Re: [rt-users] RSS feed customization

2013-07-23 Thread Kevin Falcone 
On Mon, Jul 22, 2013 at 06:14:43PM -0700, S P wrote:
 Is there a way to include the queue name in the RSS feed of a saved
 search (or add it to the title or subject)? The directions at
 http://requesttracker.wikia.com/wiki/RssFeed reference adding
 strings to the dc hash, but the Results.rdf file distributed with
 4.0.8 doesn't contain a dc hash section (and doesn't contain much,
 in contrast to the Results.rdf file in 3.x)

There is no configuration of that code, just local overlays.

As you say, in 4.0 that file is very short:
 /Search/Elements/ResultsRSSView, %ARGS 

That loads and runs the specified mason component (since the same code
is used from 2 different places).  If you're going to be making
changes to RT, it's worth reviewing documentation on how Mason works.

http://www.masonbook.com/

-kevin


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[rt-users] RSS feed customization

2013-07-22 Thread S P 

Hi,
Is there a way to include the queue name in the RSS feed of a saved 
search (or add it to the title or subject)? The directions at 
http://requesttracker.wikia.com/wiki/RssFeed reference adding strings to 
the dc hash, but the Results.rdf file distributed with 4.0.8 doesn't 
contain a dc hash section (and doesn't contain much, in contrast to the 
Results.rdf file in 3.x)


Thanks!

Sean

[rt-users] RSS feed doesn't work in Outlook/Thunderbird

2012-02-14 Thread john s. 

Hello everybody 

Ubuntu 10.04 Server LTS
RT 3.8.9 


We would like to use RSS feeds notifications over ths ms outlook client ...
but sth. doesn't work

Here is the RSS link: 

https://xxx.xxx.xxx/NoAuth/rss/user/74b8b94a96c1cb23/?Order=DESCOrderBy=CreatedQuery=%20Owner%20%3D%20%27Nobody%27%20AND%20(%20Status%20%3D%20%27new%27%20OR%20Status%20%3D%20%27open%27)

I tried some rss reader:

MS outlook2003: fail ( comes an error that the url is not valid and cannot
be found) 
Thunderbird: fail  ( comes an error that the url cannot be found plz. try
again)
NFReader: success 

All other RSS-Feeds from the internet are working together with thunderbird
and outlook.

the RT.Log doesn't show any errors of it an the same with the Apache Log  

Here is my RTSiteConfig:



#Set( $rtname, 'example.com');
#Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
#Set(@Plugins,'RT::Extension::JSGantt');
1;


###
#Standard Settings and Config##
###


Set(%GnuPG, Enable = 0 );


# $user_passwd_min defines the minimum length for user passwords. Setting
# it to 0 disables this check

# $Timezone is used to convert times entered by users into GMT and back
again
# It should be set to a timezone recognized by your local unix box.
#TIMEZONE . takes the timezone from linux installation.
my $zone = CEST;
$zone='/bin/cat /etc/timezone'
if -f /etc/timezone;
chomp $zone;
Set($Timezone, $zone);
#Set($WebPath , '/rt');
#Set($WebBaseURL , http://rt.example.com;);
Set($WebDomain, xxx.xxx.local);
Set($WebPort, 443);
Set($LogToFileNamed , rt.log);
Set($LogToFile,   'debug');
Set($RTAddressRegexp ,
'^help(-comment)?\@(help|admin)\.(example\.org|ourother\.domain\.com)$');
###
#
#Data Base Config
#
# }}}

# {{{ Database Configuration

# Database driver beeing used. Case matters
# Valid types are mysql, Oracle and Pg

Set($DatabaseType , 'mysql');

# The domain name of your database server
# If you're running mysql and it's on localhost,
# leave it blank for enhanced performance
Set($DatabaseHost   , 'localhost');
Set($DatabaseRTHost , 'localhost');

# The port that your database server is running on.  Ignored unless it's
# a positive integer. It's usually safe to leave this blank
Set($DatabasePort , );

#The name of the database user (inside the database)
Set($DatabaseUser , 'rt_user');

# Password the DatabaseUser should use to access the database
Set($DatabasePassword , '');
#Loading Plugins
#
Set(@Plugins,(qw(RT::Extension::JSGantt RT::Authen::ExternalAuth
RT::Extension::PriorityAsString RT::Extension::HistoryFilter
RT::Extension::ReminderImproved  )));
##
JS Gantt Settings  #
#Set(@Plugins,'RT::Extension::JSGantt');
Set(
%JSGanttOptions,
DefaultFormat = 'day', # or week or month or quarter
ShowOwner = 1,
ShowProgress  = 1,
ShowDuration  = 1,
ColorScheme = ['ff', '00', 'ff00ff', '00ff00', '00',
'ff'],
# if can't find both start and end dates, use this color
NullDatesColor = 333,
# to caculate day length
WorkingHoursPerDay = 8,
# used to set start/end if one exists but the other does not
DefaultDays = 7,
);





 regards john 




























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Re: [rt-users] RSS Feed - listing newest instead of oldest?

