Re: [rt-users] How to limit a scrip per queue
Thanks. I found the patch and will see about applying it. >>> Torsten Brumm 8/11/2010 12:34 PM >>> Hi John, there are several methods, first (and most painfull) is to deactivate all global scrips and define all again on queue level, second and my preferred is Dirk Papes HideGlobalScrips (Search inside the wiki) this is running nice under RT 3.6.x for RT 3.8.x you can find at github ( http://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips) the same solution ported to 3.8 2010/8/11 John BORIS > Is there a way to limit one of the default scrips to not to act on a > queue? There are two default scrips that act on ticket creation. #4 and > #5. At least I think they are defaults as I don't remember creating > these since they don't have a description. I would like to disable one > of them as it is redundant. > > Also along those lines if you want a global script to work for all > queues except maybe a few is there a way to add that condition? > > All pointers to the Wiki or docs will be accepted. > > I am using RT 3.6.6 > > TIA > > John J. Boris, Sr. > JEN-A-SyS Administrator > Archdiocese of Philadelphia > "Remember! That light at the end of the tunnel > Just might be the headlight of an oncoming train!" > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
Re: [rt-users] How to limit a scrip per queue
Hi John, there are several methods, first (and most painfull) is to deactivate all global scrips and define all again on queue level, second and my preferred is Dirk Papes HideGlobalScrips (Search inside the wiki) this is running nice under RT 3.6.x for RT 3.8.x you can find at github ( http://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips) the same solution ported to 3.8 2010/8/11 John BORIS > Is there a way to limit one of the default scrips to not to act on a > queue? There are two default scrips that act on ticket creation. #4 and > #5. At least I think they are defaults as I don't remember creating > these since they don't have a description. I would like to disable one > of them as it is redundant. > > Also along those lines if you want a global script to work for all > queues except maybe a few is there a way to add that condition? > > All pointers to the Wiki or docs will be accepted. > > I am using RT 3.6.6 > > TIA > > John J. Boris, Sr. > JEN-A-SyS Administrator > Archdiocese of Philadelphia > "Remember! That light at the end of the tunnel > Just might be the headlight of an oncoming train!" > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! > -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
[rt-users] How to limit a scrip per queue
Is there a way to limit one of the default scrips to not to act on a queue? There are two default scrips that act on ticket creation. #4 and #5. At least I think they are defaults as I don't remember creating these since they don't have a description. I would like to disable one of them as it is redundant. Also along those lines if you want a global script to work for all queues except maybe a few is there a way to add that condition? All pointers to the Wiki or docs will be accepted. I am using RT 3.6.6 TIA John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia "Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train!" RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!
