Re: [rt-users] Creating ticket through REST API with AJAX

2014-05-30 Thread Jim Brandt 



On 5/29/14 4:40 PM, Brian C. Duggan wrote:

On Thu, May 29, 2014 at 01:58:48PM -0400, Jim Brandt wrote:

jQuery(document).ready( function() {

 var formData = new FormData();
 formData.append( 'content', fields );

 $.ajax({
type: 'POST',
url: 'https://rt.myrtsrv.com/REST/1.0/edit',


Maybe call new instead of edit?

https://rt.myrtsrv.com/REST/1.0/ticket/new



Thanks, Jim. I should have checked the wiki. Progress, but now the server 
replies

 RT/4.2.3 200 Ok

 # Could not create ticket.
 # Could not create ticket. Queue not set

The user has all 'Modify' rights on the queue directly, not through a group. I 
can tell that RT is consuming all the headers because RT logs the 'Starts' and 
'Due' fields.

Any suggestions appreciated.


Confirm the queue name in the call is exactly the same as the queue name 
in RT. Also try running it with SuperUser rights. If it works you know 
it's a rights issue and can focus there (confirm SeeQueue, CreateTicket, 
etc.).


--

--
RT Training - Boston, September 9-10
http://bestpractical.com/training

[rt-users] Creating ticket through REST API with AJAX

2014-05-29 Thread Brian C. Duggan 
Hi,

I'm trying to create a ticket through the REST interface via an AJAX request. 
Here's my code so far...

var fields = 'id: ticket/new\n\
Queue: Texas\n\
Requestor: reques...@rt.myrtsrv.com\n\
Subject: Yet another REST ticket\n\
Cc: \n\
AdminCc: \n\
Owner: \n\
Status: new\n\
Priority: \n\
InitialPriority: \n\
FinalPriority: \n\
TimeEstimated: \n\
Starts: 2014-05-28 18:01:53\n\
Due: 2014-05-28 18:01:53\n\
Text: Yet another REST ticket';

jQuery(document).ready( function() {
var formData = new FormData();
formData.append( 'content', fields );

$.ajax({
type: 'POST',
url: 'https://rt.myrtsrv.com/REST/1.0/edit',
data: formData,
processData: false,
contentType: false,
success:function(data){
$(#ajax-panel).append(pre+data+/pre);
}
});
});

The server returns this respsonse:

RT/4.2.3 400 Bad Request

# Ticket new
 does not exist.

I've tried the same method with the rt command line tool, and it succeeds.

I can paste in the request headers and POST data this generates if it's not 
obvious what I'm doing wrong.

Thanks,
Brian
-- 
RT Training - Boston, September 9-10
http://bestpractical.com/training

Re: [rt-users] Creating ticket through REST API with AJAX

2014-05-29 Thread Jim Brandt 

   jQuery(document).ready( function() {

 var formData = new FormData();
 formData.append( 'content', fields );

 $.ajax({
type: 'POST',
url: 'https://rt.myrtsrv.com/REST/1.0/edit',


Maybe call new instead of edit?

https://rt.myrtsrv.com/REST/1.0/ticket/new


--

--
RT Training - Boston, September 9-10
http://bestpractical.com/training

Re: [rt-users] Creating ticket through REST API with AJAX

2014-05-29 Thread Brian C. Duggan 
On Thu, May 29, 2014 at 01:58:48PM -0400, Jim Brandt wrote:
jQuery(document).ready( function() {
  var formData = new FormData();
  formData.append( 'content', fields );
 
  $.ajax({
  type: 'POST',
  url: 'https://rt.myrtsrv.com/REST/1.0/edit',
 
 Maybe call new instead of edit?
 
 https://rt.myrtsrv.com/REST/1.0/ticket/new
 

Thanks, Jim. I should have checked the wiki. Progress, but now the server 
replies

RT/4.2.3 200 Ok

# Could not create ticket.
# Could not create ticket. Queue not set

The user has all 'Modify' rights on the queue directly, not through a group. I 
can tell that RT is consuming all the headers because RT logs the 'Starts' and 
'Due' fields.

Any suggestions appreciated.

Thanks,
Brian
-- 
RT Training - Boston, September 9-10
http://bestpractical.com/training