Re: [rt-users] Default Ticket View
Hi
Found those, and it does seem to remember my preference between tickets,
haven't tried logging out yet.
It's a 1 year cookie.
Changing the default would be nice, but think I'll probably just end up
rearranging the ticket view anyway.
This is for RT 3.6.1:
html/Widgets/TitleBoxStart:
55a56,59
% if ($Collapsed eq 1) {
scriptrollup('%$tid%')/script
% }
68a73
$Collapsed = $Collapsed
html/Ticket/Display.html:
55c55
| /Widgets/TitleBox, title = loc('Ticket metadata')
---
| /Widgets/TitleBox, title = loc('Ticket metadata'), Collapsed = 1
Cheers
Toby
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[rt-users] Default Ticket View
I'm new to RT, so sorry if this is simple, but I didn't see it addressed on the wiki or the archive. We've just set up RT 3.6.3, and the default ticket view puts the actual request way down at the bottom of the page, off the screen. Is that normal? Do people usually adjust that? Seems to be that that would be the most common thing to read first. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Default Ticket View
Clicking the carrot (or up arrow) to the left of Ticket Metadata might be what you want. Works in 3.6.5. On Jan 3, 2008 1:07 PM, Steve Cochran [EMAIL PROTECTED] wrote: I'm new to RT, so sorry if this is simple, but I didn't see it addressed on the wiki or the archive. We've just set up RT 3.6.3, and the default ticket view puts the actual request way down at the bottom of the page, off the screen. Is that normal? Do people usually adjust that? Seems to be that that would be the most common thing to read first. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Default Ticket View
Found those, and it does seem to remember my preference between tickets, haven't tried logging out yet. Changing the default would be nice, but think I'll probably just end up rearranging the ticket view anyway. On Jan 3, 2008, at 2:58 PM, Bill Fischer wrote: Clicking the carrot (or up arrow) to the left of Ticket Metadata might be what you want. Works in 3.6.5. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
