I tried searching around the list for an answer, but wasn't able to find a solution. Currently I'm running metrics for "touched a ticket" in a specific time period, for example the query might look something like
UpdatedBy = '<user>' AND Updated > '2016-11-27' Unfortunately this runs into an edge case where if the user has -ever- updated the ticket, it will still return it, even if they haven't actually touched it in months. (If I'm wrong on this, please let me know. That is my understanding of what the results will be). What I need is a way to pull all tickets updated by a user, within that time period. So in the above example, it would only return tickets that <user> updated after 11-27-2016. Is there a way to generate this information? As currently it means my metrics aren't 100% accurate, and while they're good enough for trends I would really prefer if they were accurate. Thanks!
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