|
Hi Everyone, After reading through the code for Self Service Tickets, I
have determined that Custom Field Validation was never incorporated within the
code. I was under the impression that a Self Service created Ticket made calls
to the code in the html/Ticket subdirectory, but it does not. I know RT is a
very complex product, but it would be nice if this little issue can be taken
care of soon, for consistency purposes. In its’ present form, this
omission could be very confusing to ticket creators and those who service
tickets. Again, this issue is relevant to 3.6.0 and 3.6.1. Take care! Nick PS By the way, for those who use Asset Tracker (v1.2.3 the
current release), at present Custom Field Validation is also not implemented. --------------------------------------------------------------------------------- Nick
Metrowsky Consulting
System Administrator 303-684-4785
Office 303-684-4100
Fax DigitalGlobe
®, An Imaging and Information Company --------------------------------------------------------------------------------- |
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
