Re: [rt-users] Creating custom fields with non-root account?
Stefan, The ability to create/configure a Queue could easily be given Globally to a particular Group by granting that Group the 'SuperUser' right. This would also enable that Group to create/configure/modify Custom Fields. Someone * already* having the "SuperUser" right navigates thus: Tools->Configuration->Global->GroupRights->(SelectGroup)->SuperUser The ability to create/configure a Custom Field could also easily be given Globally to a particular Group by granting that Group the 'AdminCustomFields' right. This would also enable that Group to create/configure/modify Custom Fields. Someone *already* having the "SuperUser" right navigates thus: Tools->Configuration->Global->GroupRights->(SelectGroup)-> AdminCustomFields However, if it is your desire to restrict this ability to *applying* a Custom Field to a specific Queue, then you do NOT want to grant that right Globally. Just grant the 'AssignCustomFields' for Custom Fields Globally to a group : Tools->Configuration->Global->GroupRights->(SelectGroup)-> AssignCustomFields OR grant the ability *configure a specific* Custom Field: Tools->Configuration->CustomField->(Select Custom Field)->GroupRights->(SelectGroup)->AdminCustomFields OR AdminCustomFieldValues (depending on what you want). It really depends on exactly what you want to let them do at what level. Hope this helps. Kenn On Wed, Jan 4, 2012 at 2:11 AM, Stefan Vollmar wrote: > Dear Ruslan, > dear Kenneth, > > apparently it is possible to give a particular user sufficient rights to > configure a queue in the desired fashion (create custom fields) - good! > What kind of permissions are required and where do I set them (my question > originated from the fact that I did not see any suitable options where I > expected them)? > > Many thanks in advance. > Warm regards, > Stefan > > On Dec 23, 2011, at 3:02 PM, Ruslan Zakirov wrote: > > > On Fri, Dec 23, 2011 at 13:39, Stefan Vollmar wrote: > >> Hello, > >> > >> we have recently added a new queue to our RT system: this queue is > supposed to be used by one (external) group of colleagues only and they > should be able to make any changes to it they desire. In our configuration, > only the root user can create custom fields and, if possible, it should not > be necessary for our external colleagues to have the root password to edit > their custom fields. Is it possible to give particular users of one RT > group root rights (or extended rights for editing custom fields, at least) > - but only for one queue? > > > > SuperUser right is global only. It's possible to grant set of rights > > on queue level and system level that would minimize impact, but still > > allow users to manage queue. > > > >> Many thanks in advance. > >> Best regards, > >> Stefan > >> -- > >> Dr. Stefan Vollmar, Dipl.-Phys. > >> Head of IT group > >> Max-Planck-Institut für neurologische Forschung > >> Gleuelerstr. 50, 50931 Köln, Germany > >> Tel.: +49-221-4726-213 FAX +49-221-4726-298 > >> Tel.: +49-221-478-5713 Mobile: 0160-93874279 > >> Email: voll...@nf.mpg.de http://www.nf.mpg.de > >> > >> > >> > >> > >> > >> > >> > >> > >> RT Training Sessions (http://bestpractical.com/services/training.html) > >> * Boston — March 5 & 6, 2012 > > > > > > > > -- > > Best regards, Ruslan. > > -- > Dr. Stefan Vollmar, Dipl.-Phys. > Head of IT group > Max-Planck-Institut für neurologische Forschung > Gleueler Str. 50, 50931 Köln, Germany > Tel.: +49-221-4726-213 FAX +49-221-4726-298 > Tel.: +49-221-478-5713 Mobile: 0160-93874279 > E-Mail: voll...@nf.mpg.de http://www.nf.mpg.de > > > > > > > > > RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] Creating custom fields with non-root account?
