Re: [rt-users] Error trying to create a new user on new 3.8.1 install
Also, when I look at messages log it has this error every time I click on create: RT: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1113) Anybody have any ideas? I got my fresh install working great except for this show stopper. Thanks again for any insight. Sean From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sean McCreadie Sent: Saturday, October 18, 2008 2:03 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Error trying to create a new user on new 3.8.1 install When I try to create a new user on a fresh 3.8.1 install, I get this message when I click on create: Can't call method Disabled on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1098. Im not sure what the error means, I haven't modified Modify.html or User_Overlay.pm at all. Thanks in advance for any help. Sean McCreadie IT Support Canyon Partners, LLC 310 272 1764 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Error trying to create a new user on new 3.8.1 install
Sean, What autorization extensions are you using in your RT_SiteConfig.pm settings? Kenn LBNL On 10/20/2008 12:25 PM, Sean McCreadie wrote: Also, when I look at messages log it has this error every time I click on create: “RT: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1113)” Anybody have any ideas? I got my fresh install working great except for this show stopper. Thanks again for any insight. Sean *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Sean McCreadie *Sent:* Saturday, October 18, 2008 2:03 PM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] Error trying to create a new user on new 3.8.1 install When I try to create a new user on a fresh 3.8.1 install, I get this message when I click on “create”: Can't call method Disabled on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1098. Im not sure what the error means, I haven’t modified Modify.html or User_Overlay.pm at all. Thanks in advance for any help. Sean McCreadie IT Support Canyon Partners, LLC 310 272 1764 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Error trying to create a new user on new 3.8.1 install
Kenn, I have aded RTFM, and RTx-Calendar (which ive used before with no problems), but I did just add TicketLocking extension to my new build because it looks like something we could use. Should I disable them in RT_Siteconfig to test? Thanks for the quick response. Sean -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Monday, October 20, 2008 12:32 PM To: Sean McCreadie Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Error trying to create a new user on new 3.8.1 install Sean, What autorization extensions are you using in your RT_SiteConfig.pm settings? Kenn LBNL On 10/20/2008 12:25 PM, Sean McCreadie wrote: Also, when I look at messages log it has this error every time I click on create: RT: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1113) Anybody have any ideas? I got my fresh install working great except for this show stopper. Thanks again for any insight. Sean *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Sean McCreadie *Sent:* Saturday, October 18, 2008 2:03 PM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] Error trying to create a new user on new 3.8.1 install When I try to create a new user on a fresh 3.8.1 install, I get this message when I click on create: Can't call method Disabled on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1098. Im not sure what the error means, I haven't modified Modify.html or User_Overlay.pm at all. Thanks in advance for any help. Sean McCreadie IT Support Canyon Partners, LLC 310 272 1764 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Error trying to create a new user on new 3.8.1 install
Sean, I was thinking more along the lines of the problem I had when I tried to add a new user and the LDAP authorization setting was on, ergo not allowing me to do so since I could not sign on using their LDAP. I don't using ticket locking or whatever. I'd have to look at it to see if that is also a reasonable cause. Sorry. Kenn LBNL On 10/20/2008 12:36 PM, Sean McCreadie wrote: Kenn, I have aded RTFM, and RTx-Calendar (which ive used before with no problems), but I did just add TicketLocking extension to my new build because it looks like something we could use. Should I disable them in RT_Siteconfig to test? Thanks for the quick response. Sean -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Monday, October 20, 2008 12:32 PM To: Sean McCreadie Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Error trying to create a new user on new 3.8.1 install Sean, What autorization extensions are you using in your RT_SiteConfig.pm settings? Kenn LBNL On 10/20/2008 12:25 PM, Sean McCreadie wrote: Also, when I look at messages log it has this error every time I click on create: RT: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1113) Anybody have any ideas? I got my fresh install working great except for this show stopper. Thanks again for any insight. Sean *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Sean McCreadie *Sent:* Saturday, October 18, 2008 2:03 PM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] Error trying to create a new user on new 3.8.1 install When I try to create a new user on a fresh 3.8.1 install, I get this message when I click on create: Can't call method Disabled on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1098. Im not sure what the error means, I haven't modified Modify.html or User_Overlay.pm at all. Thanks in advance for any help. Sean McCreadie IT Support Canyon Partners, LLC 310 272 1764 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Error trying to create a new user on new 3.8.1 install
When I try to create a new user on a fresh 3.8.1 install, I get this message when I click on create: Can't call method Disabled on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1098. Im not sure what the error means, I haven't modified Modify.html or User_Overlay.pm at all. Thanks in advance for any help. Sean McCreadie IT Support Canyon Partners, LLC 310 272 1764 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
