functionality by the end of the session.

For both days, it is USD $1,495 for one person. This includes training 
materials, continental style breakfast, and snacks. You can register by heading 
over to our shop to pay via credit card (Amex not accepted, unfortunately.) You 
can also drop us a note at train...@bestpractical.com if you'd rather we send 
an invoice. Finally, if you're from an academic institution, or would like to 
send more than 3 people, let us know so we can give you a bit of a discount. 
Please feel free to write in with any questions you have! 

Warmly,
- The Best Practical Team___
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-- 
RT Training November 4  5 Los Angeles
http://bestpractical.com/training

[rt-users] [rt-announce] Registration now open for our Q4 RT training in Los Angeles, CA

[Talena Gandy]

Hello!

Great news! Our Q4 RT training session will be held in LA on November 4-5, 
2014! We do have a limit on how many people we can effectively teach, so please 
register as soon as you can to make sure you get a seat. If you can't make LA, 
please feel free to suggest a future location by dropping us a line at 
train...@bestpractical.com!

This training will introduce you to the new features in RT 4.2 as part of a 
comprehensive overview of RT. Whether you're an old hand at RT or a recent 
convert, you'll have a good understanding of all of RT's features and 
functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a 
detailed exploration and explanation of RT's functionality, aimed at 
non-programmer RT administrators. We'll walk through setting up a common 
helpdesk configuration, from rights management, constructing workflows and 
notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and 
dives into what you need to safely customize and extend RT. We'll cover 
upgrading and deploying RT, database tuning, advanced Lifecycle configurations, 
writing tools with RT's API, building an extension, and demonstrate how to 
extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend 
both days of the course, but we've designed the material so that you can step 
out after the first day with a dramatically improved understanding of how to 
use RT.

For both days, the cost is USD $1,495. A single day is USD $995. Each class 
includes training materials, a continental breakfast, and snacks (lunch is not 
provided).

If you'd like to pay with Visa, MasterCard or Discover, please visit Best 
Practical's online store. Unfortunately we are unable to accept American 
Express or PayPal. If you'd prefer to pay with a purchase order, please email 
us at train...@bestpractical.com. Be sure to include: if you want to attend 
both days or a single day and the full names and email addresses of attendees.

Finally, please contact us at train...@bestpractical.com for discounted pricing 
if you are from an academic institution or if you'd like to send more than 3 
people.

Thank you for your continued support of Request Tracker!
___
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-- 
RT Training - Boston, September 9-10
http://bestpractical.com/training

[rt-users] [rt-announce] Boston Request Tracker training is happening soon!

[Talena Gandy]

There are still spots left in our Boston training, taking place September 9-10! 
This training will introduce you to the new features in Request Tracker 4.2 as 
part of a comprehensive overview of RT. Whether you're an old hand at RT or a 
recent convert, you'll have a good understanding of all of RT's features and 
functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a 
detailed exploration and explanation of RT's functionality, aimed at 
non-programmer RT administrators. We'll walk through setting up a common 
helpdesk configuration, from rights management, constructing workflows and 
notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and 
dives into what you need to safely customize and extend RT. We'll cover 
upgrading and deploying RT, database tuning, advanced Lifecycle configurations, 
writing tools with RT's API, building an extension, and demonstrate how to 
extensibly alter the web UI and internal functions.

Your registration fee of $1,495 includes class materials, continental 
breakfast, and snacks both days. You can register by visiting 
shop.bestpractical.com or emailing us at train...@bestpractical.com. If you are 
from an educational institution or want to send more than 3 people, please drop 
us a note at train...@bestpractical.com as you are eligible for a discount.

Hope to see you there!___
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-- 
RT Training - Boston, September 9-10
http://bestpractical.com/training

[rt-users] [rt-announce] Join us for our Q2 Request Tracker Training in Dallas!

[Talena Gandy]

Hello! Best Practical is pleased to announce our second Request Tracker 
training for 2014! We will be in Dallas, Texas on May 20-21. We do have a limit 
on how many people we can effectively teach, so please register as soon as you 
can to make sure you get a seat. If you can't make Dallas, we will have 
upcoming sessions later this year in Boston, MA and Los Angeles, CA. Please let 
us know if you have a suggestion for a future location by dropping us a line at 
train...@bestpractical.com!

This training will introduce you to the new features in RT 4.2 as part of a 
comprehensive overview of RT. Whether you're an old hand at RT or a recent 
convert, you'll have a good understanding of all of RT's features and 
functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a 
detailed exploration and explanation of RT's functionality, aimed at 
non-programmer RT administrators. We'll walk through setting up a common 
helpdesk configuration, from rights management, constructing workflows and 
notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and 
dives into what you need to safely customize and extend RT. We'll cover 
upgrading and deploying RT, database tuning, advanced Lifecycle configurations, 
writing tools with RT's API, building an extension, and demonstrate how to 
extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend 
both days of the course, but we've designed the material so that you can step 
out after the first day with a dramatically improved understanding of how to 
use RT. 

