[rt-users] Mail Attachment: how to add a link instead of sending the file?

2012-02-06 Thread Jacques Foucry 
Hello RT community,

I run RT 3.8.10 on a 6.0.1 Debian with Apache2.

I really new at RT and very bad with perl :-(

Our mail provider does not allow us to sent tar.gz files but some of
your customer sent .tar.gz files.

RT receive those attachments and try to send them to all AdminCCs. As
expected, the mail bounce.

So the solution could to not sent the attachment but put a link to this
attachment is the ticket mail.

But I cannot found any parameters to do that.

I've check the mailing archive with no success to (may be I did see the
right message).

Help will be really appreciate .

Thanks in advance,
Jacques Foucry

RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston  March 5  6, 2012

Re: [rt-users] Mail Attachment: how to add a link instead of sending the file?

2012-02-06 Thread Ruslan Zakirov 
http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail

On Mon, Feb 6, 2012 at 15:11, Jacques Foucry
jacques.fou...@novasparks.com wrote:
 Hello RT community,

 I run RT 3.8.10 on a 6.0.1 Debian with Apache2.

 I really new at RT and very bad with perl :-(

 Our mail provider does not allow us to sent tar.gz files but some of
 your customer sent .tar.gz files.

 RT receive those attachments and try to send them to all AdminCCs. As
 expected, the mail bounce.

 So the solution could to not sent the attachment but put a link to this
 attachment is the ticket mail.

 But I cannot found any parameters to do that.

 I've check the mailing archive with no success to (may be I did see the
 right message).

 Help will be really appreciate .

 Thanks in advance,
 Jacques Foucry
 
 RT Training Sessions (http://bestpractical.com/services/training.html)
 * Boston  March 5  6, 2012



-- 
Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston  March 5  6, 2012