Re: [rt-users] New RT Installation and corrupted RT Graphics??
No, I didn't. What is the best practice? Also what about rt? Am I mean to run it under the rt user or the root user? What permissions should I assign to mason_data/obj/ ? Kevin Falcone-2 wrote: On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote: Actually even on port 8080 I get permission errors. At the moment I am running both rt+apache under the root account. Am I meant to create a seperate user account to run them on? Apache by default starts as root but drops privileges. Did you really override that to force it to run as root all the time? As noted, your permissions in mason_data/obj/ need to be fixed -kevin Kevin Falcone-2 wrote: On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: Ok, Just noticed that if i use port 8080 none of those error messages come up. Is this the port I am meant to use with RT ? RT runs on the port you configure it to use. As pointed out later in the thread, your error comes because of mixing permissions. I assume you're running rt-server on 8080 as root and apache on 80 as non-root and that'll break your permissions -kevin 2011 Training: http://bestpractical.com/services/training.html -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32108602.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32114346.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
ok, it's now fine. it had to do with selinux preventing rt from working properly. how do i go from here now? any tutorial on creating groups/users etc nanastasiou wrote: No, I didn't. What is the best practice? Also what about rt? Am I mean to run it under the rt user or the root user? What permissions should I assign to mason_data/obj/ ? Kevin Falcone-2 wrote: On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote: Actually even on port 8080 I get permission errors. At the moment I am running both rt+apache under the root account. Am I meant to create a seperate user account to run them on? Apache by default starts as root but drops privileges. Did you really override that to force it to run as root all the time? As noted, your permissions in mason_data/obj/ need to be fixed -kevin Kevin Falcone-2 wrote: On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: Ok, Just noticed that if i use port 8080 none of those error messages come up. Is this the port I am meant to use with RT ? RT runs on the port you configure it to use. As pointed out later in the thread, your error comes because of mixing permissions. I assume you're running rt-server on 8080 as root and apache on 80 as non-root and that'll break your permissions -kevin 2011 Training: http://bestpractical.com/services/training.html -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32108602.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32114652.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
ok, it's now fine. it had to do with selinux preventing rt from working properly. how do i go from here now? any tutorial on creating groups/users etc? nanastasiou wrote: No, I didn't. What is the best practice? Also what about rt? Am I mean to run it under the rt user or the root user? What permissions should I assign to mason_data/obj/ ? Kevin Falcone-2 wrote: On Thu, Jul 21, 2011 at 08:56:09AM -0700, nanastasiou wrote: Actually even on port 8080 I get permission errors. At the moment I am running both rt+apache under the root account. Am I meant to create a seperate user account to run them on? Apache by default starts as root but drops privileges. Did you really override that to force it to run as root all the time? As noted, your permissions in mason_data/obj/ need to be fixed -kevin Kevin Falcone-2 wrote: On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: Ok, Just noticed that if i use port 8080 none of those error messages come up. Is this the port I am meant to use with RT ? RT runs on the port you configure it to use. As pointed out later in the thread, your error comes because of mixing permissions. I assume you're running rt-server on 8080 as root and apache on 80 as non-root and that'll break your permissions -kevin 2011 Training: http://bestpractical.com/services/training.html -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32108602.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32114653.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Thank you John. I deleted my RT_SiteConfig.pm and then used the web_installer which generated the config file again. The page is now displayed properly and i am able to login. But when I go into certain areas like Settings-Options I get an error page: Couldn't create object file /opt/rt4/var/mason_data/obj/3452818388/standard/Prefs/Other.html.obj: Permission denied Any ideas? john s. wrote: All apache files which are relevant for the rt instance. It depends on in which way you have build your apache infrastructure ... for example : you can manage apache with virtual host files or one main httpd.conf .. or you can include additional configs... if you have no idea about the apache configs... check the web_deployment.pod File in your rt4 file under the directory Docs Addition: The Error logs is definied in the RT_SiteConfig.pm And the apache error log dependes which linux u use fior example: debain linux is almost /var/logs/apache2 best regards john -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32106473.