For both days, the cost is USD $1,495. A single day is USD $995. Each class 
includes training materials, a continental breakfast, and snacks (lunch is not 
provided).

If you'd like to pay with Visa, MasterCard or Discover, please visit Best 
Practical's online store. Unfortunately we are unable to accept American 
Express or PayPal. If you'd prefer to pay with a purchase order, please email 
us at train...@bestpractical.com. Be sure to include:
If you want to attend both days or a single day
Full names and email addresses of attendees
Please contact us at train...@bestpractical.com for discounted pricing if you 
are from an academic institution or if you'd like to send more than 3 people.

Thanks for your support of Request Tracker!

-The BPS Team___
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-- 
RT Training - Dallas May 20-21
http://bestpractical.com/training

[rt-users] [rt-announce] Reminder: Sign up for our first Request Tracker training of 2014!

[Talena Gandy]

Just a reminder that Best Practical's first RT training is taking place on 
March 19-20 in London, UK. This will likely be our only non-US public session 
this year. This training will introduce you to the new features in RT 4.2 as 
part of a comprehensive overview of RT. Whether you've been using Request 
Tracker for years or are a recent convert, you'll have a good understanding of 
all of RT's features and functionality by the end of the session.

For both days, it is USD $1,495 for one person. This includes training 
materials, continental style breakfast, and snacks. You can register by heading 
over to our shop to pay via credit card (Amex not accepted, unfortunately.) You 
can also drop us a note at train...@bestpractical.com if you'd rather we send 
an invoice. Finally, if you're from an academic institution, or would like to 
send more than 3 people, let us know so we can give you a bit of a discount. 
We're always happy to answer any questions, so please don't be shy.

-Best Practical___
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-- 
RT Training London, March 19-20 and Dallas May 20-21
http://bestpractical.com/training

[rt-users] [rt-announce] Best Practical's First RT Training of 2014- Featuring RT 4.2!

[Talena Gandy]

Greetings!

Our first training for 2014 will take place in London, England on March 19-20. 
As we like to keep class sizes relatively intimate, register soon or we may not 
be able to guarantee you a seat. If you can't make London, we will have 
upcoming trainings this year in Dallas, Texas and Boston, Massachusetts. Please 
let us know at train...@bestpractical.com if you're interested in these other 
trainings, or if you have a suggestion for where we should hold one.

This training will introduce you to the new features in RT 4.2 as part of a 
comprehensive overview of RT. Whether you're an old hand at RT or a recent 
convert, you'll have a good understanding of all of RT's features and 
functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a 
detailed exploration and explanation of RT's functionality, aimed at 
non-programmer RT administrators. We'll walk through setting up a common 
helpdesk configuration, from rights management, constructing workflows and 
notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and 
dives into what you need to safely customize and extend RT. We'll cover 
upgrading and deploying RT, database tuning, advanced Lifecycle configurations, 
writing tools with RT's API, building an extension, and demonstrate how to 
extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend 
both days of the course, but we've designed the material so that you can step 
out after the first day with a dramatically improved understanding of how to 
use RT or show up on the second day and get quickly up to speed on how to make 
RT do your bidding.

For both days, the cost is USD $1,495. Single days are USD $995. Each class 
includes training materials, a continental breakfast, and snacks (lunch is not 
provided).

If you'd like to pay with Visa, MasterCard or Discover, please visit Best 
Practical's online store. 
Unfortunately we are unable to accept American Express or PayPal. If you'd 
prefer to pay with a purchase order, please email us at  
train...@bestpractical.com. Be sure to include:

If you want to attend both days or a single day
Full names and email addresses of attendees
Please contact us at train...@bestpractical.com for discounted pricing if you 
are from an academic institution or if you'd like to send more than 3 people.___
rt-announce mailing list
rt-annou...@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce
-- 
RT Training London, March 19-20 and Dallas May 20-21
http://bestpractical.com/training

[rt-users] [rt-announce] Register now for Request Tracker (RT) training in New York this October!

[Talena Gandy]

Greetings!

Our third training for 2013 will be held in New York, NY on October 8th and 
9th. As we like to keep class sizes relatively intimate, register soon or we 
may not be able to guarantee you a seat. If you can't make it to this training 
session, feel free to drop us a line to suggest locations for the future.

