[rt-users] Display time worked in search results in hours only

[Keith Creasy]

Hi. I'm going to try this but so far I've gotten little or no response to 
anything I've asked.


It appears that if you put the "Time Left" field in a search result it tries to 
convert to days, which in our case is just confusing as we are tracking actual 
work hours and not calendar time. Is there a way to change this so that it 
always uses minutes or, even better, hours? It would be nice if Estimated Time 
and Time Worked were also in hours as that is the default we have set when 
editing the values using the web interface.


Thanks for any help or at least good information.

Keith

Re: [rt-users] Display time worked in search results in hours only

[Matt Zagrabelny]

Hi Keith,

On Tue, Jan 26, 2016 at 11:29 AM, Keith Creasy  wrote:
> Hi. I’m going to try this but so far I’ve gotten little or no response to
> anything I’ve asked.

What version of RT are you running?

> It appears that if you put the “Time Left” field in a search result it tries
> to convert to days, which in our case is just confusing as we are tracking
> actual work hours and not calendar time.

Are you talking about a query predicate or the formatting of the
displayed results?

I'm running 4.2 and did a quick test and the displayed "Time Worked"
was in minutes.

-m
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