Re: [rt-users] Problems with Fetchmail/RT Mailgate
I actually did get it working last night after reinstalling postfix and fetchmail! Rob MacGregor wrote: On Wed, Sep 28, 2011 at 20:49, josh.cole josh.c...@fresno.edu wrote: I tried adding auth ntlm to the config as well. It doesn't seem to have helped me much. Can you provide the output of the following commands (as covered in Fetchmail's FAQ - http://fetchmail.berlios.de/fetchmail-FAQ.html#G3): env LC_ALL=C fetchmail -V env LC_ALL=C fetchmail --nodetach -vvv --nosyslog Note that is 3 'v' characters, there are no 'w' characters there. -- Please keep list traffic on the list. Rob MacGregor Whoever fights monsters should see to it that in the process he doesn't become a monster. Friedrich Nietzsche RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 -- View this message in context: http://old.nabble.com/Re%3A-Problems-with-Fetchmail-RT-Mailgate-tp32557593p32569792.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with Fetchmail/RT Mailgate
Is there a command that can be entered into the fetchmail config that can assign an owner when placing ticket's into specific queue's? josh.cole wrote: I actually did get it working last night after reinstalling postfix and fetchmail! Rob MacGregor wrote: On Wed, Sep 28, 2011 at 20:49, josh.cole josh.c...@fresno.edu wrote: I tried adding auth ntlm to the config as well. It doesn't seem to have helped me much. Can you provide the output of the following commands (as covered in Fetchmail's FAQ - http://fetchmail.berlios.de/fetchmail-FAQ.html#G3): env LC_ALL=C fetchmail -V env LC_ALL=C fetchmail --nodetach -vvv --nosyslog Note that is 3 'v' characters, there are no 'w' characters there. -- Please keep list traffic on the list. Rob MacGregor Whoever fights monsters should see to it that in the process he doesn't become a monster. Friedrich Nietzsche RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 -- View this message in context: http://old.nabble.com/Re%3A-Problems-with-Fetchmail-RT-Mailgate-tp32557593p32570133.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with Fetchmail/RT Mailgate
On 09/30/2011 9:31 AM, josh.cole wrote: Is there a command that can be entered into the fetchmail config that can assign an owner when placing ticket's into specific queue's? josh.cole wrote: I actually did get it working last night after reinstalling postfix and fetchmail! Rob MacGregor wrote: On Wed, Sep 28, 2011 at 20:49, josh.colejosh.c...@fresno.edu wrote: I tried adding auth ntlm to the config as well. It doesn't seem to have helped me much. Can you provide the output of the following commands (as covered in Fetchmail's FAQ - http://fetchmail.berlios.de/fetchmail-FAQ.html#G3): env LC_ALL=C fetchmail -V env LC_ALL=C fetchmail --nodetach -vvv --nosyslog Note that is 3 'v' characters, there are no 'w' characters there. -- Please keep list traffic on the list. Rob MacGregor Whoever fights monsters should see to it that in the process he doesn't become a monster. Friedrich Nietzsche RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 Not as far as I know. You might look into the CommandByMail extension for something like that. RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with Fetchmail/RT Mailgate
I tried adding auth ntlm to the config as well. It doesn't seem to have helped me much. josh.cole wrote: To simplify, I enabled pop on another one of our exchange servers. I changed the login method on it so that it is not secure. I configured the pop account on my machine and was able to authenticate from my email client. I am receiving the same error with fetchmail which is really frustrating. New fetchmail config: set daemon 60 set invisible set no bouncemail set no syslog set logfile /var/log/fetchmail.log poll exchange3 protocol pop3 username user password password mda /usr/bin/rt-mailgate --queue general --action correspond --url http://localhost/rt/; no keep Error: etchmail: Error exchanging credentials fetchmail: Authorization failure on user@exchange3.mydomain.local fetchmail: Query status=3 (AUTHFAIL) fetchmail: sleeping at Tue 27 Sep 2011 02:47:23 PM PDT for 60 seconds Rainer Duffner wrote: Am Fri, 23 Sep 2011 00:32:52 -0700 (PDT) schrieb josh.cole josh.c...@fresno.edu: I add an account on our 2007 Exchange server to receive e-mails for RT. I configured fetchmail for the exchange pop account but it fails to authenticate. I've tested the credentials and connection settings by setting up the pop account in Outlook. It works without fail. The exchange server does require a secure login method. If I wanted to have the e-mails delivered directly to the RT server can I create the accounts in Postfix on the RT server so that I can use to get tickets via email into the queue's? Can someone show me what the fetchmail config should look like in that scenario? fetchmail: Query status=3 (AUTHFAIL) The logs are also telling me that there was an error exchanging credentials. Try verbose mode. IIRC, fetchmail is picky about the certificate. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 -- View this message in context: http://old.nabble.com/Problems-with-Fetchmail-RT-Mailgate-tp32503857p32549908.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with Fetchmail/RT Mailgate
On Wed, Sep 28, 2011 at 20:49, josh.cole josh.c...@fresno.edu wrote: I tried adding auth ntlm to the config as well. It doesn't seem to have helped me much. Can you provide the output of the following commands (as covered in Fetchmail's FAQ - http://fetchmail.berlios.de/fetchmail-FAQ.html#G3): env LC_ALL=C fetchmail -V env LC_ALL=C fetchmail --nodetach -vvv --nosyslog Note that is 3 'v' characters, there are no 'w' characters there. -- Please keep list traffic on the list. Rob MacGregor Whoever fights monsters should see to it that in the process he doesn't become a monster. Friedrich Nietzsche RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with Fetchmail/RT Mailgate