This training will introduce you to the new features in RT 4.2 as part of a 
comprehensive overview of RT. Whether you're an old hand at RT or a recent 
convert, you'll have a good understanding of all of RT's features and 
functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a 
detailed exploration and explanation of RT's functionality, aimed at 
non-programmer RT administrators. We'll walk through setting up a common 
helpdesk configuration, from rights management, constructing workflows and 
notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and 
dives into what you need to safely customize and extend RT. We'll cover 
upgrading and deploying RT, database tuning, advanced Lifecycle configurations, 
writing tools with RT's API, building an extension, and demonstrate how to 
extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend 
both days of the course, but we've designed the material so that you can step 
out after the first day with a dramatically improved understanding of how to 
use RT or show up on the second day and get quickly up to speed on how to make 
RT do your bidding.

Each class includes training materials, a continental breakfast, and an 
afternoon snack (lunch is not provided).

If you'd like to pay with Visa, MasterCard or Discover, please visit Best 
Practical's online store at https://shop.bestpractical.com/#Training. 
Unfortunately we are unable to accept American Express or PayPal. If you'd 
prefer to pay with a purchase order, please email us at 
train...@bestpractical.com. Be sure to include:

* If you want to attend both days or a single day
* Full names and email addresses of attendees

Please also contact us at train...@bestpractical.com for discounted pricing if 
you are from an academic institution or if you'd like to send more than 3 
people.

As always, feel free to drop us a line if you have any other questions. Have a 
great day!

The Team at BPS___
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rt-annou...@lists.bestpractical.com
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-announce

[rt-users] [rt-announce] Reminder: We're coming to Seattle for our next public RT training!

[Talena Gandy]

Greetings!

Our next public RT training is happening in Seattle on June 19th and 20th. Join 
us and learn from the experts how to get the most out of RT as a user and 
administrator, as well as a preview of what's to come in RT 4.2. Whether you're 
a native of the Pacific Northwest or will be flying in from afar, you'll leave 
our two-day training class with a much better understanding of the features, 
functionality, and administration of RT. It goes without saying that you'll get 
the most out of training if you attend both days of the course, but we've 
designed the material so that you can step out after the first day with a 
dramatically improved understanding of how to use RT or show up on the second 
day and get quickly up to speed on how to make RT do your bidding.

The cost of the class includes training materials, a continental breakfast and 
an afternoon snack. Please note that lunch will not be provided.

Cost:
Single Day - $995
Both Days - $1495 (25% savings) 

Interested? Contact us at train...@bestpractical.com or register now at 
https://shop.bestpractical.com/#Training. Seats are limited, so sign up soon to 
guarantee your seat!

Have a great day!

Best Practical Solutions 

___
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rt-annou...@lists.bestpractical.com
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-- 
RT Training in Seattle, June 19-20: http://bestpractical.com/training

[rt-users] Best Practical Presents RT Comprehensive Training in Seattle, WA June 19-20, 2013

[Talena Gandy]

Our Q2 training will be held in Seattle, Washington on June 19th  20th. Space 
is limited, so please RSVP as soon as possible to guarantee a seat.

This training will introduce you to the new features in RT4 as part of a 
comprehensive overview of RT. Whether you're an old hand at RT or a recent 
convert, you'll have a good understanding of all of RT's features and 
functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a 
detailed exploration and explanation of RT's functionality, aimed at 
non-programmer RT administrators. We'll walk through setting up a common 
helpdesk configuration, from rights management, constructing workflows and 
notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and 
dives into what you need to safely customize and extend RT. We'll cover 
upgrading and deploying RT, database tuning, advanced Lifecycle configurations, 
writing tools with RT's API, building an extension, and demonstrate how to 
extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend 
both days of the course, but we've designed the material so that you can step 
out after the first day with a dramatically improved understanding of how to 
use RT or show up on the second day and get quickly up to speed on how to make 
RT do your bidding.

Pricing and Payment

The cost of the class includes training materials, a continental breakfast and 
an afternoon snack. Please note that lunch will not be provided.

Single Day - $995
Both Days - $1495 (25% savings)

To Register

If you'd like to pay with Visa, MasterCard or Discover, please visit Best 
Practical's online store at https://shop.bestpractical.com/#Training. 
Unfortunately we are unable to accept American Express or PayPal.

If you'd prefer to pay with a purchase order, please email us at 
train...@bestpractical.com. Be sure to include:

* If you want to attend both days or a single day
* Full names and email addresses of attendees

Please also contact us at train...@bestpractical.com for discounted pricing if 
you are from an academic institution or if you'd like to send more than 3 
people.

-- 
RT Training in Seattle, June 19-20: http://bestpractical.com/training