Re: [rt-users] Can't connect to old DB
Thanks, Ruslan: check all that, I couldn't find any errors with rt or the database, so I looked looked at my apache2 config again. Replaced it with the stock example in the docs, which I perhaps should have done before getting hung up on the idea it was a DB communication issue. It's working now (and also seems a great deal faster than 3.8!). -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Wednesday, May 11, 2011 6:40 PM To: Rob Munsch Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Can't connect to old DB Hi, Logs should contain more precise error messages. Also, it may be difference in Database* options. However, you say that schema upgrade went well, so it sure connects to some DB. Use mysql client, check list of DBs, check tables, for example rt4 comes with articles table that was not in RT3.8, check rights in mysql. On Wed, May 11, 2011 at 6:29 PM, Rob Munsch mun...@phillycarshare.org wrote: Sorry, List: I’ve read the various docs and worked on this a few days, but… I’ve installed rt4 next to my rt3, and specified use of the rt3 database, with the same username and password. However, going to rt.domain.com now shows me the “Hey congrats, you’ve a new RT install! Let’s set up the database!” On the commandline, the rt_user can connect to mysql with the password I’ve specified. I’ve checked the config files and the correct username and mysql password are there. I’ve followed, I thought, the updated apache instructions (and I do seem to be hitting /opt/rt4/ and not /opt/rt3/). I’m stumped. Is this a symptom of a common mistake, or I have done something strange? Thanks… Rob Munsch IT Administrator PhillyCarShare 215-495-1040 x131 www.phillycarshare.org Our Vision: A Philadelphia in which non-profit car sharing exceeds the convenience, flexibility, and affordability of car ownership. -- Best regards, Ruslan.
[rt-users] Can't connect to old DB
Sorry, List: I’ve read the various docs and worked on this a few days, but… I’ve installed rt4 next to my rt3, and specified use of the rt3 database, with the same username and password. However, going to rt.domain.com now shows me the “Hey congrats, you’ve a new RT install! Let’s set up the database!” On the commandline, the rt_user can connect to mysql with the password I’ve specified. I’ve checked the config files and the correct username and mysql password are there. I’ve followed, I thought, the updated apache instructions (and I do seem to be hitting /opt/rt4/ and not /opt/rt3/). I’m stumped. Is this a symptom of a common mistake, or I have done something strange? Thanks… Rob Munsch IT Administrator PhillyCarShare 215-495-1040 x131 www.phillycarshare.org Our Vision: A Philadelphia in which non-profit car sharing exceeds the convenience, flexibility, and affordability of car ownership.
Re: [rt-users] Can't connect to old DB
You know there's a bunch of schema changes between 4 and 3, right? :) If you pointed RT4 software at the RT3 database, the upgrade process changes the schema. On Wed, 2011-05-11 at 10:29 -0400, Rob Munsch wrote: Sorry, List: I’ve read the various docs and worked on this a few days, but… I’ve installed rt4 next to my rt3, and specified use of the rt3 database, with the same username and password. However, going to rt.domain.com now shows me the “Hey congrats, you’ve a new RT install! Let’s set up the database!” On the commandline, the rt_user can connect to mysql with the password I’ve specified. I’ve checked the config files and the correct username and mysql password are there. I’ve followed, I thought, the updated apache instructions (and I do seem to be hitting /opt/rt4/ and not /opt/rt3/). I’m stumped. Is this a symptom of a common mistake, or I have done something strange? Thanks… Rob Munsch IT Administrator PhillyCarShare 215-495-1040 x131 www.phillycarshare.org Our Vision: A Philadelphia in which non-profit car sharing exceeds the convenience, flexibility, and affordability of car ownership. -- Joshua Knarr kna...@gsicommerce.com Desk: 610-491-7110 Mobi: 484-636-7371 The information contained in this electronic mail transmission is intended only for the use of the individual or entity named in this transmission. If you are not the intended recipient of this transmission, you are hereby notified that any disclosure, copying or distribution of the contents of this transmission is strictly prohibited and that you should delete the contents of this transmission from your system immediately. Any comments or statements contained in this transmission do not necessarily reflect the views or position of GSI Commerce, Inc. or its subsidiaries and/or affiliates.
Re: [rt-users] Can't connect to old DB
You know there's a bunch of schema changes between 4 and 3, right? :) If you pointed RT4 software at the RT3 database, the upgrade process changes the schema. Well, yes; part of the process is running the upgrade scripts on the database, which was done, and seemed to complete successfully. Essentially it was a new install of RT4 into its own directory, as per instructions, giving it the rt3 db name, user, and password; the upgrade script was run against the RT3 database; then the Apache conf of the site was altered to make the RT hostname point to the rt4 docroot instead of rt3. This seems to match the docs, yet going to the site gets a 4.0.0 web page with Hi! No database! Tee hee.
Re: [rt-users] Can't connect to old DB
From: Joshua Knarr [mailto:kna...@gsicommerce.com] Oh, I misread that as I'm trying to run these in parallel. What version are you upgrading from? Oh, gotcha. It was 3.8.8. I dumped the old DB (and I guess if all else fails can restore that and go back using the 3.8 install), ran the upgrade script, and watched it tell me about 3.8.9, 3.9, etc, as they were applied. On Wed, 2011-05-11 at 11:57 -0400, Rob Munsch wrote: You know there's a bunch of schema changes between 4 and 3, right? :) If you pointed RT4 software at the RT3 database, the upgrade process changes the schema. Well, yes; part of the process is running the upgrade scripts on the database, which was done, and seemed to complete successfully. Essentially it was a new install of RT4 into its own directory, as per instructions, giving it the rt3 db name, user, and password; the upgrade script was run against the RT3 database; then the Apache conf of the site was altered to make the RT hostname point to the rt4 docroot instead of rt3. This seems to match the docs, yet going to the site gets a 4.0.0 web page with Hi! No database! Tee hee.
