Re: [rt-users] Communication between RT and other ticketing systems
Bastian, We have created an interface between RT and Daptiv. Reason, We use Daptiv for very large projects and upper, upper management likes to see projections, etc. that RT doesn't provide. S, I wrote a daily interface (cron-SQL) that takes the time worked from all RT ticket transactions for tickets with a Custom Field identifying the Daptiv Project ID and creates a record to be sent to Daptiv. Our Web connection to Daptiv is via cloud, but they have a batch interface that they allow customer's to use for a fee (DUH). That's how we do it. Kenn LBNL On Thu, Mar 10, 2011 at 4:04 AM, Raed El-Hames raed.el-ha...@daisygroupplc.com wrote: 1- I have my RT talking to another RT bidirectional using REST 2- It also talks to a windows based ticketing system via web services (soap on my RT end and .net service at the destination) -- The soap interface is something I've done here and very customised to our needs 3- It also talks to another couple of ticketing systems via email. So you take your pick of whatever method of comms you like, as I understand it Mantis have built in soap support , so you can build your own soap client from RT etc. Roy -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of bastien_ Sent: 10 March 2011 10:40 To: rt-users@lists.bestpractical.com Subject: [rt-users] Communication between RT and other ticketing systems Hello, I'm interested in implementing RT and before starting I would like to know if someone would care to share some ideas or experiences in linking RT with some other ticketing systems. In this case I would need to be able to send some tickets from RT to a Mantis system. I was not able to find my answer online, any idea or link to documentation is welcome. Thanks -- View this message in context: http://old.nabble.com/Communication-between- RT-and-other-ticketing-systems-tp31113332p31113332.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Communication between RT and other ticketing systems
Hello, I'm interested in implementing RT and before starting I would like to know if someone would care to share some ideas or experiences in linking RT with some other ticketing systems. In this case I would need to be able to send some tickets from RT to a Mantis system. I was not able to find my answer online, any idea or link to documentation is welcome. Thanks -- View this message in context: http://old.nabble.com/Communication-between-RT-and-other-ticketing-systems-tp31113332p31113332.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Communication between RT and other ticketing systems
The main way we have integrated RT with other ticket systems is using email between the systems. This can take some careful config of notifications, mainly to keep from creating loops that will keep spawning new tickets or reopening resolved ones. It has worked well with 3 different external vendors each running different systems. Dallas On Thu, 10 Mar 2011, bastien_ wrote: Hello, I'm interested in implementing RT and before starting I would like to know if someone would care to share some ideas or experiences in linking RT with some other ticketing systems. In this case I would need to be able to send some tickets from RT to a Mantis system. I was not able to find my answer online, any idea or link to documentation is welcome. Thanks -- View this message in context: http://old.nabble.com/Communication-between-RT-and-other-ticketing-systems-tp31113332p31113332.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Communication between RT and other ticketing systems
1- I have my RT talking to another RT bidirectional using REST 2- It also talks to a windows based ticketing system via web services (soap on my RT end and .net service at the destination) -- The soap interface is something I've done here and very customised to our needs 3- It also talks to another couple of ticketing systems via email. So you take your pick of whatever method of comms you like, as I understand it Mantis have built in soap support , so you can build your own soap client from RT etc. Roy -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of bastien_ Sent: 10 March 2011 10:40 To: rt-users@lists.bestpractical.com Subject: [rt-users] Communication between RT and other ticketing systems Hello, I'm interested in implementing RT and before starting I would like to know if someone would care to share some ideas or experiences in linking RT with some other ticketing systems. In this case I would need to be able to send some tickets from RT to a Mantis system. I was not able to find my answer online, any idea or link to documentation is welcome. Thanks -- View this message in context: http://old.nabble.com/Communication-between- RT-and-other-ticketing-systems-tp31113332p31113332.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
