Re: [rt-users] Add custom status tickets to My Tickets?
Hi. Thanks for your reply. I forgot to mention that we are currently on 3.8.14 (an upgrade is planned for “the future”…). It seems like there is no “advanced” when editing the ticket list on 3.8, is that right? /Johan From: Joe Harris [mailto:drey...@gmail.com] Sent: den 11 september 2012 00:57 To: Johan Sjöberg Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Add custom status tickets to My Tickets? Not sure if you got a reply yet, but I think depending on what version you are using, you may have an edit in the top right corner of the main search on the home page. If you click that and choose advanced you should see a query for __currentuser__ add in the where clause the status = 'newstatus' you want. Then save it. I believe if you're an admin, you can save it as a global change. But I'll have to log in and check to be sure. Sent from my mobile device. On Sep 10, 2012, at 4:06 AM, Johan Sjöberg johan.sjob...@deltamanagement.semailto:johan.sjob...@deltamanagement.se wrote: Hi. I have added a new status to the active statuses setting in RT_Siteconfig. Is it possible to make tickets with this status show up in the list “xx highest priority tickets I own” at “RT at a glance”? At the moment it seems like only “new” and “open” tickets are listed there. Regards, Johan Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
Re: [rt-users] Add custom status tickets to My Tickets?
On 09/11/2012 06:34 AM, Johan Sjöberg wrote: Hmm, maybe I’m stupid but I can’t find a way to customize the query that is used to populate the “my tickets” list on “RT at a glance”. If I click “Edit”, I only get the options in the attached screenshot. You need to be logged in as a superuser (root, usually) to edit the search behind the global saved searches. Otherwise you just get to modify the display format. Final RT training for 2012 in Atlanta, GA - October 23 24 http://bestpractical.com/training We're hiring! http://bestpractical.com/jobs
[rt-users] Add custom status tickets to My Tickets?
Hi. I have added a new status to the active statuses setting in RT_Siteconfig. Is it possible to make tickets with this status show up in the list xx highest priority tickets I own at RT at a glance? At the moment it seems like only new and open tickets are listed there. Regards, Johan
Re: [rt-users] Add custom status tickets to My Tickets?
Not sure if you got a reply yet, but I think depending on what version you are using, you may have an edit in the top right corner of the main search on the home page. If you click that and choose advanced you should see a query for __currentuser__ add in the where clause the status = 'newstatus' you want. Then save it. I believe if you're an admin, you can save it as a global change. But I'll have to log in and check to be sure. Sent from my mobile device. On Sep 10, 2012, at 4:06 AM, Johan Sjöberg johan.sjob...@deltamanagement.se wrote: Hi. I have added a new status to the active statuses setting in RT_Siteconfig. Is it possible to make tickets with this status show up in the list “xx highest priority tickets I own” at “RT at a glance”? At the moment it seems like only “new” and “open” tickets are listed there. Regards, Johan
