[rt-users] Problem with replying to tickets

2010-05-13 Thread Hossein Rafighi 

Hi all,

I am not sure if this is a feature of 3.8.7 or something that I've done! 
It seems when one replies to a ticket using the RT's web interface 
previous correspondence or the original message is not inline and is not 
displayed over or bellow the reply. I used to see previous messages when 
replying to tickets before the upgrade.


Does anyone know what might be the problem?

Cheers,
Hossein

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Re: [rt-users] Problem with replying to tickets

2010-05-13 Thread Jerrad Pierce 
Did you click the correct link? Links on the top right of the page
do not quote, those next to a message do.

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Re: [rt-users] Problem with replying to tickets

2010-05-13 Thread Hossein Rafighi 

Okay thanks. Has this always been the case?

Hossein

Jerrad Pierce wrote:

Did you click the correct link? Links on the top right of the page
do not quote, those next to a message do.

  


--
 _  _   _  _   _  _   _   Hossein Rafighi
|_   _||  _  \ |_   _|| | | || \_/ ||  __|TRIUMF, 4004 Wesbrook Mall
  | |  | |_|  )  | |  | | | || || |__ Vancouver BC, Canada, V6T 2A3
  | |  |  _  /   | |  | \_/ || \_/ ||  __|Voice: (604) 222-1047
  | |  | | \ \  _| |_ | || | | || |   Fax:   (604) 222-1074
  |_|  |_|  \_\|_| \___/ |_| |_||_|   Website: http://www.triumf.ca


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Problem with replying to tickets

2010-05-13 Thread Jerrad Pierce 
 Did you click the correct link? Links on the top right of the page
 do not quote, those next to a message do.
As long as I can remember. It's actually a very useful distinction.
It allows one to quote only the relevant bits, or nothing at all.
Quoting is IMHO antithetical to RT's full history keeping system,
but some people are lost if not presented with a (partial)
transcript along with the the few sentences of new information ;-)

-- 
Cambridge Energy Alliance: Save money. Save the planet.

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