Re: [rt-users] Custom Field Order issue

2011-09-19 Thread Kevin Falcone
On Sat, Sep 17, 2011 at 01:13:06PM -0400, Joe Kirby wrote:
 I have 2 cf's on a screen and I cannot get the screens to recognize
 the order I want even though it would appear I have it setup right
 when I am in the queue admin screen under Custom Fields
 
 Any ideas. The newer one is desired to show ahead of the old one as
 I have then linked via the category option

Joe - I don't remember what version you're running, but that sounds
like a bug we fixed for non-mysql databases around the middle of the
3.8 series.

-kevin


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[rt-users] Custom Field Order issue

2011-09-19 Thread Joe Kirby
!  When staring at code for so long, it needs another set of eyes. ;)

 I changed it, and have refreshed the login page, it's been in the 'waiting
 for servername' for quite some time now.  I can deal with that as it is
 probably a query to LDAP caching out (correct me if I am wrong, as I would
 like to have an overview of the inner-workings some time).  I'll look
 through the code to see exactly what it does when I have the time, for now I
 just need to get it to work, just once will be nice for the boss. =)

 Thanks again!

 -Original Message-
 From: rt-users-boun...@lists.bestpractical.com [mailto:
 rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone
 Sent: Friday, September 16, 2011 10:44 AM
 To: rt-users@lists.bestpractical.com
 Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2

 On Fri, Sep 16, 2011 at 10:37:58AM -0500, Izz Abdullah wrote:
  The comma is no longer there.  The only thing I stripped was only using
 LDAP as an external source, the mysql db resides locally and is defined
 elsewhere within RT_SiteConfig, and within LDAP itself, I only removed the
 two GROUP mappings.

 Go compare your line

 Set($ExternalSettings, 'My_LDAP' = {

 to the version in the example siteconfig

 You're missing an important character (and an important closing character).

 -kevin

  -Original Message-
  From: rt-users-boun...@lists.bestpractical.com
  [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
  Falcone
  Sent: Friday, September 16, 2011 10:33 AM
  To: rt-users@lists.bestpractical.com
  Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2
 
  On Fri, Sep 16, 2011 at 10:23:08AM -0500, Izz Abdullah wrote:
   Ok...so I changed it to:
   Set($ExternalAuthPriority, ['My_LDAP']); Set($ExternalInfoPriority,
   ['My_LDAP']);
  
   #and for weird one off testing, since it is a list, I even tried
 ['My_LDAP',]; by adding a comma to denote a list of one item.
 
  The comma is irrelevant and unnecessary.
 
   I am still receiving Can't use string (My_LDAP) as a HASH ref while
 strict refs in use at
 /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm
 line 63.
 
  You stripped even more things when copying from the example to your
 config. Go look at your version of ExternalSettings as compared to the
 sample.
 
  -kevin
 
  
   -Original Message-
   From: rt-users-boun...@lists.bestpractical.com
   [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
   Falcone
   Sent: Friday, September 16, 2011 10:07 AM
   To: rt-users@lists.bestpractical.com
   Subject: Re: [rt-users] Implementing LDAP Authentication in RT 4.0.2
  
   On Fri, Sep 16, 2011 at 09:51:11AM -0500, Izz Abdullah wrote:
Here is the LDAP config porting in my RT_SiteConfig file:
   
Set($ExternalAuthPriority, 'My_LDAP');
   
Set($ExternalInfoPriority, 'My_LDAP');
  
   Those aren't correct.  From the example config:
  
   Set($ExternalAuthPriority,  [   'My_LDAP',
  
   The [ is important, you're returning a list of 1 item, not a single
 item.  Make sure you also keep the closing ].
  
   -kevin
   
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 RT Training Sessions (http://bestpractical.com/services/training.html)
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 *  Chicago, IL, USA  September 26  27, 2011
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 --

 Message: 4
 Date: Mon, 19 Sep 2011 09:58:13 -0400
 From: Kevin Falcone falc...@bestpractical.com
 To: rt-users@lists.bestpractical.com
 Subject: Re: [rt-users] Custom

[rt-users] Custom Field Order issue

2011-09-17 Thread Joe Kirby
I have 2 cf's on a screen and I cannot get the screens to recognize  
the order I want even though it would appear I have it setup right  
when I am in the queue admin screen under Custom Fields


Any ideas. The newer one is desired to show ahead of the old one as I  
have then linked via the category option


Thanks in advance

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/oit
Administration 627
Office - 410-455-3020
Email - ki...@umbc.edu




RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26  27, 2011
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*  Barcelona, Spain  November 28  29, 2011