Re: [rt-users] Mail notification MIME encoding problems (cont...)
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Jesse Vincent wrote: On Thu, Aug 17, 2006 at 11:13:37AM -0400, Jesse Vincent wrote: On Thu, Aug 17, 2006 at 05:20:01PM +0900, Alan Premselaar wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I posted to the list a couple of weeks back now I think about having problems with multi-byte characters in email subjects (specifically Japanese) Alan, What version of RT? (Found it buried after the logs. Probably better to include long logs last next time). It'd be great if you could sent us a message or two that exhibit the bug as gzipped RFC822 messages, so that we can add em to the test suite Jesse, Sorry about that. I'll try and get a few messages zipped up today. Should I email them to you directly? Alan -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.1 (Darwin) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFE6QIeE2gsBSKjZHQRAo5MAKC6SrAVR9GMNcYvz22dRkXlsC7newCbBpnk dA4fphje8pDKZ4jC4aQlz2U= =FZPd -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Mail notification MIME encoding problems (cont...)
I posted to the list a couple of weeks back now I think about having problems with multi-byte characters in email subjects (specifically Japanese) Alan, What version of RT? (Found it buried after the logs. Probably better to include long logs last next time). It'd be great if you could sent us a message or two that exhibit the bug as gzipped RFC822 messages, so that we can add em to the test suite Jesse, Sorry about that. No worries. I was reading too quickly. I'll try and get a few messages zipped up today. Should I email them to you directly? If you could cc rt-devel and bcc [EMAIL PROTECTED], that'd be great. Thanks! Alan -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.1 (Darwin) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFE6QIeE2gsBSKjZHQRAo5MAKC6SrAVR9GMNcYvz22dRkXlsC7newCbBpnk dA4fphje8pDKZ4jC4aQlz2U= =FZPd -END PGP SIGNATURE- -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Mail notification MIME encoding problems (cont...)
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I posted to the list a couple of weeks back now I think about having problems with multi-byte characters in email subjects (specifically Japanese) I've found a few problems. I think I've (at least temporarily) fixed one problem. the first problem was with the line folding of the Subject: header with a mix of single and multi-byte characters. Ultimately I installed Jcode from CPAN and added the following lines to the MIMEEncodeString subroutine in /opt/rt3/libs/RT/Actions/SendEmail.pm use Jcode; my $jcode = Jcode-new($str); my @chunks = $jcode-jfold($max,'\n'); and commented out the following lines: # my @chunks = unpack(a$max x int(length($str)/$max # + ((length($str) % $max) ? 1:0)), $str); now my mail subjects aren't getting trashed by line folding. (for what it's worth, if i just returned an unfolded encoded Subject: i didn'T have an problems, so it was obviously an issue where it was folding mid-2byte character in some cases) the second problem is a little more complicated and I haven't been able to determine exactly *why* it's happening. I've added debug statements in the code to track what's happening but it's still a little uncertain as to why it's happening. Here's the debug info (it's kind of long): [Thu Aug 17 08:07:09 2006] [warning]: Use of uninitialized value in substitution (s///) at /opt/rt3/lib/RT/Interface/Web.pm line 617. (/opt/rt3/lib/RT/Interface/Web.pm:617) [Thu Aug 17 08:07:09 2006] [debug]: About to think about scrips for transaction #5081 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165) [Thu Aug 17 08:07:09 2006] [debug]: About to prepare scrips for transaction #5081 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169) [Thu Aug 17 08:07:09 2006] [debug]: Found 4 scrips (/opt/rt3/lib/RT/Scrips_Overlay.pm:363) [Thu Aug 17 08:07:11 2006] [debug]: sub before: [Comment] testr用な結構 長い件名しなければtextならないのでこれは結構長い件名です。 (/opt/rt3/lib/RT/Action/SendEmail.pm:752) [Thu Aug 17 08:07:11 2006] [debug]: sub after : [Comment] testr用な結構 長い件名しなければtextならないのでこれは結構長い件名です。 (/opt/rt3/lib/RT/Action/SendEmail.pm:755) [Thu Aug 17 08:07:11 2006] [debug]: new subject: [sysrequest #371] [Comment] testr用な結構長い件名しなければtextならないのでこれは結構長い 件名です。 (/opt/rt3/lib/RT/Action/SendEmail.pm:758) [Thu Aug 17 08:07:11 2006] [debug]: SHAE: field = Subject, enc = utf-8 (/opt/rt3/lib/RT/Action/SendEmail.pm:863) [Thu Aug 17 08:07:11 2006] [debug]: SHAE: value = [sysrequest #371] [Comment] testr用な結構長い件名しなければtextならないのでこれは結構長い 件名です。 (/opt/rt3/lib/RT/Action/SendEmail.pm:870) [Thu Aug 17 08:07:11 2006] [debug]: value before utf encoding: [sysrequest #371] [Comment] testr用な結構長い件名しなければtextならない のでこれは結構長い件名です。 (/opt/rt3/lib/RT/Action/SendEmail.pm:916) [Thu Aug 17 08:07:11 2006] [debug]: value = [sysrequest #371] [Comment] testr?¨?§?¶???°text?§???§?¶??§?? (/opt/rt3/lib/RT/Action/SendEmail.pm:921) [Thu Aug 17 08:07:11 2006] [debug]: chunks = [sysrequest #371] [Comment] testr?¨?? ???§?¶??? °text? §??? §?¶??§?? (/opt/rt3/lib/RT/Action/SendEmail.pm:936) [Thu Aug 17 08:07:11 2006] [debug]: SHAE: after encoding value = =?UTF-8?B?W3N5c3JlcXVlc3QgIzM3MV0gW0NvbW1lbnRdIHRlc3Ryw6fClMKow6PCgcKq?= =?UTF-8?B?w6fCtcKQw6bCp8KLw6nClcK3w6PCgcKEw6TCu8K2w6XCkMKNw6PCgcKXw6M=?= =?UTF-8?B?woHCqsOjwoHCkcOjwoLCjMOjwoHCsHRleHTDo8KBwqrDo8KCwonDo8KBwqo=?= =?UTF-8?B?w6PCgcKEw6PCgcKuw6PCgcKnw6PCgcKTw6PCgsKMw6PCgcKvw6fCtcKQw6Y=?= =?UTF-8?B?wqfCi8OpwpXCt8OjwoHChMOkwrvCtsOlwpDCjcOjwoHCp8OjwoHCmcOjwoA=?= =?UTF-8?B?woI=?= (/opt/rt3/lib/RT/Action/SendEmail.pm:878) [Thu Aug 17 08:07:11 2006] [debug]: sub before: testr用な結構長い件名し なければtextならないのでこれは結構長い件名です。 (/opt/rt3/lib/RT/Action/SendEmail.pm:752) [Thu Aug 17 08:07:11 2006] [debug]: sub after : testr用な結構長い件名し なければtextならないのでこれは結構長い件名です。 (/opt/rt3/lib/RT/Action/SendEmail.pm:755) [Thu Aug 17 08:07:11 2006] [debug]: new subject: [sysrequest #371] testr 用な結構長い件名しなければtextならないのでこれは結構長い件名です。 (/opt/rt3/lib/RT/Action/SendEmail.pm:758) [Thu Aug 17 08:07:11 2006] [debug]: SHAE: field = Subject, enc = utf-8 (/opt/rt3/lib/RT/Action/SendEmail.pm:863) [Thu Aug 17 08:07:11 2006] [debug]: SHAE: value = [sysrequest #371] testr用な結構長い件名しなければtextならないのでこれは結構長い件名です。 (/opt/rt3/lib/RT/Action/SendEmail.pm:870) [Thu Aug 17 08:07:11 2006] [debug]: value before utf encoding: [sysrequest #371] testr用な結構長い件名しなければtextならないのでこれは 結構長い件名です。 (/opt/rt3/lib/RT/Action/SendEmail.pm:916) [Thu Aug 17 08:07:11 2006] [debug]: value = [sysrequest #371] testr用な 結構長い件名しなければtextならないのでこれは結構長い件名です。 (/opt/rt3/lib/RT/Action/SendEmail.pm:921) [Thu Aug 17 08:07:11 2006] [debug]: chunks = [sysrequest #371] testr用な 結構長い件名しなけ ればtextならないのでこれは結構長い件名です。 (/opt/rt3/lib/RT/Action/SendEmail.pm:936) [Thu Aug 17 08:07:11 2006] [debug]: SHAE: after encoding value = =?UTF-8?B?W3N5c3JlcXVlc3QgIzM3MV0gdGVzdHLnlKjjgarntZDmp4vplbfjgYTku7blkI3jgZfjgarjgZE=?=
Re: [rt-users] Mail notification MIME encoding problems (cont...)
On Thu, Aug 17, 2006 at 05:20:01PM +0900, Alan Premselaar wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I posted to the list a couple of weeks back now I think about having problems with multi-byte characters in email subjects (specifically Japanese) Alan, What version of RT? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Mail notification MIME encoding problems (cont...)
On Thu, Aug 17, 2006 at 11:13:37AM -0400, Jesse Vincent wrote: On Thu, Aug 17, 2006 at 05:20:01PM +0900, Alan Premselaar wrote: -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 I posted to the list a couple of weeks back now I think about having problems with multi-byte characters in email subjects (specifically Japanese) Alan, What version of RT? (Found it buried after the logs. Probably better to include long logs last next time). It'd be great if you could sent us a message or two that exhibit the bug as gzipped RFC822 messages, so that we can add em to the test suite -- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
