On 11/12/2010 9:59 AM, rt-users-requ...@lists.bestpractical.com wrote:
They see the link for button called Show but it appears to hit a snag and takes you back to the report link used to get to the ticket details (open tickets in this case)5. Re: Fwd: UnPrivliged User question (Kevin Falcone) 6. Message: 5 Date: Thu, 11 Nov 2010 19:28:49 -0500 From: Kevin Falcone<falc...@bestpractical.com> To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Fwd: UnPrivliged User question Message-ID:<20101112002849.gg...@jibsheet.com> Content-Type: text/plain; charset="us-ascii" On Wed, Nov 10, 2010 at 07:34:52PM -0500, Joe Kirby wrote:I want my self service (unprivileged) user to be able to show email. I have globally setup Requestor to have reply to ticket, show ticket, show outgoing email, forward email, watch. When I test it out the Requestor cannot see the email generated by RT via the Show in ticket history for emailJoe Can they not see the transaction/Link at all, or does something go wrong when they click on the link? -kevin -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 195 bytes Desc: not available URL:<http://lists.bestpractical.com/pipermail/rt-users/attachments/20101111/8cce422e/attachment-0001.pgp>
I do not have access to RT logs at this time and I get the sense that is where you will be sending me. I just wanted to make sure I did not make a mistake and not understand fully the options for an Unprivileged User
As always thank you for your support Joe edu
