On certain email replies the mail arrives blank to the recipient. In syslog
Jan 27 09:09:37 irf RT: [12747] Use of uninitialized value $_ in concatenation (.) or string at /usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line 211. Jan 27 09:09:37 irf RT: [12747] Failed to downgrade HTML to plain text: Can't call method "content" on an undefined value at /usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line 217.#012#012Stack:#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:217]#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:101]#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:83]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1804]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:348]#012 [template:6]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:556]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:506]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:434]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:414]#012 [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:139]#012 [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012 [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:358]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1694]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1617]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1510]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2343]#012 [/opt/rt4/share/html/Ticket/Display.html:165]#012 [/opt/rt4/share/html/Ticket/Update.html:303]#012 [/opt/rt4/share/html/Ticket/autohandler:66]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 [/opt/rt4/share/html/autohandler:53] Jan 27 09:09:37 irf RT: [12747] Use of uninitialized value $_ in concatenation (.) or string at /usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line 211. Jan 27 09:09:37 irf RT: [12747] Failed to downgrade HTML to plain text: Can't call method "content" on an undefined value at /usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line 217.#012#012Stack:#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:217]#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:101]#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:83]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1804]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:348]#012 [template:3]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:556]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:506]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:434]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:414]#012 [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:139]#012 [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012 [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:358]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1694]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1617]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1510]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2343]#012 [/opt/rt4/share/html/Ticket/Display.html:165]#012 [/opt/rt4/share/html/Ticket/Update.html:303]#012 [/opt/rt4/share/html/Ticket/autohandler:66]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 [/opt/rt4/share/html/autohandler:53] Jan 27 09:09:37 irf RT: [12747] Use of uninitialized value $_ in concatenation (.) or string at /usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line 211. Jan 27 09:09:37 irf RT: [12747] Failed to downgrade HTML to plain text: Can't call method "content" on an undefined value at /usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm line 217.#012#012Stack:#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:217]#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:101]#012 [/usr/local/share/perl/5.14.2/HTML/FormatText/WithLinks/AndTables.pm:83]#012 [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1804]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:348]#012 [template:3]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:556]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:506]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:434]#012 [/opt/rt4/sbin/../lib/RT/Template.pm:414]#012 [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:139]#012 [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]#012 [/opt/rt4/sbin/../lib/RT/ScripAction.pm:223]#012 [/opt/rt4/sbin/../lib/RT/Scrip.pm:637]#012 [/opt/rt4/sbin/../lib/RT/Scrips.pm:358]#012 [/opt/rt4/sbin/../lib/RT/Transaction.pm:189]#012 [/opt/rt4/sbin/../lib/RT/Record.pm:1694]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1617]#012 [/opt/rt4/sbin/../lib/RT/Ticket.pm:1510]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:2343]#012 [/opt/rt4/share/html/Ticket/Display.html:165]#012 [/opt/rt4/share/html/Ticket/Update.html:303]#012 [/opt/rt4/share/html/Ticket/autohandler:66]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012 [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012 [/opt/rt4/share/html/autohandler:53] Not sure how to address this. It is problematic as we have no idea which replies go out blank. Thanks in advance. -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-4-2-8-reply-emails-go-out-blank-tp59465.html Sent from the Request Tracker - User mailing list archive at Nabble.com.