Re: [rt-users] AdminCC not working
Matt, I'm in agreement with Gene. Being added to the "Ticket" adminccc has nothing to do with getting notifications on future updates. As to why they are not getting any update info notifications, what scrips have you set up to do that? Kenn LBNL On 2/25/2008 11:31 AM, Gene LeDuc wrote: > Hi Matt, > > I don't think the Queue AdminCcs show up within tickets. They don't on my > system, but they do get the mail that they are supposed to get. I'm pretty > sure that the "people" entries would only show watchers that have been > added to the ticket via a script or the ticket's "People" tab. > > Regards, > Gene > > At 10:24 AM 2/25/2008, Matt Westfall wrote: >> -BEGIN PGP SIGNED MESSAGE- >> Hash: SHA1 >> >> I've got a pretty weird problem going on here. >> >> I have the group "Admins" set as the AdminCC watcher for all my queues. >> >> When I create a ticket the members of the group get the AdminCC ticket >> created template, but they are not added as AdminCCs under "People" so >> they don't get future updates. >> >> Any ideas? >> >> RT 3.6.6 >> >> Set( $rtname, 'rt.ecansol.com'); >> >> >> Set($Organization , "rt.ecansol.com"); >> >> >> Set($OwnerEmail , '[EMAIL PROTECTED]'); >> >> Set($CorrespondAddress , '[EMAIL PROTECTED]'); >> >> Set($CommentAddress , '[EMAIL PROTECTED]'); >> >> Set($WebPort , 443);# + ($< * 7274) % 32766 + ($< && 1024)); >> >> # This is the Scheme, server and port for constructing urls to webrt >> # $WebBaseURL doesn't need a trailing / >> >> Set($WebBaseURL , "https://rt.ecansol.com:$WebPort";); >> >> Set($WebURL , $WebBaseURL . $WebPath . "/"); >> >> Set($OldestTransactionsFirst, '0'); >> >> #Set($SendmailArguments , "-ODeliveryMode=q -oi -t"); >> >> >> 1; >> >> - -- >> Matt Westfall >> Owner / Operator >> FiftyPounds Internet >> http://www.fiftypounds.com >> >> This message is digitally signed with Pretty Good Privacy (PGP) >> Info: http://en.wikipedia.org/wiki/Pretty_Good_Privacy >> >> -BEGIN PGP SIGNATURE- >> Version: GnuPG v1.4.7 (MingW32) >> Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org >> >> iD8DBQFHwwfvb/8X6V5MpAURAobQAJ4n7SIcdMPTTu6WHumqCgNwvmm1XwCgzusv >> m8ZPVwycEINyKlhYiZgyYkc= >> =tgIu >> -END PGP SIGNATURE- >> ___ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com > > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] AdminCC not working
Hi Matt, I don't think the Queue AdminCcs show up within tickets. They don't on my system, but they do get the mail that they are supposed to get. I'm pretty sure that the "people" entries would only show watchers that have been added to the ticket via a script or the ticket's "People" tab. Regards, Gene At 10:24 AM 2/25/2008, Matt Westfall wrote: >-BEGIN PGP SIGNED MESSAGE- >Hash: SHA1 > >I've got a pretty weird problem going on here. > >I have the group "Admins" set as the AdminCC watcher for all my queues. > >When I create a ticket the members of the group get the AdminCC ticket >created template, but they are not added as AdminCCs under "People" so >they don't get future updates. > >Any ideas? > >RT 3.6.6 > >Set( $rtname, 'rt.ecansol.com'); > > >Set($Organization , "rt.ecansol.com"); > > >Set($OwnerEmail , '[EMAIL PROTECTED]'); > >Set($CorrespondAddress , '[EMAIL PROTECTED]'); > >Set($CommentAddress , '[EMAIL PROTECTED]'); > >Set($WebPort , 443);# + ($< * 7274) % 32766 + ($< && 1024)); > ># This is the Scheme, server and port for constructing urls to webrt ># $WebBaseURL doesn't need a trailing / > >Set($WebBaseURL , "https://rt.ecansol.com:$WebPort";); > >Set($WebURL , $WebBaseURL . $WebPath . "/"); > >Set($OldestTransactionsFirst, '0'); > >#Set($SendmailArguments , "-ODeliveryMode=q -oi -t"); > > >1; > >- -- >Matt Westfall >Owner / Operator >FiftyPounds Internet >http://www.fiftypounds.com > >This message is digitally signed with Pretty Good Privacy (PGP) >Info: http://en.wikipedia.org/wiki/Pretty_Good_Privacy > >-BEGIN PGP SIGNATURE- >Version: GnuPG v1.4.7 (MingW32) >Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org > >iD8DBQFHwwfvb/8X6V5MpAURAobQAJ4n7SIcdMPTTu6WHumqCgNwvmm1XwCgzusv >m8ZPVwycEINyKlhYiZgyYkc= >=tgIu >-END PGP SIGNATURE- >___ >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >Community help: http://wiki.bestpractical.com >Commercial support: [EMAIL PROTECTED] > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] AdminCC not working
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I've got a pretty weird problem going on here. I have the group "Admins" set as the AdminCC watcher for all my queues. When I create a ticket the members of the group get the AdminCC ticket created template, but they are not added as AdminCCs under "People" so they don't get future updates. Any ideas? RT 3.6.6 Set( $rtname, 'rt.ecansol.com'); Set($Organization , "rt.ecansol.com"); Set($OwnerEmail , '[EMAIL PROTECTED]'); Set($CorrespondAddress , '[EMAIL PROTECTED]'); Set($CommentAddress , '[EMAIL PROTECTED]'); Set($WebPort , 443);# + ($< * 7274) % 32766 + ($< && 1024)); # This is the Scheme, server and port for constructing urls to webrt # $WebBaseURL doesn't need a trailing / Set($WebBaseURL , "https://rt.ecansol.com:$WebPort";); Set($WebURL , $WebBaseURL . $WebPath . "/"); Set($OldestTransactionsFirst, '0'); #Set($SendmailArguments , "-ODeliveryMode=q -oi -t"); 1; - -- Matt Westfall Owner / Operator FiftyPounds Internet http://www.fiftypounds.com This message is digitally signed with Pretty Good Privacy (PGP) Info: http://en.wikipedia.org/wiki/Pretty_Good_Privacy -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFHwwfvb/8X6V5MpAURAobQAJ4n7SIcdMPTTu6WHumqCgNwvmm1XwCgzusv m8ZPVwycEINyKlhYiZgyYkc= =tgIu -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
