Re: [rt-users] Allow client to see their requested tickets
On Thu, Apr 2, 2009 at 2:53 PM, Dave Wells dave.we...@foreshore.net wrote: Hi, We have a requirement to allow our clients to have access to our ticketing system. We only want to allow them to see tickets that they are the requester for. We would also like them to have the ability to reply within their tickets. Its highly important that they obviously cant see any tickets that they are not the requester for. What would be the best way to go about this? IIRC, there is something in the Wiki to help you do this: A template that you use to autorespond, which gives the requestor a username and password and a link to follow their request, some scrips and some configuration (Privilege grants) in RT. It's long since I did this, but I am sure I used to do it. Check the Addons too. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ The only time a woman really succeeds in changing a man is when he is a baby. - Natalie Wood ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Allow client to see their requested tickets
Thanks Roy, That's exactly what i am looking for =) -Original Message- From: Raed El-Hames [mailto:r...@vialtus.com] Sent: 02 April 2009 14:18 To: Dave Wells Subject: Re: [rt-users] Allow client to see their requested tickets Dave; The self service interface allows exactly that, Been running my rt for so many years I forgot what were the default rights , but if you give the global group Requestor the right to: ShowTicket ReplyToTicket ModifyTicket (if you want them to be able to change ticket status) then any unprivileged user with a password assigned can login to RT and be presented with a list if their tickets which they can reply/modify * Roy * http://www.vialtus.com/ This email is subject to: http://www.vialtus.com/disclaimer.html Dave Wells wrote: Hi, We have a requirement to allow our clients to have access to our ticketing system. We only want to allow them to see tickets that they are the requester for. We would also like them to have the ability to reply within their tickets. Its highly important that they obviously cant see any tickets that they are not the requester for. What would be the best way to go about this? Many Thanks Dave ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
