[rt-users] Email configuration question
Greetings.. I am in the process of setting up an RT system for our organization. OS - Solaris 10 (sparc) - on a sparse root zone MTA - PostFix User Base 100 I am still reading the docs and will do a manual installation since the Blastwave solution is not current. My question Does the RT server need to be able to receive email, or can the user just create a ticket via the web interface. (the server sending email from the server is not an issue, all of our Solaris boxes send system messages to our email address via PostFix) My reason for asking is that this will require to us to get an MX record. much thanks Charles ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email configuration question
To get around creating a new MX record, I set up a user in the aliases file on our actual mail server that points an address on the RT server. Just make sure you change the correspond address on your queue to match the outside address. aliases file from main mail server: #aliases brought forward from old server netsupport: netsupp...@invisible.rt.server D CT wrote: Greetings.. I am in the process of setting up an RT system for our organization. OS - Solaris 10 (sparc) - on a sparse root zone MTA - PostFix User Base 100 I am still reading the docs and will do a manual installation since the Blastwave solution is not current. My question Does the RT server need to be able to receive email, or can the user just create a ticket via the web interface. (the server sending email from the server is not an issue, all of our Solaris boxes send system messages to our email address via PostFix) My reason for asking is that this will require to us to get an MX record. much thanks Charles ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Email configuration question
Drew, Thanks for the response.. did some calling and since all of our servers sit in Private IP space getting the MX record for internal looks like it will not be an issue.. Charles To get around creating a new MX record, I set up a user in the aliases file on our actual mail server that points an address on the RT server. Just make sure you change the correspond address on your queue to match the outside address. aliases file from main mail server: #aliases brought forward from old server netsupport: netsupp...@invisible.rt.server D CT wrote: Greetings.. I am in the process of setting up an RT system for our organization. OS - Solaris 10 (sparc) - on a sparse root zone MTA - PostFix User Base 100 I am still reading the docs and will do a manual installation since the Blastwave solution is not current. My question Does the RT server need to be able to receive email, or can the user just create a ticket via the web interface. (the server sending email from the server is not an issue, all of our Solaris boxes send system messages to our email address via PostFix) My reason for asking is that this will require to us to get an MX record. much thanks Charles ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