2011-10-31 Thread Joseph Spenner 
Kevin Falcone falcone at bestpractical.com writes:

 
 On Wed, Oct 26, 2011 at 10:21:42AM -0700, Joseph Spenner wrote:
 When using the RSS feed option to view a queue, is it possible to
configure the results such
 that the entry listed under each ticket is the most recent entry rather
than the first entry
 in the ticket?
 
 You'll need to make a local overlay of Search/Elements/ResultsRSSView
 and change the line that returns the content of the create
 transaction.
 
 -kevin
 
 

Kevin:
  Is there any documentation explaining how to do this?  I took a few
stabs/guesses at it, but all I did was prevent RT/apache from restarting.

I'm surprised more people aren't interested in this as the default behavior,
since it seems to me it would make more sense to look at what is new rather
than what was originally posted in a message.

Thanks!



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Re: [rt-users] RSS Feed - listing newest instead of oldest?

2011-10-31 Thread Kevin Falcone 
On Mon, Oct 31, 2011 at 06:43:21PM +, Joseph Spenner wrote:
 Kevin Falcone falcone at bestpractical.com writes:
  On Wed, Oct 26, 2011 at 10:21:42AM -0700, Joseph Spenner wrote:
  When using the RSS feed option to view a queue, is it possible to
 configure the results such
  that the entry listed under each ticket is the most recent entry rather
 than the first entry
  in the ticket?
  
  You'll need to make a local overlay of Search/Elements/ResultsRSSView
  and change the line that returns the content of the create
  transaction.
  
   Is there any documentation explaining how to do this?  I took a few
 stabs/guesses at it, but all I did was prevent RT/apache from restarting.

The customizing RT wiki page is probably your best bet:
http://requesttracker.wikia.com/wiki/Customizing
Your example earlier of switching from First to Last is unlikely to be
right, since your Last transaction could be an owner change or a
Priority change, not necessarily a comment/correspondence.

 I'm surprised more people aren't interested in this as the default behavior,
 since it seems to me it would make more sense to look at what is new rather
 than what was originally posted in a message.

I think there may be a ticket open about it, but it's not been a high
priority.  If a patch came in, it's certainly something we'd look at.
It's also something that would be really easy to change as an
extension which we could use to see what people want out of that feed.

I'd also be interested in patches to make the calendar feeds more
flexible.

-kevin


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Re: [rt-users] RSS Feed - listing newest instead of oldest?

2011-10-26 Thread Kevin Falcone 
On Wed, Oct 26, 2011 at 10:21:42AM -0700, Joseph Spenner wrote:
When using the RSS feed option to view a queue, is it possible to 
 configure the results such
that the entry listed under each ticket is the most recent entry rather 
 than the first entry
in the ticket?

You'll need to make a local overlay of Search/Elements/ResultsRSSView
and change the line that returns the content of the create
transaction.

-kevin


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Re: [rt-users] RSS Feed - listing newest instead of oldest?

2011-10-26 Thread Joseph Spenner 



On Wed, Oct 26, 2011 at 10:21:42AM -0700, Joseph Spenner wrote:
    When using the RSS feed option to view a queue, is it possible to 
configure the results such
    that the entry listed under each ticket is the most recent entry rather 
than the first entry
    in the ticket?

You'll need to make a local overlay of Search/Elements/ResultsRSSView
and change the line that returns the content of the create
transaction.

-kevin



Ok, I was afraid of that.   :)
Not being a developer, I'm not sure what to do.  I found the file you mentioned:

/opt/rt3/share/html/Search/Elements/ResultsRSSView

Is this the line to edit?
      description = $Ticket-Transactions-First-Content,

and change to something intuitive, such as:
      description = $Ticket-Transactions-Last-Content,

?
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[rt-users] RSS feed

2010-02-10 Thread JJussi 
Hi!
Would be NICE to have possibility to control (in RT_SiteConfig.pm) do user 
see RSS feed or not.
Our company policy says that RSS feed of tickets is not allowed, and now only 
way (far as I know) to prevent that is edit 
'share/html/Search/Elements/ResultViews' file.

-- 
JJussi
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[rt-users] RSS feed from within CAS protected (WebExternalAuth=1) RT website

2009-01-26 Thread Paul Hirose 
Not really a RT issue, but since it came up in the process of setting it up :)

In short, my entire RT website (except for /NoAuth/) is CAS-protected (with 
Set($WebExternalAuth, 1)).  So as my CAS timesout (or whatever it does), my 
RSS feed of RT tickets stops working.  Logging in to RT (via CAS) makes RSS ok 
again.

