Re: [rt-users] Loop
On Mon, Nov 21, 2011 at 04:48:13PM -0600, Randy Black wrote: >Can anyone help with this issue: > >rt4.0 >centos6 > >Started to crop up with no changes: > >[Mon Nov 21 22:43:12 2011] [crit]: RT Received mail >(<2021224308.45f6e79...@rt.wsd.bucklehq.com> >) from itself. (/apps/rt4/sbin/../lib/RT/Interface/Email.pm:1770) >[Mon Nov 21 22:43:12 2011] [crit]: RT thinks this message may be a bounce >(/apps/rt4/sbin/../lib/RT/Interface/Email.pm:244) >[Mon Nov 21 22:43:12 2011] [error]: Could not record email: Message Bounced >(/apps/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75) >[Mon Nov 21 22:43:23 2011] [warning]: Deep recursion on subroutine >"RT::I18N::SetMIMEEntityToEncoding" at /apps/rt4/sbin/../lib/RT/I18N.pm > line 215. >(/apps/rt4/sbin/../lib/RT/I18N.pm:215) >[Mon Nov 21 22:43:23 2011] [warning]: Deep recursion on subroutine >"RT::I18N::SetMIMEEntityToEncoding" at /apps/rt4/sbin/../lib/RT/I18N.pm > line 215. >(/apps/rt4/sbin/../lib/RT/I18N.pm:215) >[Mon Nov 21 22:43:26 2011] [warning]: Deep recursion on subroutine >"RT::I18N::SetMIMEEntityToEncoding" at /apps/rt4/sbin/../lib/RT/I18N.pm > line 215. >(/apps/rt4/sbin/../lib/RT/I18N.pm:215) >[Mon Nov 21 22:43:26 2011] [warning]: Deep recursion on subroutine >"RT::I18N::SetMIMEEntityToEncoding" at /apps/rt4/sbin/../lib/RT/I18N.pm > line 215. >(/apps/rt4/sbin/../lib/RT/I18N.pm:215) It sounds like you have an email with a weird mime structure that RT doesn't like. What's your OwnerEmail set to? Is it set to an address that delivers back into RT? If so, that would explain the loop and you really shouldn't do that. -kevin >which loops mail also: > >Nov 21 16:47:48 rt postfix/pickup[3049]: 224C160096: uid=48 from=<> >Nov 21 16:47:48 rt postfix/cleanup[2891]: 224C160096: >message-id=<2021224748.224c160...@rt.wsd.bucklehq.com> >Nov 21 16:47:48 rt postfix/qmgr[1304]: 224C160096: from=<>, size=2953669, > nrcpt=1 (queue >active) >Nov 21 16:47:48 rt postfix/local[2877]: 858F860094: > to=, relay=local, >delay=22, delays=0.81/2.1/0/19, dsn=2.0.0, status=sent (delivered to > command: >/apps/rt4/bin/rt-mailgate --queue WSDSupport --action correspond --url >[1]https://rt.wsd.bucklehq.com/) >Nov 21 16:47:48 rt postfix/qmgr[1304]: 858F860094: removed >Nov 21 16:47:49 rt postfix/local[2893]: 906A9794F5: > to=, relay=local, >delay=1.7, delays=0.05/0.75/0/0.9, dsn=2.0.0, status=sent (delivered to > command: >/apps/rt4/bin/rt-mailgate --queue WSDSupport --action correspond --url >[2]https://rt.wsd.bucklehq.com/) >Nov 21 16:47:49 rt postfix/qmgr[1304]: 906A9794F5: removed >Nov 21 16:47:49 rt postfix/pickup[3049]: 3888B79568: uid=48 from=<> >Nov 21 16:47:49 rt postfix/cleanup[2891]: 3888B79568: >message-id=<2021224749.3888b79...@rt.wsd.bucklehq.com> >Nov 21 16:47:49 rt postfix/qmgr[1304]: 3888B79568: from=<>, size=37965, > nrcpt=1 (queue active) > > References > >Visible links >1. https://rt.wsd.bucklehq.com/ >2. https://rt.wsd.bucklehq.com/ > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain ? November 28 & 29, 2011 pgpobI6miSnaW.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
