On Fri, Feb 19, 2010 at 12:53:09PM -0200, Fernanda Martins wrote:
Can I create one article in more than one class on RTFM?
No, think of a Class like a Queue. One Class per Article, one Queue
per Ticket.
You want global topics I suspect.
-kevin
pgpwMf2YZxzGn.pgp
Description: PGP signature
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com
2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22 23
Dublin, Ireland - Mar 15 16
Boston, MA, USA - April 5 6
Washington DC, USA - Oct 25 26
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