Going directly to .../rt3/share/html/Search/Results.rdf just redirects me to 
our CAS login page.  After that, it redirects me back to the RSS feed, and I'm 
fine.

So I tried copying the .../rt3/share/html/Search/Results.rdf over to 
.../rt3/share/html/NoAuth/Results.rdf and then went to it directly.  This gives 
me the error:
Invalid at the top level of the document.
 Line: 1 Character: 1
Can't call method HasRight on an undefined value at 
/opt/rt3/bin/../lib/RT/Ticket_Overlay.pm line 3351.

using IE7.  Using Firefox3, I get roughly the same message.

I didn't want to start copying a bunch of files over from the real RT3 to my 
/NoAuth/ directory.  If it's only one or two, I suppose I could, and if that's 
the case, and anyone knows what those files are, I'd appreciate a note.

Otherwise, if there is an easier/better way to do it, a note on that would be 
greatly appreciated as well.

RT-3.8.2 on OpenBSD-4.4 using Apache-2.2.11 with ModPerl-2.0.4, MySQL-5.0.67, 
OpenSSL 0.98i, and mod_auth_cas-1.0.8.

Aside from the RSS bit (and only when my CAS expires/timeouts), it's working 
fine :)

Thank you,
PH

-
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Re: [rt-users] RSS Feed Permissions/Authentication problem (Repost)

2007-11-20 Thread Jesse Vincent 
Torben Nehmer wrote:
 Hello everybody,
 
 does anybody have any idea here, would it be possible to move the RSS streams 
 to HTTP Basic Authentication?

Sure. RT supports HTTP Auth out of the box. Have a look ing the config
file for the configuration options.
-Jesse

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AW: [rt-users] RSS Feed Permissions/Authentication problem (Repost)

2007-11-20 Thread Torben Nehmer 
Hi there,

 does anybody have any idea here, would it be possible to move the 
 RSS streams to HTTP Basic Authentication?

 In advance, I apologize for not having tested this myself with RT. The 
 following is just wild guessing but it's probably the way I'd try to 
 go if I had to (and I actually do so in other frameworks): 

 You could try to retrieve the RSS data off-line by means of some 
 command-line tool. Then let your WWW server do the authentication. 
 I am using a method called screen scraping by means of Perl's 
 WWW::Mechanize. WWW::Mechanize is old but still does a good job.
 http://www.google.com/search?q=WWW%3A%3AMechanize+Screen+scraping

This is an interesting idea, I will think about this.

Nevertheless I would prefer it, if RT would support HTTP Basic Auth for RSS 
Feeds out of the box, it shouldn't be that hard to implement (if one knows RT 
and Perl that is ;-)). I doubt, that the RSS feeds are useable within the 
average RSS client across the board, except perhaps the browser-integrated ones 
where you explicitly authenticate yourself beforehand. But then, if I have to 
go to the RT site to use the RSS feeds in the first place, many of the RSS 
advantages are gone. Let alone the usability problems for the average 
management guy...


Yours,
Torben Nehmer

---
Torben Nehmer
Diplom Informatiker (FH)
Business System Developer

CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Germany

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Fax: +49 (0)8225 - 996-41118
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Re: [rt-users] RSS Feed Permissions/Authentication problem (Repost)

2007-11-19 Thread Andreas Schamanek 

Hi there,

On Mon, 19 Nov 2007, Torben Nehmer wrote:

 does anybody have any idea here, would it be possible to move the 
 RSS streams to HTTP Basic Authentication?

In advance, I apologize for not having tested this myself with RT. The 
following is just wild guessing but it's probably the way I'd try to 
go if I had to (and I actually do so in other frameworks): 

You could try to retrieve the RSS data off-line by means of some 
command-line tool. Then let your WWW server do the authentication. 
I am using a method called screen scraping by means of Perl's 
WWW::Mechanize. WWW::Mechanize is old but still does a good job.
http://www.google.com/search?q=WWW%3A%3AMechanize+Screen+scraping

HTH,

-- 
-- Andreas

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[rt-users] RSS Feed Permissions/Authentication problem (Repost)

2007-11-18 Thread Torben Nehmer 
Hello everybody,

does anybody have any idea here, would it be possible to move the RSS streams 
to HTTP Basic Authentication?

Old post:

| Is there a way to load the RSS feeds of RT within a RSS Reader without 
| having to use the form based authentication beforehand?
| 
| In my case here I have tried adding a Ticket Feed to the Outlook of my
| boss, which can't load the feed because of missing authentication
| (obviously). Other RSS Readers could have the same problem, I'd suspect.
 
 
Greetings,
Torben.
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