[rt-users] CLI and User Custom Fields

2013-09-13 Thread Triplett, Jeff 
I am trying to find a way to set User Custom Fields using the CLI.  I have
tried:

rt edit -t users UniqueID set CF-MyCFName=something

rt edit -t users UniqueID set CF.{MyCFName}=something

When I use these commands I get a Unknown field  error.

Is is possible to edit user Custom Fields from the CLI?

-- 
Thanks,
Jeff Triplett
Systems Administrator
Miami University, Oxford, Ohio
College of Engineering  Computing
109B Benton Hall
513-529-0791

-- 
RT Training in New York, October 8th and 9th: http://bestpractical.com/training

Re: [rt-users] CLI and User Custom Fields

2013-09-13 Thread Triplett, Jeff 
What is the best way to programmatically add and edit users in RT?

Thanks,
Jeff


On Fri, Sep 13, 2013 at 9:54 AM, Kevin Falcone falc...@bestpractical.comwrote:

 On Fri, Sep 13, 2013 at 09:30:30AM -0400, Triplett, Jeff wrote:
 I am trying to find a way to set User Custom Fields using the CLI. I
 have tried:
 rt edit -t users UniqueID set CF-MyCFName=something
 rt edit -t users UniqueID set CF.{MyCFName}=something
 When I use these commands I get a Unknown field error.
 Is is possible to edit user Custom Fields from the CLI?

 The RT CLI is primarily for editing Tickets, not users, queues,
 rights, etc.  I'd be surprised if updating User CFs worked.

 -kevin


 --
 RT Training in New York, October 8th and 9th:
 http://bestpractical.com/training




-- 
Thanks,
Jeff Triplett
Systems Administrator
Miami University, Oxford, Ohio
College of Engineering  Computing
109B Benton Hall
513-529-0791

-- 
RT Training in New York, October 8th and 9th: http://bestpractical.com/training

[rt-users] REST API - User Create Example

2013-09-10 Thread Triplett, Jeff 
We are attempting to add RT into our Account Management System.  We would
like to use the REST API to add new and update user information.  I have
looked on http://requesttracker.wikia.com/wiki/REST but the documentation
for User Create is a little sparse.

What is the format that the REST API is expecting the User Create POST
information in?

I know that the REST documentation states  variable named content,
containing key: value line by line, like the response to /user/user-id

If I could get an example that would be very helpful.

I am using CURL to test.  We are running RT 4.0.17 with ExternalAuth
Plugin.

-- 
Thanks,
Jeff Triplett
Systems Administrator
Miami University, Oxford, Ohio
College of Engineering  Computing
109B Benton Hall
513-529-0791