Re: [rt-users] Can't connect to old DB
Did any of these throw errors or warnings? On Wed, 2011-05-11 at 12:22 -0400, Rob Munsch wrote: __ From: Joshua Knarr [mailto:kna...@gsicommerce.com] Oh, I misread that as I'm trying to run these in parallel. What version are you upgrading from? Oh, gotcha. It was 3.8.8. I dumped the old DB (and I guess if all else fails can restore that and go back using the 3.8 install), ran the upgrade script, and watched it tell me about 3.8.9, 3.9, etc, as they were applied. On Wed, 2011-05-11 at 11:57 -0400, Rob Munsch wrote: You know there's a bunch of schema changes between 4 and 3, right? :) If you pointed RT4 software at the RT3 database, the upgrade process changes the schema. Well, yes; part of the process is running the upgrade scripts on the database, which was done, and seemed to complete successfully. Essentially it was a new install of RT4 into its own directory, as per instructions, giving it the rt3 db name, user, and password; the upgrade script was run against the RT3 database; then the Apache conf of the site was altered to make the RT hostname point to the rt4 docroot instead of rt3. This seems to match the docs, yet going to the site gets a 4.0.0 web page with Hi! No database! Tee hee. -- Joshua Knarr kna...@gsicommerce.com Desk: 610-491-7110 Mobi: 484-636-7371 The information contained in this electronic mail transmission is intended only for the use of the individual or entity named in this transmission. If you are not the intended recipient of this transmission, you are hereby notified that any disclosure, copying or distribution of the contents of this transmission is strictly prohibited and that you should delete the contents of this transmission from your system immediately. Any comments or statements contained in this transmission do not necessarily reflect the views or position of GSI Commerce, Inc. or its subsidiaries and/or affiliates.
Re: [rt-users] Can't connect to old DB
Not that I saw. From: Joshua Knarr [mailto:kna...@gsicommerce.com] Sent: Wednesday, May 11, 2011 12:29 PM To: Rob Munsch Cc: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Can't connect to old DB Did any of these throw errors or warnings? On Wed, 2011-05-11 at 12:22 -0400, Rob Munsch wrote: From: Joshua Knarr [mailto:kna...@gsicommerce.com] Oh, I misread that as I'm trying to run these in parallel. What version are you upgrading from? Oh, gotcha. It was 3.8.8. I dumped the old DB (and I guess if all else fails can restore that and go back using the 3.8 install), ran the upgrade script, and watched it tell me about 3.8.9, 3.9, etc, as they were applied. On Wed, 2011-05-11 at 11:57 -0400, Rob Munsch wrote: You know there's a bunch of schema changes between 4 and 3, right? :) If you pointed RT4 software at the RT3 database, the upgrade process changes the schema. Well, yes; part of the process is running the upgrade scripts on the database, which was done, and seemed to complete successfully. Essentially it was a new install of RT4 into its own directory, as per instructions, giving it the rt3 db name, user, and password; the upgrade script was run against the RT3 database; then the Apache conf of the site was altered to make the RT hostname point to the rt4 docroot instead of rt3. This seems to match the docs, yet going to the site gets a 4.0.0 web page with Hi! No database! Tee hee. -- Joshua Knarr kna...@gsicommerce.com Desk: 610-491-7110 Mobi: 484-636-7371 The information contained in this electronic mail transmission is intended only for the use of the individual or entity named in this transmission. If you are not the intended recipient of this transmission, you are hereby notified that any disclosure, copying or distribution of the contents of this transmission is strictly prohibited and that you should delete the contents of this transmission from your system immediately. Any comments or statements contained in this transmission do not necessarily reflect the views or position of GSI Commerce, Inc. or its subsidiaries and/or affiliates.
Re: [rt-users] Can't connect to old DB
Hi, Logs should contain more precise error messages. Also, it may be difference in Database* options. However, you say that schema upgrade went well, so it sure connects to some DB. Use mysql client, check list of DBs, check tables, for example rt4 comes with articles table that was not in RT3.8, check rights in mysql. On Wed, May 11, 2011 at 6:29 PM, Rob Munsch mun...@phillycarshare.org wrote: Sorry, List: I’ve read the various docs and worked on this a few days, but… I’ve installed rt4 next to my rt3, and specified use of the rt3 database, with the same username and password. However, going to rt.domain.com now shows me the “Hey congrats, you’ve a new RT install! Let’s set up the database!” On the commandline, the rt_user can connect to mysql with the password I’ve specified. I’ve checked the config files and the correct username and mysql password are there. I’ve followed, I thought, the updated apache instructions (and I do seem to be hitting /opt/rt4/ and not /opt/rt3/). I’m stumped. Is this a symptom of a common mistake, or I have done something strange? Thanks… Rob Munsch IT Administrator PhillyCarShare 215-495-1040 x131 www.phillycarshare.org Our Vision: A Philadelphia in which non-profit car sharing exceeds the convenience, flexibility, and affordability of car ownership. -- Best regards, Ruslan.
