Re: [rt-users] RT-at-a-Glance Saved Searches not showing RT System searches

2013-08-14 Thread Kevin Falcone
Joe - it helps if you trim the rest of the digest when replying.

On Tue, Aug 13, 2013 at 12:43:08PM -0400, Joe Kirby wrote:

 I would like to know how to make RT System Searches show when the Saved 
 Searches is added to
 RT-at-a-Glance.

 This is a great feature for My Closed Tickets type reports that are 
 really not needed on the
 page as its own.

 At this time it seems like only SuperUser gets these.

 Is there a setting that would allow this?

 Thanks in advance
 
Usually when I do not hear back on a topic it means that it is either not 
 clear what I am
asking for or it is a stupid question.
I have looked back through the wiki again with no luck on how to have RT 
 System Searches
available to the delivered Saved Search.
The reports saved as RT System Searches are available to be placed on the 
 RT-at-a-Glance but
do not show up in the Saved Search option.
I am trying to avoid having to generate many copies of a system wide 
 report so it shows up in
folks Saved Search collection.
At the risk of being an annoyance I am reporting
Thanks in advance

RT System Searches don't automatically show up for all users unless
their name is in a specific format (compare with the system default
searches we ship).  I consider this an oversight, and it'll probably
be fixed in a future release.  At this time, your best solution is
finding the widest group you can and assigning the search to that
group.

-kevin


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[rt-users] RT-at-a-Glance Saved Searches not showing RT System searches

2013-08-13 Thread Joe Kirby
 pretty well. And then I found Ruslan has a cool nginx extension in
 github. I tried that and it works too
 except I do not see an option to run in ssl mode.
 
 
 
 
 -- 
 Asif Iqbal
 PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
 A: Because it messes up the order in which people normally read text.
 Q: Why is top-posting such a bad thing?
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 Message: 4
 Date: Thu, 8 Aug 2013 21:12:39 +
 From: Bryon Baker bba...@copesan.com
 To: RT Users (rt-users@lists.bestpractical.com)
   rt-users@lists.bestpractical.com
 Subject: [rt-users] Searching for a string
 Message-ID:
   
 276f28db77824f58b15b4d6d6d613...@blupr05mb103.namprd05.prod.outlook.com
   
 Content-Type: text/plain; charset=us-ascii
 
 I am searching the content of an email for a string using.
 
 m/'Building: Walgreen Drug Store #\d+/  Does not find text.
 
 But
 
 index($t_subject, 'Building: Walgreen Drug Store #'); Does find text.
 
 I capture the content from the RT log file and found that there is double 
 quotes in the texted.
 
 Is this why it won't work?
 Is this the expected results?
 
 If this is the expected result how would I search the text using index for 
 the CRLF character?
 
 Thanks
 Bryon Baker
 Network Operations Manager
 Copesan - Specialists in Pest Solutions
 800-267-3726  *  262-783-6261 ext. 2296
 bba...@copesan.commailto:cstep...@copesan.com
 www.copesan.comhttp://www.copesan.com/
 Servicing North America with Local Care
 
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 Message: 5
 Date: Thu, 08 Aug 2013 21:41:52 + (GMT)
 From: window camera front...@me.com
 To: rt-users@lists.bestpractical.com
 Subject: Re: [rt-users] custom fields on dashboard for new tickets?
 Message-ID: cceab4ca-e539-471b-ba00-b1b96dece...@me.com
 Content-Type: text/plain; charset=utf-8; Format=flowed
 
 Thanks all. Worked like a charm!
 
 
 -Rick
 
 On Aug 05, 2013, at 04:20 PM, window camera front...@me.com wrote:
 
 Hi All
 ?
 Could someone point me in the right direction of how we would go about 
 creating bullets and other custom fields for the front dashboard that is 
 used by customer who create tickets? We'd like to create bullets and fields 
 (that are mandatory to choose at least one), for say 
 printersnetworkhardwaremonitorapplication, etc., to have the user 
 click on when they create a ticket, and that info would be sent to the owner 
 of the ticket so they could work on it.
 
 Thank you for any help you can provide in doing this!
 
 -Rick 
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 Message: 6
 Date: Thu, 8 Aug 2013 18:48:43 -0400
 From: Joe Kirby ki...@umbc.edu
 To: rt-users@lists.bestpractical.com
 Subject: [rt-users] RT-at-a-Glance Saved Searches not showing RT
   System  searches
 Message-ID: c0a5a57a-a24d-4cdd-b444-951a571a8...@umbc.edu
 Content-Type: text/plain; charset=us-ascii
 
 I would like to know how to make RT System Searches show when the Saved 
 Searches is added to RT-at-a-Glance.
 
 This is a great feature for My Closed Tickets type reports that are really 
 not needed on the page as its own.
 
 At this time it seems like only SuperUser gets these.
 
 Is there a setting that would allow this?
 
 Thanks in advance
 
 Joe
 
 --

Usually when I do not hear back on a topic it means that it is either not clear 
what I am asking for or it is a stupid question. 

I have looked back through the wiki again with no luck on how to have RT System 
Searches available to the delivered Saved Search.

The reports saved as RT System Searches are available to be placed on the 
RT-at-a-Glance but do not show up in the Saved Search option.

I am trying to avoid having to generate many copies of a system wide report so 
it shows up in folks Saved Search collection.

At the risk of being an annoyance I am reporting

Thanks in advance

Joe

 
 Message: 7
 Date: Thu, 08 Aug 2013 21:52:25 -0700
 From: Paul O'Rorke p...@tracker-software.com
 To: rt-users@lists.bestpractical.com
 Subject: Re: [rt-users] Migration Prep
 Message-ID: 52047589.3000...@tracker-software.com
 Content-Type: text/plain; charset=utf-8; Format=flowed
 
 Thanks for all the support.  I have a shiny new 4.0.17 ticking away 
 nicely.  Very happy.
 
 *Paul O?Rorke*
 Tracker Software Products
 p...@tracker-software.com mailto:paul.oro...@tracker-software.com
 
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[rt-users] RT-at-a-Glance Saved Searches not showing RT System searches

2013-08-08 Thread Joe Kirby
I would like to know how to make RT System Searches show when the Saved 
Searches is added to RT-at-a-Glance.

This is a great feature for My Closed Tickets type reports that are really not 
needed on the page as its own.

At this time it seems like only SuperUser gets these.

Is there a setting that would allow this?

Thanks in advance

Joe