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Ok, Just noticed that if i use port 8080 none of those error messages come up. Is this the port I am meant to use with RT ? nanastasiou wrote: Thank you John. I deleted my RT_SiteConfig.pm and then used the web_installer which generated the config file again. The page is now displayed properly and i am able to login. But when I go into certain areas like Settings-Options I get an error page: Couldn't create object file /opt/rt4/var/mason_data/obj/3452818388/standard/Prefs/Other.html.obj: Permission denied Any ideas? john s. wrote: All apache files which are relevant for the rt instance. It depends on in which way you have build your apache infrastructure ... for example : you can manage apache with virtual host files or one main httpd.conf .. or you can include additional configs... if you have no idea about the apache configs... check the web_deployment.pod File in your rt4 file under the directory Docs Addition: The Error logs is definied in the RT_SiteConfig.pm And the apache error log dependes which linux u use fior example: debain linux is almost /var/logs/apache2 best regards john -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32106499.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Actually even on port 8080 I get permission errors. At the moment I am running both rt+apache under the root account. Am I meant to create a seperate user account to run them on? Kevin Falcone-2 wrote: On Thu, Jul 21, 2011 at 04:07:58AM -0700, nanastasiou wrote: Ok, Just noticed that if i use port 8080 none of those error messages come up. Is this the port I am meant to use with RT ? RT runs on the port you configure it to use. As pointed out later in the thread, your error comes because of mixing permissions. I assume you're running rt-server on 8080 as root and apache on 80 as non-root and that'll break your permissions -kevin 2011 Training: http://bestpractical.com/services/training.html -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32108602.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Anyone can help? nanastasiou wrote: Hi, After compiling and installing, I set up the mysql database, configured RT_SiteConfig.pm and rt4.conf but when i try to get into it the page doesn't show up properly??? http://old.nabble.com/file/p32068825/rt4.JPG rt4.JPG http://old.nabble.com/file/p32068825/rt4.conf rt4.conf http://old.nabble.com/file/p32068825/RT_SiteConfig.pm RT_SiteConfig.pm I have attached a screenshot, the rt4.conf file and the RT_SiteConfig.pm file. Any ideas? -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32082739.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT Installation and corrupted RT Graphics??
Hi Thomas, what files do i need to check for the apache configuration and the rt error logs? Thomas Sibley wrote: On 07/18/2011 08:16 AM, nanastasiou wrote: Anyone can help? In all likelihood you've misconfigured apache, but without the RT error logs and apache configuration, we can't really help you. Cheers, Thomas 2011 Training: http://bestpractical.com/services/training.html -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupted-RT-Graphics---tp32068825p32083033.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
[rt-users] New RT Installation and corrupter RT Graphics??
Hi, After compiling and installing, I set up the mysql database, configured RT_SiteConfig.pm and rt4.conf but when i try to get into it the page doesn't show up properly??? http://old.nabble.com/file/p32068825/rt4.JPG rt4.JPG http://old.nabble.com/file/p32068825/rt4.conf rt4.conf http://old.nabble.com/file/p32068825/RT_SiteConfig.pm RT_SiteConfig.pm I have attached a screenshot, the rt4.conf file and the RT_SiteConfig.pm file. Any ideas? -- View this message in context: http://old.nabble.com/New-RT-Installation-and-corrupter-RT-Graphics---tp32068825p32068825.html Sent from the Request Tracker - User mailing list archive at Nabble.com. 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] New RT installation on CentOS
Thank you. Any idea what I need to change below to configure it with gmail ? # .fetchmailrc poll mail.yourdomain.com proto pop3: username rt password * mda /path/to/perl \ /path/to/rt-mailgate --url http://localhost/ \ --queue general --action correspond Mark Jenks-2 wrote: You would have to enable pop on gmail, and setup fetchmail. http://requesttracker.wikia.com/wiki/POP3Mailgate -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of nanastasiou Sent: Tuesday, May 24, 2011 11:12 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] New RT installation on CentOS Hi, I've been trying to install RT on a new CentOS Server following this guide. http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome When comes to the EMAIL section I am not sure how to proceed. We don't use exchange but Gmail to handle all our emails. Can I still use Gmail for emails with RT ? Thanks -- View this message in context: http://old.nabble.com/New-RT-installation-on-CentOS-tp31691158p31691158.html Sent from the Request Tracker - User mailing list archive at Nabble.com. Electronic Privacy Notice. This e-mail, and any attachments, contains information that is, or may be, covered by electronic communications privacy laws, and is also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply to the sender that you have received this communication in error, and then immediately delete it. Thank you in advance for your cooperation -- View this message in context: http://old.nabble.com/New-RT-installation-on-CentOS-tp31691158p31697173.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] New RT installation on CentOS
Hi, I've been trying to install RT on a new CentOS Server following this guide. http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome http://requesttracker.wikia.com/wiki/CentOS5InstallPlusSome When comes to the EMAIL section I am not sure how to proceed. We don't use exchange but Gmail to handle all our emails. Can I still use Gmail for emails with RT ? Thanks -- View this message in context: http://old.nabble.com/New-RT-installation-on-CentOS-tp31691158p31691158.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
