Re: [rt-users] RT Apache memory leak. any examples of MPM settings?
Never noticed issues with Apache. What version are you running? Will ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Apache memory leak. any examples of MPM settings?
Highly doubt Apache is to blame, especially 2.2.x. What eluded you to think it was Apache? Will From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com] Sent: Friday, February 19, 2010 10:51 AM To: Will Sani; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RT Apache memory leak. any examples of MPM settings? Apache version 2.2.12 Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani Sent: Friday, February 19, 2010 10:49 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM settings? Never noticed issues with Apache. What version are you running? Will ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT Apache memory leak. any examples of MPM settings?
That's a good start. You might want to also look into your MySQL schema. There is a slight possibility that large DB queries are causing this issue. I forgot to ask, what RT version are you running? Will From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com] Sent: Friday, February 19, 2010 11:21 AM To: Will Sani; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RT Apache memory leak. any examples of MPM settings? Well, when I restart apache my memory and swap drops down. Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani Sent: Friday, February 19, 2010 11:18 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM settings? Highly doubt Apache is to blame, especially 2.2.x. What eluded you to think it was Apache? Will From: Michael Neuschafer [mailto:mneuscha...@nationalstoresinc.com] Sent: Friday, February 19, 2010 10:51 AM To: Will Sani; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RT Apache memory leak. any examples of MPM settings? Apache version 2.2.12 Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Will Sani Sent: Friday, February 19, 2010 10:49 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT Apache memory leak. any examples of MPM settings? Never noticed issues with Apache. What version are you running? Will ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] QuickSearch has broken links for some users
Have you corrected the URL in RT_Config and Site_Config? Have you bounced Apache yet? Will -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ed Santora Sent: Tuesday, February 16, 2010 8:52 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] QuickSearch has broken links for some users Hello, I recently moved our RT instance from a base hostname to a subdirectory (i.e. from http://www.example.com/ to http://www.example.com/rt/) Myself and a few users have updated our SavedSearches to account for that change and it works fine. As does almost everything else. However, for some users, when they click the Queue link from the QuickSearch box all the tickets displayed have links without the ending /rt. This was a fresh install of the files, Mason cache has been cleared and the web server restarted. Only the database was carried over. This behavior is only seen with a handful of users. I am unable to figure out why the links are correct for some users and not others. Any ideas on where to start looking for the cause? -Ed ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] (no subject)
Dear all, I'm trying to figure out an odd issue with RT. We recently upgraded to 3.8.4, and since then, the messages with any type of attachments (e.g. Excel, Word, PNG...) are no longer parsed properly. I could attach a PNG image to the ticket via Web GUI but not through email correspondence. Any clues? Regards, Will _ Windows Live: Keep your friends up to date with what you do online. http://windowslive.com/Campaign/SocialNetworking?ocid=PID23285::T:WLMTAGL:ON:WL:en-US:SI_SB_online:082009___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
