Re: [rt-users] OnCreateAutoReplyException
Hi, I've fixed the problem myself. Please disregard this mail. Allan On Fri, Nov 7, 2008 at 1:40 PM, Allan Eising [EMAIL PROTECTED] wrote: Hi there, I am setting up my first RT system, and I ran into the scrip http://wiki.bestpractical.com/view/OnCreateAutoReplyException . The script looked like what I was looking for, so I've implemented it as per the instructions on the wiki. It does not work however. Emails in the @exceptionList array still receive the auto reply. I've tried to add the scrip both as a global one and to the queue, both with the same result. Can anyone provide me with assistance to debugging this? -- Best regards Allan Eising ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] OnCreateAutoReplyException
Sure. My problem was that I didn't know that another scrip is taking care of the auto replies. So I identified the script using the syslog logging - it's quite simple to see, as it it writes the name of the scrip and then informs you that it sent out an email. Next I edited the scrip, and changed the condition to User Defined. FinalIy I pasted the scrip from the wiki in the Custom Condition box. Allan On Fri, Nov 7, 2008 at 2:13 PM, Mike Peachey [EMAIL PROTECTED] wrote: Allan Eising wrote: Hi, I've fixed the problem myself. Please disregard this mail. Could you tell us what the problem/fix was for the benefit of others who may want to use this scrip? -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] OnCreateAutoReplyException
Hi there, I am setting up my first RT system, and I ran into the scrip http://wiki.bestpractical.com/view/OnCreateAutoReplyException . The script looked like what I was looking for, so I've implemented it as per the instructions on the wiki. It does not work however. Emails in the @exceptionList array still receive the auto reply. I've tried to add the scrip both as a global one and to the queue, both with the same result. Can anyone provide me with assistance to debugging this? -- Best regards Allan Eising ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] OnCreateAutoReplyException
Allan Eising wrote: Hi, I've fixed the problem myself. Please disregard this mail. Could you tell us what the problem/fix was for the benefit of others who may want to use this scrip? -- Kind Regards, __ Mike Peachey, IT Tel: +44 114 281 2655 Fax: +44 114 281 2951 Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK Comp Reg No: 3191371 - Registered In England http://www.jennic.com __ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
