[rt-users] History/log for Scrip in RT 4.0.1
Hello list. Is there any way to document when a Scrip has been dis/en-abled in RT 4.0.1. Looking at the database itself, I can see when the rule definition itself has been updated and by whom, but not when it was last dis/en-abled. Any ideas? Thank you, Tobias Balle-Petersen
Re: [rt-users] Log of changes to queue custom fields in RT4?
Hello On Mon, Dec 10, 2012 at 6:00 PM, rt-users-requ...@lists.bestpractical.com wrote: You've changed a mason file, have you cleared the mason cache I had not. I did and it worked. Thank you. We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Log of changes to queue custom fields in RT4?
Hello... I have added the line with the history link to /usr/share/request-tracker4/html/Elements/Tabs on my Ubuntu machine. The link does not show up on the queue page (I have restarted Apache)? Manually changing the url to history.html conforms that the data stil exists (As you wrote). Thanks, Tobias On Sun, Dec 9, 2012 at 6:00 PM, rt-users-requ...@lists.bestpractical.comwrote: Looks like the link was unintentionally removed (the history page still exists). You can try the patch here and it should be merged into a future 4.0 release. Thanks for catching this. https://github.com/bestpractical/rt/commit/11024f4115175e8fc9f6a92e589e28b5d45e83e0 We're hiring! http://bestpractical.com/jobs
[rt-users] Log of changes to queue custom fields in RT4?
Hello list. In RT 3.8 I there was a log of changes made to values in custom fields on queues. I can not seem to find the same information in RT4. Any ideas? I'm using the RT packages available in Ubuntu. Thanks, Tobias Balle-Petersen We're hiring! http://bestpractical.com/jobs
[rt-users] Searching for values in a custom field identified by ID?
Hello list.
I'm looking for resolved tickets with the value of 0 in the custom
field called Invoice no. like this:
$tickets-FromSQL('(CF.{Invoice no.}=0 AND Status = Resolved)');
The above works, but I would like to refer to the custom field by its
ID. How should i formulate my search?
I'm running RT 3.8.8.
Regards,
Tobias
RT Training Sessions (http://bestpractical.com/services/training.html)
* Washington DC, USA October 31 November 1, 2011
* Barcelona, Spain November 28 29, 2011
Re: [rt-users] Searching for values in a custom field identified by ID?
Hello Kevin. If you're worried about name changes, just load the CF and use the -Name method to ensure you're always using the up-to-date name I am indeed worried about name changes. I am afraid your explanation does not make much sense to me as I am an RT newbie. Are you able to illustrate you suggestion with code? Thanks, Tobias RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Perl API: Referring to possible values in combobox custom field by ID?
Hello list. I'm working on a script using the perl API. I'm running RT 3.8.8. I have a custom field of type combobox. Let's say the field has two possible values: 1: A 2: B I can easily check if the field has a value of A or B. But, I would like to refer to the values by ID (1 = A, 2 = B). As the values may change in the future, but will still have the same meaning (from the script perspective). Any ideas? Regards, Tobias Balle-Petersen RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Accessing and updating a custom field in queue with perl API?
Does $queue_obj-FirstCustomFieldValue(5); do what you want? I does exactly what I want. Thank you! Searching for FirstCustomFieldValue in the wiki. I found an example showing how to update the custom field: http://requesttracker.wikia.com/wiki/CustomField Regards, Tobias RT Training Sessions (http://bestpractical.com/services/training.html) * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Looking up queues by name in cli: How to handle spaces in names?
The only workaround I can see without code changes is using the queue's ID. I would love to do that, but looking at a ticket I can not see the ID of the queue, just the name: rt show -l 103 id: ticket/103 Queue: queue name Since I can't show queue name with the rt command I don't see how I can get information on the queue? Regards, Tobias RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Looking up queues by name in cli: How to handle spaces in names?
Hello list. I'm running RT 3.8.8 on Debian. Using the cli I need to get information on queues. I can look up queues with no spaces in their name, but I can't figure out to handle queues with spaces in their names. Looking up the queue queue_name works: rt show -t queue some_queue I can't figure out how to look up the queue queue name. I have tried the below without success: rt show -t queue some\ queue rt show -t queue 'some queue' rt show -t queue some%20queue I get the error: rt: show: Unrecognised argument 'queue name'. rt: show: No objects specified. rt: For help, run 'rt help show'. rt: For help, run 'rt help queue'. Any ideas? Regards, Tobias RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Accessing custom fields of type Ticket Transactions using CLI?
Hello list. I need to look up up values for custom fields of type Ticket Transactions. Using the query below, I can see the full ticket history, but the custom field on transactions does not show up: rt show -l 103/history I'm using RT 3.8.8 on Debian. Regards, Tobias RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Barcelona, Spain November 28 29, 2011
