Hi Everyone,
I am wondering if this is a bug or a feature of RT 3.6.3. When a user tries to change "Priority" in "Order by" for "highest priority tickets I own" and/or change "Created" in "Order by" for "newest unowned tickets", the change does not take. That is, it returned to the original setting. I know, in these two cases, that these setting are in the system wide definitions for these two fields. As a normal user does not see "You can also edit the predefined search itself:", this is available only to Super User and I certainly do not want to give that privilege out to everyone of my users. Is what I am seeing normal behavior? I was under the impression that when a user made a change to these settings that the information was stored in their own copy of a predefined search. RT is acting as if the user cannot override the first value in "Order by". I gave users permissions to Modify Self, and to change, edit and view saved searches. Is there another permission they need? Thank you for your time. Nick ------------------------------------------------------------------------ --------- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com <http://www.digitalglobe.com> ------------------------------------------------------------------------ ---------
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