[rt-users] Merging 2 RT systems
I have 2 instances of RT running at my location. As of last week they are both running 4.0.5 (Postgres 8.4.11) and we would like to merge them into one system within the next quarter. Just to give you a little background on the systems: System A: Has been running for about 9 years and has approximately 30,000 tickets System B: Has been running for about 1.5 years and has approximately 4,000 tickets Also there are some specific custom fields which are heavily used. My main question is: What is the best method to merge the 2 systems. I have a couple of thoughts on what I can do to accomplish it and would like some advice. Method 1: Migrate System A into System B At the time of migration, delete all tickets in System A up to the current ticket number in System B. This way all references within the tickets would remain intact, the custom fields would function normally and after manipulating the sequence numbers to start at the next id. Method 2: Migrate System A into System B And add a field to the tickets table that could be searchable within RT to cross reference old ticket number to new ticket number. The more I say that the more I don't like the idea. It would definitely make for tedious upgrades in the future. Method 3: There may be a method someone else has used or a written procedure for accomplishing this that I do not know about. I am wide open for discussions, ideas, thoughts, etc. Any insight would be greatly appreciated.
Re: [rt-users] Merging 2 RT systems
Hi, If I remember correctly, we use RT-Extension-RT2toRT3 several years ago. Kevin programmed it. http://www.cpan.org/authors/id/F/FA/FALCONE/RT-Extension-RT2toRT3-1.26.readme Cheers, Björn Bashir Jahed wrote: Hi All, I have a request from business to merge 2 RT systems. One is RT 3.x and the other is RT 2.x Is this possible, if yes could anyone advise on best route to take? Thanks bashir jahed nha | enhance 5 protea road | claremont | 7708 po box 24 | newlands | 7725 telephone +27 (21) 657-2574 mobile +27 (83) 414-0453 facsimile +27 (21) 657-2575 e-mail | messenger bashir.ja...@nha.co.za mailto:bashir.ja...@nha.co.za this message is subject to the disclaimer at www.nha.co.za/disclaimer.asp http://www.nha.co.za/disclaimer.asp or disclai...@nha.co.za mailto:disclai...@nha.co.za?subject=request%20disclaimer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Merging 2 RT systems
Hi All, I have a request from business to merge 2 RT systems. One is RT 3.x and the other is RT 2.x Is this possible, if yes could anyone advise on best route to take? Thanks bashir jahed nha | enhance 5 protea road | claremont | 7708 po box 24 | newlands | 7725 telephone +27 (21) 657-2574 mobile +27 (83) 414-0453 facsimile +27 (21) 657-2575 e-mail | messenger bashir.ja...@nha.co.za mailto:bashir.ja...@nha.co.za this message is subject to the disclaimer at www.nha.co.za/disclaimer.asp http://www.nha.co.za/disclaimer.asp or disclai...@nha.co.za mailto:disclai...@nha.co.za?subject=request%20disclaimer ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
