Re: [rt-users] How to create a new RoleGroup?

2017-01-05 Thread patrick . schoenenberg 
Hi,

I finally found the problem.
Some Upgrade-Script deleted the "AdminCc, Cc, Owner, Requestor"-entries in the 
column 'name' in the
table group. Column updated (the correct entries are also in the column type) 
and it works. 

Greetings
Patrick
 
 

Gesendet: Mittwoch, 04. Januar 2017 um 15:41 Uhr
Von: "Matt Zagrabelny" 
An: patrick.schoenenb...@web.de
Cc: rt-users 
Betreff: Re: [rt-users] How to create a new RoleGroup?
On Wed, Jan 4, 2017 at 8:30 AM,  wrote:

> I logged into RT as an admin:
> -> Admin -> Queues -> Select Queue -> Watchers
>
> Then:
> - New Watcher -> Find NAME -> Choose Option "AdminCc" --> Save Changes
> ERROR: Role group 'AdminCc' not found

I just ran a quick test and it works for me with 4.2.11.

> The Debug-Log says:
>
> "[7814] [Wed Jan 4 14:28:00 2017] [warning]: Use of uninitialized value in
> join or string at /usr/share/perl5/DBIx/SearchBuilder.pm line 1087, 
> line 1662. (/usr/share/perl5/DBIx/SearchBuilder.pm:1087)
> [7814] [Wed Jan 4 14:28:00 2017] [warning]: DBD::Pg::st execute failed:
> FEHLER: Syntaxfehler bei »)«
> LINE 1: ...nt(main.id) FROM GroupMembers main WHERE (main.GroupId = )
> ^ at
> /usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 586,  line 1662.
> (/usr/share/perl5/DBIx/SearchBuilder/Handle.pm:586)

Looking at the above SQL error it looks lie there is no main.GroupId
in the query. The formatting of the email causes the caret (^)
indicator to not point at the right error.

What would cause the GroupId to be scrubbed?

Do you have some custom JS or any Overlays or Callbacks that would interfere?

-m

Re: [rt-users] How to create a new RoleGroup?

2017-01-04 Thread patrick . schoenenberg 

Hello,

 


> What version were you running?

4.0.18

 

> What version did you upgrade to?
4.2.18


>> Error Message: In german "Rollen Gruppe 'AdminCc' nicht gefunden"
>> In English something like "Role Group 'AdminCc' not found"

> What actions did you take to generate this error? Please be specific.

 

I logged into RT as an admin:
-> Admin -> Queues -> Select Queue -> Watchers


Then:

- New Watcher ->  Find NAME -> Choose Option "AdminCc" --> Save Changes
ERROR: Role group 'AdminCc' not found

 

The Debug-Log says:

"[7814] [Wed Jan  4 14:28:00 2017] [warning]: Use of uninitialized value in join or string at /usr/share/perl5/DBIx/SearchBuilder.pm line 1087,  line 1662. (/usr/share/perl5/DBIx/SearchBuilder.pm:1087)
[7814] [Wed Jan  4 14:28:00 2017] [warning]: DBD::Pg::st execute failed: FEHLER:  Syntaxfehler bei »)«
LINE 1: ...nt(main.id) FROM GroupMembers main  WHERE (main.GroupId = )
 ^ at /usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 586,  line 1662. (/usr/share/perl5/DBIx/SearchBuilder/Handle.pm:586)

Greetings,
Patrick


 

[rt-users] How to create a new RoleGroup?

2017-01-04 Thread patrick . schoenenberg 

Hello,
 
after an RT-Upgrade I am not able to add Watchers to on Queue.
 
Error Message:  In german "Rollen Gruppe 'AdminCc' nicht gefunden"
In English something like "Role Group 'AdminCc' not found"
 
How can I create a new RoleGroup?


Thanks in advance
 
Patrick 
 

[rt-users] Authentication-Problems after Upgrading

2017-01-04 Thread patrick . schoenenberg 
Hello,


I have upgraded our RT-Database und RT-Installation the 4th time in the last 10 years.

 

Unfortunatly I run at the last update into problems.

I upgraded from 4.0.19 to 4.2.8

 

Everything seems to be fine - but when I logged in with an privileged User, I have

only access to the self-service-interface. Also the Admin User

 

I can access to tickets (that are not mine) via the search field.
(Or via the list my tickets)

 

But I am not able to manage tickets.

 

Does anyone have an idea?

 

Thanks

Patrick