Re: [rt-users] New ticket layout change
I suspect the JavaScript answer is probably the cleanest and most flexible way.
In our environment, I have a number of departments that have all asked for
their own (small) customizations for the SelfService Create Ticket page.
First I copied the CreateTicketInQueue.html page into local/html/SelfService.
Then I made a simple change to it: An 'if' statement that checks for the
presence of an HTML file in the same SelfService directory, matching the queue
name.
If that HTML file is found, it will load that HTML file instead of the default
'Create.html' file.
For example, If I have a queue named "Helpdesk" and a
local/html/SelfService/Helpdesk.html file is found, RT loads that one.
--- CreateTicketInQueue.html.orig 2015-06-19 22:46:35.970131253 -0400
+++ CreateTicketInQueue.html2015-05-15 12:33:16.802273062 -0400
@@ -2,7 +2,7 @@
%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2014 Best Practical Solutions, LLC
%#
%#
%# (Except where explicitly superseded by other copyright notices)
@@ -47,16 +47,21 @@
%# END BPS TAGGED BLOCK }}}
<& Elements/Header, Title => loc("Create a ticket") &>
-<&|/l&>Select a queue for your new ticket
+<&|/l&>Please select a queue (department) for your new ticket
-
+
% while (my $queue = $queues->Next) {
% next unless $queue->CurrentUserHasRight('CreateTicket');
-<%$queue->Name%>
-<%$queue->Description%>
+% my $QueueName = $queue->Name;
+% if (-e "/opt/rt4/local/html/SelfService/$QueueName.html") {
+<%$queue->Name%>
+% } else {
+<%$queue->Name%>
% }
-
+<%$queue->Description%>
+% }
+
<%init>
my $queues = RT::Queues->new($session{'CurrentUser'});
$queues->UnLimit;
Then within each of the queue name HTML files I customize which fields are
available (Sometimes), change how they appear on the page, add 'help' text for
some fields, etc.
- Brent
-Original Message-
From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of
Matt Zagrabelny
Sent: Friday, September 18, 2015 10:59 AM
To: Kobus Bensch
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] New ticket layout change
On Fri, Sep 18, 2015 at 5:27 AM, Kobus Bensch
wrote:
> Hi
>
> I am in the process of creating an electronic change request system in RT.
> At the moment the layout is as follows:
>
> --
> ---
> | Create new ticket | Basics
> | Requestor | Queue
> | CC | Status
> | Admin CC | Owner
> | Subject |---
> | Describe Issue |Assets
> | |---
> | |Custom Fields
> | |CF1
> | |cf2
> | |cf3
> | |cf4
> | |cfr5
> | |cf6
> | |cf7
> | |etc
> --
> ---
> How do I move the Custom field section to the left and across the
> whole page for this one queue if possible?
JavaScript.
I've not rearranged the page with JS, but I'd imagine it could be done. Good
luck.
> How do I change the filed sizes for CF's on a per field basis?
JavaScript.
I have done quite a bit of work with CFs via JS and there is some overhead to
pay to get initially setup due to the JS needing to use the 'id' of the
element. I'd be happy to write up what I've done, but let me know if you're
serious about the undertaking - it'll probably take 10 or 20 minutes to write
it up.
Cheers,
-m
Re: [rt-users] New ticket layout change
On Fri, Sep 18, 2015 at 5:27 AM, Kobus Bensch wrote: > Hi > > I am in the process of creating an electronic change request system in RT. > At the moment the layout is as follows: > > - > | Create new ticket | Basics > | Requestor | Queue > | CC | Status > | Admin CC | Owner > | Subject |--- > | Describe Issue |Assets > | |--- > | |Custom Fields > | |CF1 > | |cf2 > | |cf3 > | |cf4 > | |cfr5 > | |cf6 > | |cf7 > | |etc > - > How do I move the Custom field section to the left and across the whole page > for this one queue if possible? JavaScript. I've not rearranged the page with JS, but I'd imagine it could be done. Good luck. > How do I change the filed sizes for CF's on a per field basis? JavaScript. I have done quite a bit of work with CFs via JS and there is some overhead to pay to get initially setup due to the JS needing to use the 'id' of the element. I'd be happy to write up what I've done, but let me know if you're serious about the undertaking - it'll probably take 10 or 20 minutes to write it up. Cheers, -m
[rt-users] New ticket layout change
Hi I am in the process of creating an electronic change request system in RT. At the moment the layout is as follows: - | Create new ticket | Basics | Requestor | Queue | CC | Status | Admin CC | Owner | Subject |--- | Describe Issue |Assets | |--- | |Custom Fields | |CF1 | |cf2 | |cf3 | |cf4 | |cfr5 | |cf6 | |cf7 | |etc - How do I move the Custom field section to the left and across the whole page for this one queue if possible? How do I change the filed sizes for CF's on a per field basis? Thanks in advance. Kobus P.S. I have searched for the 2 queries. On the first found no answers. The second there are multiple answers, but I could not get any of them to work on a per field basis. Maybe just missing something. -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
[rt-users] New ticket layout change
Hi I am in the process of creating an electronic change request system in RT. At the moment the layout is as follows: - | Create new ticket | Basics | Requestor | Queue | CC | Status | Admin CC | Owner | Subject |--- | Describe Issue |Assets | |--- | |Custom Fields | |CF1 | |cf2 | |cf3 | |cf4 | |cfr5 | |cf6 | |cf7 | |etc - How do I move the Custom field section to the left and across the whole page for this one queue if possible? How do I change the filed sizes for CF's on a per field basis? Thanks in advance. Kobus P.S. I have searched for the 2 queries. On the first found no answers. The second there are multiple answers, but I could not get any of them to work on a per field basis. Maybe just missing something. -- Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