To simplify, I enabled pop on another one of our exchange servers. I changed the login method on it so that it is not secure. I configured the pop account on my machine and was able to authenticate from my email client. I am receiving the same error with fetchmail which is really frustrating. New fetchmail config: set daemon 60 set invisible set no bouncemail set no syslog set logfile /var/log/fetchmail.log poll exchange3 protocol pop3 username user password password mda /usr/bin/rt-mailgate --queue general --action correspond --url http://localhost/rt/; no keep Rainer Duffner wrote: Am Fri, 23 Sep 2011 00:32:52 -0700 (PDT) schrieb josh.cole josh.c...@fresno.edu: I add an account on our 2007 Exchange server to receive e-mails for RT. I configured fetchmail for the exchange pop account but it fails to authenticate. I've tested the credentials and connection settings by setting up the pop account in Outlook. It works without fail. The exchange server does require a secure login method. If I wanted to have the e-mails delivered directly to the RT server can I create the accounts in Postfix on the RT server so that I can use to get tickets via email into the queue's? Can someone show me what the fetchmail config should look like in that scenario? fetchmail: Query status=3 (AUTHFAIL) The logs are also telling me that there was an error exchanging credentials. Try verbose mode. IIRC, fetchmail is picky about the certificate. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 -- View this message in context: http://old.nabble.com/Problems-with-Fetchmail-RT-Mailgate-tp32503857p32544661.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Problems with Fetchmail/RT Mailgate
I add an account on our 2007 Exchange server to receive e-mails for RT. I configured fetchmail for the exchange pop account but it fails to authenticate. I've tested the credentials and connection settings by setting up the pop account in Outlook. It works without fail. The exchange server does require a secure login method. If I wanted to have the e-mails delivered directly to the RT server can I create the accounts in Postfix on the RT server so that I can use to get tickets via email into the queue's? Can someone show me what the fetchmail config should look like in that scenario? fetchmail: Query status=3 (AUTHFAIL) The logs are also telling me that there was an error exchanging credentials. -- View this message in context: http://old.nabble.com/Problems-with-Fetchmail-RT-Mailgate-tp32503857p32503857.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with Fetchmail/RT Mailgate
On 09/23/2011 12:32 AM, josh.cole wrote: I add an account on our 2007 Exchange server to receive e-mails for RT. I configured fetchmail for the exchange pop account but it fails to authenticate. I've tested the credentials and connection settings by setting up the pop account in Outlook. It works without fail. The exchange server does require a secure login method. If I wanted to have the e-mails delivered directly to the RT server can I create the accounts in Postfix on the RT server so that I can use to get tickets via email into the queue's? Can someone show me what the fetchmail config should look like in that scenario? fetchmail: Query status=3 (AUTHFAIL) The logs are also telling me that there was an error exchanging credentials. |poll Server proto pop3 user user pass password to localuser here ssl The jist of how mine is set. -Matt | RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Problems with Fetchmail/RT Mailgate
Am Fri, 23 Sep 2011 00:32:52 -0700 (PDT) schrieb josh.cole josh.c...@fresno.edu: I add an account on our 2007 Exchange server to receive e-mails for RT. I configured fetchmail for the exchange pop account but it fails to authenticate. I've tested the credentials and connection settings by setting up the pop account in Outlook. It works without fail. The exchange server does require a secure login method. If I wanted to have the e-mails delivered directly to the RT server can I create the accounts in Postfix on the RT server so that I can use to get tickets via email into the queue's? Can someone show me what the fetchmail config should look like in that scenario? fetchmail: Query status=3 (AUTHFAIL) The logs are also telling me that there was an error exchanging credentials. Try verbose mode. IIRC, fetchmail is picky about the certificate. RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
[rt-users] Problems configuring fetchmail/rt-mailgate
Hi, RT was set up at my workplace, but not really used. I am trying to re-configure it for use now. I'm not familiar with RT. Basically, I'm just trying to set up an email address, to which emails can be sent, and for those emails to show up in RT as tickets. I've set up a new email address in Gmail for this, and have a Support queue in RT. I updated fetchmailrc on the RT machine with the relevant information. However, when I send emails to the Gmail address, nothing appears in RT. If I understand correctly, the theory is that the fetchmail daemon uses IMAP to retrieve the emails from Gmail and passes these to rt-mailgate to pass on to RT. Something is not working, and I'm not sure if it's fetchmail or rt-mailgate (or something else). This is a snippet from fetchmailrc: poll imap.gmail.com with protocol IMAP user jsm...@gmail.com password pass1 nofetchall nokeep ssl sslfingerprint 09:0E:5C:1A:DB:0F:5C:81:C0:20:B7:67:C1:CC:DB:B5 mda /opt/rt3/bin/rt-mailgate --url http://rt.4pm.ie:90/ --queue 'Support' --action correspond (That's not the actual email address and password - I've just changed them here for this post.) I presume fetchmail is being started automatically when the machine starts. When I access the Gmail account, the test emails I have sent to it are still unread in the inbox. If I navigate to /opt/rt3/bin, rt-mailgate is indeed in the directory, but when I try to run rt-mailgate directly (even just to get a usage message or something), I get: The program 'rt-mailgate' is currently not installed. You can install it by typing: sudo apt-get install rt3.6-clients However, when RT was initially set up here, I know rt-mailgate and the email-to-ticket system was working. Is there something obvious I'm overlooking? Thanks in advance. -- View this message in context: http://old.nabble.com/Problems-configuring-fetchmail-rt-mailgate-tp26388117p26388117.html Sent from the Request Tracker - User mailing list archive at Nabble.com. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
