Re: [rt-users] Public Interface
Jesse Vincent wrote:
On May 14, 2007, at 11:20 AM, Stefan Hornburg wrote:
I recently start to use RT for tracking bugs and issues in projects
for my customers. Now I would like to extend this to open source
software,
where everyone should be able to view and comment on tickets.
Questions:
1. How can I setup a guest account for unauthorized users like on
rt.cpan.org ?
Have a look at these distributions in the RT svn repository.
RT-BugTracker/
RT-BugTracker-Public/
The latter one bugs out on RT 3.6.1 (Debian packages from etch) with:
System error
error: Error during compilation of
/usr/share/request-tracker3.6/html/Callbacks/BugTracker-Public/autohandler/Default:
Variable $session is not imported at
/usr/share/request-tracker3.6/html/Callbacks/BugTracker-Public/autohandler/Default line 3.
Global symbol $session requires explicit package name at
/usr/share/request-tracker3.6/html/Callbacks/BugTracker-Public/autohandler/Default line 3.
context:
1: %init
2: if ( $session{'CurrentUser'}-Name eq $RT::WebPublicUser
3: or defined $session{'BitcardUser'} or defined
$session-{'CurrentUser'}-{'OpenID'} )
4: {
5: # This is a public user, we only want them going to /Public/
6: #
7: # The following logic is very similar to the priv/unpriv logic
...
code stack: /usr/share/perl5/HTML/Mason/Interp.pm:445
/usr/share/perl5/HTML/Mason/Request.pm:1087
/usr/share/perl5/HTML/Mason/Request.pm:1020
/usr/share/perl5/HTML/Mason/Request.pm:1198
/usr/share/request-tracker3.6/html/Elements/Callback:83
/usr/share/request-tracker3.6/html/autohandler:255
raw error
Any advice ?
Thanks
Racke
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[rt-users] Public Interface
I recently start to use RT for tracking bugs and issues in projects for my customers. Now I would like to extend this to open source software, where everyone should be able to view and comment on tickets. Questions: 1. How can I setup a guest account for unauthorized users like on rt.cpan.org ? 2. How can I instruct RT to add a comment to ticket #12345 from an email to [EMAIL PROTECTED] with arbritrary subject ? Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Public Interface
On May 14, 2007, at 11:20 AM, Stefan Hornburg wrote: I recently start to use RT for tracking bugs and issues in projects for my customers. Now I would like to extend this to open source software, where everyone should be able to view and comment on tickets. Questions: 1. How can I setup a guest account for unauthorized users like on rt.cpan.org ? Have a look at these distributions in the RT svn repository. RT-BugTracker/ RT-BugTracker-Public/ 2. How can I instruct RT to add a comment to ticket #12345 from an email to [EMAIL PROTECTED] with arbritrary subject ? have a look at rt-mailgate --help Look for the --extension flag Regards Racke -- LinuXia Systems = http://www.linuxia.de/ Expert Interchange Consulting and System Administration ICDEVGROUP = http://www.icdevgroup.org/ Interchange Development Team ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com PGP.sig Description: This is a digitally signed message part ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
