[rt-users] RT::Authen::ExternalAuth and new unprivileged user creation

2010-06-28 Thread Jon Tollerton 
I recently upgraded from RT 3.8.1 to 3.8.8, authenticating against an 
OpenLDAP server.  I've seen a few posts indicating that the creation of 
new users doesn't work when using RT::Authen::ExternalAuth, with the 
workaround being to disable that plugin, create the user, and then 
enable the plugin again.  However, I'm seeing that problem with the 
creation of unprivileged users as well.  I need to be able to accept 
tickets via email from currently unknown users.  Do I have a 
configuration problem, or is RT::Authen::ExternalAuth no longer 
compatible with accepting tickets via email.


Thanks,
-Jon

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Re: [rt-users] RT::Authen::ExternalAuth and new unprivileged user creation

2010-06-28 Thread Kevin Falcone 
On Mon, Jun 28, 2010 at 10:06:50AM -0400, Jon Tollerton wrote:
 I recently upgraded from RT 3.8.1 to 3.8.8, authenticating against
 an OpenLDAP server.  I've seen a few posts indicating that the
 creation of new users doesn't work when using
 RT::Authen::ExternalAuth, with the workaround being to disable that
 plugin, create the user, and then enable the plugin again.  However,
 I'm seeing that problem with the creation of unprivileged users as
 well.  I need to be able to accept tickets via email from currently
 unknown users.  Do I have a configuration problem, or is
 RT::Authen::ExternalAuth no longer compatible with accepting tickets
 via email.

RT::Authen::ExternalAuth works fine when accepting tickets with email.
If you want to create users who do not exist in your AD tree you must
change the default AutoCreateNonExternalUsers.

-kevin


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