Dear Ruslan, dear Kenneth, apparently it is possible to give a particular user sufficient rights to configure a queue in the desired fashion (create custom fields) - good! What kind of permissions are required and where do I set them (my question originated from the fact that I did not see any suitable options where I expected them)? Many thanks in advance. Warm regards, Stefan On Dec 23, 2011, at 3:02 PM, Ruslan Zakirov wrote: > On Fri, Dec 23, 2011 at 13:39, Stefan Vollmar wrote: >> Hello, >> >> we have recently added a new queue to our RT system: this queue is supposed >> to be used by one (external) group of colleagues only and they should be >> able to make any changes to it they desire. In our configuration, only the >> root user can create custom fields and, if possible, it should not be >> necessary for our external colleagues to have the root password to edit >> their custom fields. Is it possible to give particular users of one RT >> group root rights (or extended rights for editing custom fields, at least) - >> but only for one queue? > > SuperUser right is global only. It's possible to grant set of rights > on queue level and system level that would minimize impact, but still > allow users to manage queue. > >> Many thanks in advance. >> Best regards, >> Stefan >> -- >> Dr. Stefan Vollmar, Dipl.-Phys. >> Head of IT group >> Max-Planck-Institut für neurologische Forschung >> Gleuelerstr. 50, 50931 Köln, Germany >> Tel.: +49-221-4726-213 FAX +49-221-4726-298 >> Tel.: +49-221-478-5713 Mobile: 0160-93874279 >> Email: voll...@nf.mpg.de http://www.nf.mpg.de >> >> >> >> >> >> >> >> >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * Boston — March 5 & 6, 2012 > > > > -- > Best regards, Ruslan. -- Dr. Stefan Vollmar, Dipl.-Phys. Head of IT group Max-Planck-Institut für neurologische Forschung Gleueler Str. 50, 50931 Köln, Germany Tel.: +49-221-4726-213 FAX +49-221-4726-298 Tel.: +49-221-478-5713 Mobile: 0160-93874279 E-Mail: voll...@nf.mpg.de http://www.nf.mpg.de smime.p7s Description: S/MIME cryptographic signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] Creating custom fields with non-root account?
Yep. On Fri, Dec 23, 2011 at 1:39 AM, Stefan Vollmar wrote: > Hello, > > we have recently added a new queue to our RT system: this queue is > supposed to be used by one (external) group of colleagues only and they > should be able to make any changes to it they desire. In our configuration, > only the root user can create custom fields and, if possible, it should not > be necessary for our external colleagues to have the root password to edit > their custom fields. Is it possible to give particular users of one RT > group root rights (or extended rights for editing custom fields, at least) > - but only for one queue? > > Many thanks in advance. > Best regards, > Stefan > -- > Dr. Stefan Vollmar, Dipl.-Phys. > Head of IT group > Max-Planck-Institut für neurologische Forschung > Gleuelerstr. 50, 50931 Köln, Germany > Tel.: +49-221-4726-213 FAX +49-221-4726-298 > Tel.: +49-221-478-5713 Mobile: 0160-93874279 > Email: voll...@nf.mpg.de http://www.nf.mpg.de > > > > > > > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 > RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
Re: [rt-users] Creating custom fields with non-root account?
On Fri, Dec 23, 2011 at 13:39, Stefan Vollmar wrote: > Hello, > > we have recently added a new queue to our RT system: this queue is supposed > to be used by one (external) group of colleagues only and they should be able > to make any changes to it they desire. In our configuration, only the root > user can create custom fields and, if possible, it should not be necessary > for our external colleagues to have the root password to edit their custom > fields. Is it possible to give particular users of one RT group root rights > (or extended rights for editing custom fields, at least) - but only for one > queue? SuperUser right is global only. It's possible to grant set of rights on queue level and system level that would minimize impact, but still allow users to manage queue. > Many thanks in advance. > Best regards, > Stefan > -- > Dr. Stefan Vollmar, Dipl.-Phys. > Head of IT group > Max-Planck-Institut für neurologische Forschung > Gleuelerstr. 50, 50931 Köln, Germany > Tel.: +49-221-4726-213 FAX +49-221-4726-298 > Tel.: +49-221-478-5713 Mobile: 0160-93874279 > Email: voll...@nf.mpg.de http://www.nf.mpg.de > > > > > > > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston — March 5 & 6, 2012 -- Best regards, Ruslan. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] Creating custom fields with non-root account?
Hello, we have recently added a new queue to our RT system: this queue is supposed to be used by one (external) group of colleagues only and they should be able to make any changes to it they desire. In our configuration, only the root user can create custom fields and, if possible, it should not be necessary for our external colleagues to have the root password to edit their custom fields. Is it possible to give particular users of one RT group root rights (or extended rights for editing custom fields, at least) - but only for one queue? Many thanks in advance. Best regards, Stefan -- Dr. Stefan Vollmar, Dipl.-Phys. Head of IT group Max-Planck-Institut für neurologische Forschung Gleuelerstr. 50, 50931 Köln, Germany Tel.: +49-221-4726-213 FAX +49-221-4726-298 Tel.: +49-221-478-5713 Mobile: 0160-93874279 Email: voll...@nf.mpg.de http://www.nf.mpg.de smime.p7s Description: S/MIME cryptographic signature RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
