Solved!
OK, I solved my issue(s). Edit RT_SiteConfig.pm file and change the
Set($LdapExternalInfo, 1);
from a 1 to a 0 (zero), hence, LDAP will not retrieve (externally) any
information for any of the field. Additionally, this solve my problem of
creating new ticket and populating the Requestors, Cc, Admin Cc field.
--- mailing list [EMAIL PROTECTED] wrote:
RT 3.6.3 running on Solaris 10.
How can I get RT to populate all the fields in the User-Preferences
(Identity)
portion via LDAP? or can I setup LDAP to ignore all other fields except for
username/password and fill out the User Preferences manually? I've been to
http://wiki.bestpractical.com/view/LDAP and irc.perl.org and join #rt but no
resolution yet. Thank you.
Below is from /var/adm/messages, not certain if anything in there helps.
Jul 24 11:50:36 net-3 RT: Trying LDAP authentication\n
Jul 24 11:50:36 net-3 RT: RT::User::IsLDAPPassword Found LDAP DN:
uid=mike,ou=people,dc=domain,dc=edu\n
Jul 24 11:50:36 net-3 RT: RT::User::IsLDAPPassword AUTH OK: mike
(uid=mike,ou=people,dc=domain,dc=edu) (/opt/rt3/lib/RT/User_Local.pm:227)\n
Jul 24 11:50:36 net-3 RT: RT::User::IsPassword auth method IsLDAPPassword
SUCCEEDED\n
Jul 24 11:50:36 net-3 RT: Successful login for mike from 192.168.1.5
(/opt/rt3/share/html/autohandler:256)\n
Jul 24 11:50:37 net-3 RT: RT::Date used date::parse to make 1970-01-01
21600\n
Jul 24 11:51:29 net-3 RT: RT::User::CanonicalizeEmailAddress : called with
[EMAIL PROTECTED] by RT::User /opt/rt3/lib/RT/User_Overlay.pm 561\n
Jul 24 11:51:29 net-3 RT: RT::User::LookupExternalUserInfo called with baseDN
ou=People,dc=domain,dc=edu and filter [EMAIL PROTECTED] by RT::User
/opt/rt3/lib/RT/User_Local.pm 337\n
Jul 24 11:51:29 net-3 RT: RT::User::LookupExternalUserInfo :
ou=People,dc=domain,dc=edu [EMAIL PROTECTED] = EmailAddress: , Name: ,
RealName: (/opt/rt3/lib/RT/User_Local.pm:568)\n
Jul 24 11:51:29 net-3 RT: RT::User::LookupExternalUserInfo called with baseDN
ou=People,dc=domain,dc=edu and filter [EMAIL PROTECTED]
by
RT::User /opt/rt3/lib/RT/User_Local.pm 337\n
Regards,
Mike
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