Re: [rt-users] Corrupted customfieldvalue error in Apache error_log with migrated RT4
On Tue, Mar 12, 2013 at 08:53:51AM +, Guadagnino Cristiano wrote: I think I have found out where the problem lies. On our production system (RT 3.8.10) attachments that have no value assigned show as (no value). On our test system (RT 4.0.8) attachments that have no value simply show a blank space, but in the source you find a link pointing to an invalid url (e.g. /Download/CustomFieldValue/12194/). If you select * from ObjectCustomFieldValues where id = 12194 on your old and new systems, what's different? Keep in mind you might need to examine Content carefully to see if it's truly empty or if it contains spaces. -kevin pgpijDh_f6rc3.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Corrupted customfieldvalue error in Apache error_log with migrated RT4
Hi Kevin On 03/06/2013 03:59 PM, Kevin Falcone wrote: On Tue, Mar 05, 2013 at 05:06:27PM +, Guadagnino Cristiano wrote: - how do I check what kinds of links are generated? I tried to look into the Links table but links there don't look like you said; they're not even similar Go to one of the pages showing the error, click 'View Source' in your browser and look at the links it generates to the images or to the binary downloads. Kevin, I think I have found out where the problem lies. On our production system (RT 3.8.10) attachments that have no value assigned show as (no value). On our test system (RT 4.0.8) attachments that have no value simply show a blank space, but in the source you find a link pointing to an invalid url (e.g. /Download/CustomFieldValue/12194/). I tried to look hard at the way the article custom fields are defined in both systems, but I see no difference. Can you explain the different behavior based on what I told you? T.I.A. Cris -- Cristiano Guadagnino Servizio Data Administration Bankadati S.I. Gruppo Credito Valtellinese Tel. +39-0342-522172 -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Corrupted customfieldvalue error in Apache error_log with migrated RT4
On Tue, Mar 05, 2013 at 05:06:27PM +, Guadagnino Cristiano wrote: - how do I check what kinds of links are generated? I tried to look into the Links table but links there don't look like you said; they're not even similar Go to one of the pages showing the error, click 'View Source' in your browser and look at the links it generates to the images or to the binary downloads. - for what I can say, the ObjectCustomFieldValues has been properly upgraded; is there something specific I can check? - rt-validator blows up with the following error: install_driver(mysql) failed: Can't load '/usr/perl5/site_perl/5.10.0/i86pc-solaris-64int/auto/DBD/mysql/mysql.so' for module DBD::mysql: ld.so.1: perl: fatal: libmysqlclient.so.16: open failed: No such file or directory at /usr/perl5/5.10.0/lib/i86pc-solaris-64int/DynaLoader.pm line 203. at (eval 85) line 3. Compilation failed in require at (eval 85) line 3. Perhaps a required shared library or dll isn't installed where expected at /usr/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line 103. Apparently it is missing libmysqlclient.so.16 and in fact there's no such file on my system, but there's a libmysqlclient.so.18 in /usr/mysql/lib. As a desperate try I symlinked libmysqlclient.so.16 to point to libmysqlclient.so.18, but I get the very same error. If DBD::mysql isn't installed properly, how is RT running? I have to add that, on this box, I changed from Mysql to MariaDB, but I had the Corrupted customfieldvalue error with Mysql too. This has probably caused you all sorts of problems with the libraries. -kevin pgp18GfswbByK.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Corrupted customfieldvalue error in Apache error_log with migrated RT4
Hi Kevin! On 03/04/2013 05:29 PM, Kevin Falcone wrote: This implies that the links being built don't look like this: /Download/CustomFieldValue/id/string they look like something else. Figure out what kinds of links are being generated, check that your ObjectCustomFieldValues table has been upgraded properly. Check that rt-validator passes on your system. etc. -kevin Kevin, I tried to do my homework but I'm a bit confused: - how do I check what kinds of links are generated? I tried to look into the Links table but links there don't look like you said; they're not even similar - for what I can say, the ObjectCustomFieldValues has been properly upgraded; is there something specific I can check? - rt-validator blows up with the following error: install_driver(mysql) failed: Can't load '/usr/perl5/site_perl/5.10.0/i86pc-solaris-64int/auto/DBD/mysql/mysql.so' for module DBD::mysql: ld.so.1: perl: fatal: libmysqlclient.so.16: open failed: No such file or directory at /usr/perl5/5.10.0/lib/i86pc-solaris-64int/DynaLoader.pm line 203. at (eval 85) line 3. Compilation failed in require at (eval 85) line 3. Perhaps a required shared library or dll isn't installed where expected at /usr/perl5/site_perl/5.10.0/DBIx/SearchBuilder/Handle.pm line 103. Apparently it is missing libmysqlclient.so.16 and in fact there's no such file on my system, but there's a libmysqlclient.so.18 in /usr/mysql/lib. As a desperate try I symlinked libmysqlclient.so.16 to point to libmysqlclient.so.18, but I get the very same error. I have to add that, on this box, I changed from Mysql to MariaDB, but I had the Corrupted customfieldvalue error with Mysql too. Bye Cris -- Cristiano Guadagnino Servizio Data Administration Bankadati S.I. Gruppo Credito Valtellinese Tel. +39-0342-522172 -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
