Greetings,
After many hours scouring around the globe for answers, I have feel I have
gathered enough diagnostic info to post my issue. The RT server is up and
sending mail via a relay fine. I have configured RT with the recommended
groups/perms and am able to create tx fine and such. I have fiddled around
with the aliases file, postfix's main.conf and apache2's vhost.conf until my
eyes are bleeding, always restarting postfix, apache and running newaliases
after each change/test msg. After application of many good tips found, the RT
server still refuses to accept mail. Below is a sanitized section of the
/var/log/mail.info log seemingly indicating that the message is bounced due to
'unknown user'. Of the many things I am not certain of, the docs indicate that
a user must be created that is associated to the rt-mailgate script - but I am
not sure how this needs to be done. When replying to a tx, the bounced message
will be returned to the sender ok. I am decidedly stumped. Can anyone point
me in the right direction?
Oct 29 18:17:34 dt-rt postfix/smtpd[7118]: connect from
exchange07.xxx.com[10.0.1.190]
Oct 29 18:17:34 dt-rt postfix/smtpd[7118]: ED9E318235:
client=exchange07.xxx.com[10.0.1.190]
Oct 29 18:17:34 dt-rt postfix/cleanup[7121]: ED9E318235:
message-id=
Oct 29 18:17:34 dt-rt postfix/qmgr[7108]: ED9E318235:
from=, size=2574, nrcpt=1 (queue active)
Oct 29 18:17:34 dt-rt postfix/smtpd[7118]: disconnect from
exchange07.yyy.com[10.0.1.190]
Oct 29 18:17:35 dt-rt postfix/local[7122]: ED9E318235:
to=http://10.0.1.6/@dt-rt.yyy.com>, orig_to=,
relay=local, delay=1, status=bounced (unknown user:
"???/opt/rt3/bin/rt???mailgate ??queue general ??action correspond
??url http://10.0.1.6/";)
Oct 29 18:17:35 dt-rt postfix/cleanup[7121]: 04E1F18239:
message-id=<20091029221735.04e1f18...@dt-rt.yyy.com>
Oct 29 18:17:35 dt-rt postfix/qmgr[7108]: 04E1F18239: from=<>, size=4787,
nrcpt=1 (queue active)
Oct 29 18:17:35 dt-rt postfix/qmgr[7108]: ED9E318235: removed
BTW - NOT running any virtual mail hosts that would interfere with the alaias
pipe directive.
Also, the server is able to resolve its own url on the local browser.
RT 3.8.3. Postfix 2.2.9. mod_perl 2.02, SLES10SP2, apache2
Best regards,
Victor
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