I think I have a little more info to go on with this problem.
I found this in httpd/access_log
127.0.0.1 - - [18/Dec/2007:11:26:13 -0800] POST
/REST/1.0/NoAuth/mail-gateway HTTP/1.1 200 3168 - libwww-perl/5.808
I plugged the url path into my rt server via browser and got back:
RT/3.6.5 401 Credentials required
Did a little searching on Google and found this listserv archine:
http://perl.apache.org/mail/modperl/200711
It talks about some changes in Auth.Type.
I'm not an apache expert or perl expert, so I'm not sure how to interpet
this. I'm thinking that I might need to regress from Apache 2.2 back to
1.3? What do most people run recent RT installations on?
Mike Gracy wrote:
I get the same output in /var/log/maillog if I email the queue.
I'm thinking this might be a misconfiguration with the web server. Is
rt-mailgate calling something via the httpd service to input the ticket?
[EMAIL PROTECTED] bin]# ./rt-mailgate --action correspond --queue General --url
http://rt.mypointscorp.com
From:[EMAIL PROTECTED]
Subject:This is a test
This is a test
.
RT server error.
The RT server which handled your email did not behave as expected. It
said:
%# BEGIN BPS TAGGED BLOCK {{{
%#
%# COPYRIGHT:
%#
%# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC
%# [EMAIL PROTECTED]
%#
%# (Except where explicitly superseded by other copyright notices)
%#
%#
%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
%# http://www.gnu.org/copyleft/gpl.html.
%#
%#
%# CONTRIBUTION SUBMISSION POLICY:
%#
%# (The following paragraph is not intended to limit the rights granted
%# to you to modify and distribute this software under the terms of
%# the GNU General Public License and is only of importance to you if
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%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
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%#
%# END BPS TAGGED BLOCK }}}
%flags
inherit = undef # inhibit UTF8 conversion done in /autohandler
/%flags
%ARGS
$queue = 1
$action = correspond
$ticket = undef
/%ARGS
%init
$m-comp('/Elements/Callback', _CallbackName = 'Pre', %ARGS);
use RT::Interface::Email ();# It's an exporter, but we don't care
$r-content_type('text/plain; charset=utf-8');
$m-error_format('text');
my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway( \%ARGS );
if ( $status == 1 ) {
$m-out('ok');
if ( $Ticket-Id ) {
$m-out( 'Ticket: ' . ($Ticket-Id || '') );
$m-out( 'Queue: ' . ($Ticket-QueueObj-Name || '') );
$m-out( 'Owner: ' . ($Ticket-OwnerObj-Name || '') );
$m-out( 'Status: ' . ($Ticket-Status || '') );
$m-out( 'Subject: ' . ($Ticket-Subject|| '') );
$m-out(
'Requestor: ' . ($Ticket-Requestors-MemberEmailAddressesAsString
|| '') );
}
}
else {
$RT::Logger-error( Could not record email: . $error );
if ( $status == -75 ) {
$m-out( temporary failure - . $error );
}
else {
$m-out( 'not ok - ' . $error );
}
}
$m-abort();
/%init
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