Good morning, I am currently trying to customize RTs Action Listing in the top of the Ticket Display (Comment, Correspond, Forward, Resolve). I am using callbacks, but they do not invoke as expected. As a basic idea I have been using the example of Dirk Pape, specifically http://page.mi.fu-berlin.de/dirkpape/rt3/Callbacks/MI/Ticket/Elements/Tabs/Default
The code I am actually using looks like this: <%INIT> if ($Ticket) { # overwrite the default Action for Resolve to Correspond if ( $Ticket->CurrentUserHasRight('ModifyTicket') && ( $Ticket->Status ne 'resolved' ) ) { $actions->{'G'}->{'path'} = "Ticket/Update.html?Action=Respond&DefaultStatus=resolved&id=".$Ticket->id; } # Set To Test if ( $Ticket->CurrentUserHasRight('ModifyTicket') && ( $Ticket->Status ne 'test' ) ) { $actions->{'T'} = { title => 'Test', path => "Ticket/Update.html?Action=Respond&DefaultStatus=test&id=" . $Ticket->id }; } # Add as Watcher if ( $Ticket->CurrentUserHasRight('Watch') ) { $actions->{'W'} = { title => loc('Watch'), path => 'Ticket/ModifyPeople.html?Ticket-AddWatcher-Principal-' . $Ticket->CurrentUser->id . '=Cc&id='.$Ticket->id }; } } # $actions->{'ZZ2'} = { title => 'test2', path => 'test2' }; </%INIT> <%ARGS> $Ticket => undef $actions => undef </%ARGS> The callback actually gets called, if I uncomment the "ZZ2" entry, it gets shown as expected. Unfortunately, the $Ticket object is undefined and thus breaks the entire idea. I am using RT 3.8.8 installed from Debian packages, the callback has been placed into /usr/local/share/request-tracker3.8/html/Callbacks/Ticket/Elements/Tabs/Default. I would appreciate any hints, why this does not work. Best regards, Torben Nehmer ------- Torben Nehmer Diplom Informatiker (FH) Business System Developer CANCOM Deutschland GmbH Messerschmittstr. 20 89343 Scheppach Germany Tel.: +49 8225 - 996-1118 Fax: +49 8225 - 996-41118 torben.neh...@cancom.de<mailto:torben.neh...@cancom.de> www.cancom.de<http://www.cancom.de> CANCOM Deutschland GmbH Sitz der Gesellschaft: Jettingen-Scheppach HRB 10653 Memmingen Geschäftsführer: Martin Mayr, Tobias Hörmann Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt! This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee!
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