[rt-users] Loop
Can anyone help with this issue: rt4.0 centos6 Started to crop up with no changes: [Mon Nov 21 22:43:12 2011] [crit]: RT Received mail (<2021224308.45f6e79...@rt.wsd.bucklehq.com> ) from itself. (/apps/rt4/sbin/../lib/RT/Interface/Email.pm:1770) [Mon Nov 21 22:43:12 2011] [crit]: RT thinks this message may be a bounce (/apps/rt4/sbin/../lib/RT/Interface/Email.pm:244) [Mon Nov 21 22:43:12 2011] [error]: Could not record email: Message Bounced (/apps/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75) [Mon Nov 21 22:43:23 2011] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /apps/rt4/sbin/../lib/RT/I18N.pm line 215. (/apps/rt4/sbin/../lib/RT/I18N.pm:215) [Mon Nov 21 22:43:23 2011] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /apps/rt4/sbin/../lib/RT/I18N.pm line 215. (/apps/rt4/sbin/../lib/RT/I18N.pm:215) [Mon Nov 21 22:43:26 2011] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /apps/rt4/sbin/../lib/RT/I18N.pm line 215. (/apps/rt4/sbin/../lib/RT/I18N.pm:215) [Mon Nov 21 22:43:26 2011] [warning]: Deep recursion on subroutine "RT::I18N::SetMIMEEntityToEncoding" at /apps/rt4/sbin/../lib/RT/I18N.pm line 215. (/apps/rt4/sbin/../lib/RT/I18N.pm:215) which loops mail also: Nov 21 16:47:48 rt postfix/pickup[3049]: 224C160096: uid=48 from=<> Nov 21 16:47:48 rt postfix/cleanup[2891]: 224C160096: message-id=<2021224748.224c160...@rt.wsd.bucklehq.com> Nov 21 16:47:48 rt postfix/qmgr[1304]: 224C160096: from=<>, size=2953669, nrcpt=1 (queue active) Nov 21 16:47:48 rt postfix/local[2877]: 858F860094: to=, relay=local, delay=22, delays=0.81/2.1/0/19, dsn=2.0.0, status=sent (delivered to command: /apps/rt4/bin/rt-mailgate --queue WSDSupport --action correspond --url https://rt.wsd.bucklehq.com/) Nov 21 16:47:48 rt postfix/qmgr[1304]: 858F860094: removed Nov 21 16:47:49 rt postfix/local[2893]: 906A9794F5: to=, relay=local, delay=1.7, delays=0.05/0.75/0/0.9, dsn=2.0.0, status=sent (delivered to command: /apps/rt4/bin/rt-mailgate --queue WSDSupport --action correspond --url https://rt.wsd.bucklehq.com/) Nov 21 16:47:49 rt postfix/qmgr[1304]: 906A9794F5: removed Nov 21 16:47:49 rt postfix/pickup[3049]: 3888B79568: uid=48 from=<> Nov 21 16:47:49 rt postfix/cleanup[2891]: 3888B79568: message-id=<2021224749.3888b79...@rt.wsd.bucklehq.com> Nov 21 16:47:49 rt postfix/qmgr[1304]: 3888B79568: from=<>, size=37965, nrcpt=1 (queue active) RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
[rt-users] loop when mail delivery failed
Hi, 1st, I'm new to this mailing list, and tryed to search for info with my question, but found nothing (I might didn't search well, you're right...). Anyway : I'm migrating from rt 3.0.10 to 3.6. Today, on the "old" server, our IP was blacklisted by our mail provider, so the emails RT tryed to send came back as "mail delivery failed"... and thus created more than 200 new tickets. I just wanted to make sure that this was corrected on 3.6 (or is it a bad configuration on my old server ?) Could you give me some info about this ? Thanks in advance. Nicolas ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
