Re: [rt-users] Custom actions using another pre-configured action

[Drew Barnes]

Italo Valcy wrote:
> Hi,
>
> On Wed, May 20, 2009 at 10:21 AM, Thomas Fluch  > wrote:
>
> Maybe you could create just two scrips, one with your custom
> action and one with a predefined action and both with the same
> condition.
>  
> Then both scrips should be executed.
>
>
> Yes, I did. But didn't work: the notification was sent with the old 
> subject. Do you know how I can to call the action that 'Notify CCs'?
If I recall correctly, you can change the name of the subject change 
scrip (say to 1changesubject) and of the notify cc (say to 2notifycc) 
and the subject change scrip will run first.  Alternatively, You play 
with TransactionBatch stage and see if that does what you want.
>
>
> -- 
> Saudações,
>
> Italo Valcy :: http://wiki.dcc.ufba.br/~ItaloValcy 
> 
> 
>
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

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Re: [rt-users] Custom actions using another pre-configured action

[Italo Valcy]

Hi,

On Wed, May 20, 2009 at 10:21 AM, Thomas Fluch  wrote:

>  Maybe you could create just two scrips, one with your custom action and
> one with a predefined action and both with the same condition.
>
> Then both scrips should be executed.
>

Yes, I did. But didn't work: the notification was sent with the old subject.
Do you know how I can to call the action that 'Notify CCs'?


-- 
Saudações,

Italo Valcy :: http://wiki.dcc.ufba.br/~ItaloValcy
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Re: [rt-users] Custom actions using another pre-configured action

[Thomas Fluch]

Maybe you could create just two scrips, one with your custom action and one 
with a predefined action and both with the same condition.
 
Then both scrips should be executed.

>>> Italo Valcy  2009-05-20 15:15 >>>

Hello guys,

I'm creating a custom action and I need to use another pre-configured action, 
Notify CCs. I didn't find a way to do this.

Really, I need that 'on create' 'modify the ticket subject' and 'send a mail to 
CCs whatchers with the new subject'. 

Anyone can help-me?

Thanks for any help.
-- 
Saudações,

Italo Valcy :: http://wiki.dcc.ufba.br/~ItaloValcy 

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[rt-users] Custom actions using another pre-configured action

[Italo Valcy]

Hello guys,

I'm creating a custom action and I need to use another pre-configured
action, Notify CCs. I didn't find a way to do this.

Really, I need that 'on create' 'modify the ticket subject' and 'send a mail
to CCs whatchers with the new subject'.

Anyone can help-me?

Thanks for any help.

-- 
Saudações,

Italo Valcy :: http://wiki.dcc.ufba.br/~ItaloValcy
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
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