Re: [rt-users] Modify without ModifyTicket?
Christopher, What rights have you given the role owner both globally and for that queue? CommentOnTicket allows modification ONLY to the comments part of a ticket, not the status or dates, etc. Do you have RightsMatrix? That will help a great deal in finding out who can do what and where and thru what rights. You could have inadvertently granted some rights thru fall-thru inclusion to rights for roles. Hope this helps. Kenn LBNL On 12/5/2007 11:06 PM, Christopher Short wrote: Hi, I have users who can modify tickets in a queue that I didn't expect. All those users are are assigned to just one group with these permissions on the queue: CommentOnTicket OwnTicket SeeQueue ShowTicket ShowTicketComments The only other thing that applies to them is the Everybody group with ReplyTicket. Privileged has no added rights. Is ModifyTicket implied by OwnTicket? I've seen comments that imply that it isn't. Christopher (RT 3.6.1) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Modify without ModifyTicket?
http://search.cpan.org/~htchapman/RTx-RightsMatrix-0.03.00/lib/RTx/RightsMatrix.pm This RT extension can help you understand how users end up with rights. On 12/6/07, Christopher Short [EMAIL PROTECTED] wrote: Hi, I have users who can modify tickets in a queue that I didn't expect. All those users are are assigned to just one group with these permissions on the queue: CommentOnTicket OwnTicket SeeQueue ShowTicket ShowTicketComments The only other thing that applies to them is the Everybody group with ReplyTicket. Privileged has no added rights. Is ModifyTicket implied by OwnTicket? I've seen comments that imply that it isn't. Christopher (RT 3.6.1) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Modify without ModifyTicket?
Thanks Kenneth, I hadn't heard of RTx::RightsMatrix before, I'll give it a go. However, I don't have any (additional) rights for owners on that group or globally. In our system all Privileged users have ReplyTicket, everything else is on a Group basis. Hmmm maybe I added custom fields with global privileged modify access. Aha! (But the original problem was the worked field which seems like a loophole in RT, people with Comment rights can edit several fields on the Comment screen, including Worked) cheers, Christopher -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Friday, December 07, 2007 4:52 AM To: Christopher Short Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Modify without ModifyTicket? Christopher, What rights have you given the role owner both globally and for that queue? CommentOnTicket allows modification ONLY to the comments part of a ticket, not the status or dates, etc. Do you have RightsMatrix? That will help a great deal in finding out who can do what and where and thru what rights. You could have inadvertently granted some rights thru fall-thru inclusion to rights for roles. Hope this helps. Kenn LBNL On 12/5/2007 11:06 PM, Christopher Short wrote: Hi, I have users who can modify tickets in a queue that I didn't expect. All those users are are assigned to just one group with these permissions on the queue: CommentOnTicket OwnTicket SeeQueue ShowTicket ShowTicketComments The only other thing that applies to them is the Everybody group with ReplyTicket. Privileged has no added rights. Is ModifyTicket implied by OwnTicket? I've seen comments that imply that it isn't. Christopher (RT 3.6.1) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Modify without ModifyTicket?
Hi, I have users who can modify tickets in a queue that I didn't expect. All those users are are assigned to just one group with these permissions on the queue: CommentOnTicket OwnTicket SeeQueue ShowTicket ShowTicketComments The only other thing that applies to them is the Everybody group with ReplyTicket. Privileged has no added rights. Is ModifyTicket implied by OwnTicket? I've seen comments that imply that it isn't. Christopher (RT 3.6.1) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