[rt-users] Corrupted customfieldvalue error in Apache error_log with migrated RT4
Hi all, I have been experimenting with upgrading our RT 3.8.x installation to rt 4.0.x. I'm nearly done with it, as I have a nicely working RT 4.0.8 on a test server. We have populated the database with a backup of our production system (RT 3.8.10) and we followed all upgrade steps. While RT4 is apparently working well, I am a little concerned about errors I get in Apache's error_log whenever I access RTFM articles. This is an example of the messages I get: [Mon Mar 4 14:55:38 2013] [warning]: Use of uninitialized value in join or string at /opt/rt4/share/html/Elements/ShowCustomFieldBinary line 48. (/opt/rt4/share/html/Elements/ShowCustomFieldBinary:48) [Mon Mar 4 14:55:38 2013] [warning]: Use of uninitialized value in join or string at /opt/rt4/share/html/Elements/ShowCustomFieldBinary line 48. (/opt/rt4/share/html/Elements/ShowCustomFieldBinary:48) [Mon Mar 4 14:55:38 2013] [warning]: Use of uninitialized value in concatenation (.) or string at /opt/rt4/share/html/Elements/ShowCustomFieldImage line 48. (/opt/rt4/share/html/Elements/ShowCustomFieldImage:48) [Mon Mar 4 14:55:38 2013] [warning]: Use of uninitialized value in join or string at /opt/rt4/share/html/Elements/ShowCustomFieldImage line 49. (/opt/rt4/share/html/Elements/ShowCustomFieldImage:49) [Mon Mar 4 14:55:38 2013] [warning]: Use of uninitialized value in join or string at /opt/rt4/share/html/Elements/ShowCustomFieldImage line 50. (/opt/rt4/share/html/Elements/ShowCustomFieldImage:50) [Mon Mar 4 14:55:38 2013] [error]: WebRT: Corrupted customfieldvalue URL. (/opt/rt4/share/html/Elements/Error:82) There is apparently nothing wrong in the article itself, but that Corrupted customfieldvalue makes me nervous. Moreover, I tried to create a brand new article in RT4 (with text, a file attachment and an image attachment) and when I access *that* article there's no error in the log. Can someone help me debug this issue? T.I.A. Bye Cris -- Cristiano Guadagnino Servizio Data Administration Bankadati S.I. Gruppo Credito Valtellinese Tel. +39-0342-522172 -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
Re: [rt-users] Corrupted customfieldvalue error in Apache error_log with migrated RT4
On Mon, Mar 04, 2013 at 03:13:06PM +, Guadagnino Cristiano wrote: While RT4 is apparently working well, I am a little concerned about errors I get in Apache's error_log whenever I access RTFM articles. For reference, in RT 4 and greater, they're just Articles. This is an example of the messages I get: [Mon Mar 4 14:55:38 2013] [warning]: Use of uninitialized value in join or string at /opt/rt4/share/html/Elements/ShowCustomFieldBinary line 48. (/opt/rt4/share/html/Elements/ShowCustomFieldBinary:48) [Mon Mar 4 14:55:38 2013] [warning]: Use of uninitialized value in join or string at /opt/rt4/share/html/Elements/ShowCustomFieldBinary line 48. (/opt/rt4/share/html/Elements/ShowCustomFieldBinary:48) [Mon Mar 4 14:55:38 2013] [warning]: Use of uninitialized value in concatenation (.) or string at /opt/rt4/share/html/Elements/ShowCustomFieldImage line 48. (/opt/rt4/share/html/Elements/ShowCustomFieldImage:48) [Mon Mar 4 14:55:38 2013] [warning]: Use of uninitialized value in join or string at /opt/rt4/share/html/Elements/ShowCustomFieldImage line 49. (/opt/rt4/share/html/Elements/ShowCustomFieldImage:49) [Mon Mar 4 14:55:38 2013] [warning]: Use of uninitialized value in join or string at /opt/rt4/share/html/Elements/ShowCustomFieldImage line 50. (/opt/rt4/share/html/Elements/ShowCustomFieldImage:50) [Mon Mar 4 14:55:38 2013] [error]: WebRT: Corrupted customfieldvalue URL. (/opt/rt4/share/html/Elements/Error:82) There is apparently nothing wrong in the article itself, but that Corrupted customfieldvalue makes me nervous. Moreover, I tried to create a brand new article in RT4 (with text, a file attachment and an image attachment) and when I access *that* article there's no error in the log. This implies that the links being built don't look like this: /Download/CustomFieldValue/id/string they look like something else. Figure out what kinds of links are being generated, check that your ObjectCustomFieldValues table has been upgraded properly. Check that rt-validator passes on your system. etc. -kevin pgpHO02NhF4wG.pgp Description: PGP signature -- RT training in Amsterdam, March 20-21: http://bestpractical.com/services/training.html Help improve RT by taking our user survey: https://www.surveymonkey.com/s/N23JW9T
