Adrian:
You can modify the templates associated with the emails you want to send (ie
Correspondence template, Admin Comment templates etc) to include the Priority
Eg:
Subject: [Comment] [{$Ticket->QueueObj->Name}] [$Ticket->Subject] Priority
[{$Ticket->Priority}]
I would suggest you put the Priority before the subject
Roy
> -Original Message-
> From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
> boun...@lists.bestpractical.com] On Behalf Of Adrian Stel
> Sent: 31 March 2011 14:13
> To: rt-users@lists.bestpractical.com
> Subject: [rt-users] Change Email Subject Line ??
>
> Hi All,
>
>
>
>
> I would like to add issues priority to Email Subject, for example:
>
> orginal subject is:
>
>
> [support #98] [Comment] Testing - Ignore me...
>
> new subject:
>
> [support #98] [Comment] Testing - Ignore me... Priority 5
>
>
>
>
>
> --
> Best Regards
> Adrian Stelmaszyk
