Re: [rt-users] RT 3.8.1 Logged out on Search
what version are you migrating from? im certain UPGRADING.mysql applies... it says at line 13/14: If you're upgrading RT from versions prior to 3.8.0 then you MUST follow instructions below. On Fri, 7 Nov 2008, Bryan McLellan wrote: Date: Fri, 7 Nov 2008 09:49:43 -0800 From: Bryan McLellan [EMAIL PROTECTED] To: JOHN ROMAN [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT 3.8.1 Logged out on Search On Fri, Nov 7, 2008 at 4:03 AM, JOHN ROMAN [EMAIL PROTECTED] wrote: this should be an easy fix that has to do with differences in the RT database you migrated from versus the one you use in 3.8.1. you'll need to follow these steps 1. export the database from your old RT 2. update the schema using the information contained in the UPGRADING.mysql file 3. update the RT databases using the normal scripts contained in README I ran [1] per the README during the upgrade, it all went slick. The original install of this RT instance was on Debian etch, so it's always been in mysql = 5 so UPGRADING.mysql doesn't apply. Per Mike Peachy's recent post [2] about not running RT-Authen-ExternalAuth-0.06x, I just got the latest version of 0.07_01 from CPAN here [3], as it wasn't listed in the available versions for download, nor was it on CPAN when I installed on Wednesday. Installing this did not correct the logged out on searches problem however. Bryan [1] /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade [2] http://www.gossamer-threads.com/lists/rt/users/80097 [3] http://mirrors.gossamer-threads.com/CPAN/authors/id/Z/ZO/ZORDRAK/RT-Authen-ExternalAuth-0.07_01.tar.gz ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com [EMAIL PROTECTED] SDF Public Access UNIX System - http://sdf.lonestar.org ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.8.1 Logged out on Search
On Fri, Nov 7, 2008 at 4:03 AM, JOHN ROMAN [EMAIL PROTECTED] wrote: this should be an easy fix that has to do with differences in the RT database you migrated from versus the one you use in 3.8.1. you'll need to follow these steps 1. export the database from your old RT 2. update the schema using the information contained in the UPGRADING.mysql file 3. update the RT databases using the normal scripts contained in README I ran [1] per the README during the upgrade, it all went slick. The original install of this RT instance was on Debian etch, so it's always been in mysql = 5 so UPGRADING.mysql doesn't apply. Per Mike Peachy's recent post [2] about not running RT-Authen-ExternalAuth-0.06x, I just got the latest version of 0.07_01 from CPAN here [3], as it wasn't listed in the available versions for download, nor was it on CPAN when I installed on Wednesday. Installing this did not correct the logged out on searches problem however. Bryan [1] /opt/rt3/sbin/rt-setup-database --dba root --prompt-for-dba-password --action upgrade [2] http://www.gossamer-threads.com/lists/rt/users/80097 [3] http://mirrors.gossamer-threads.com/CPAN/authors/id/Z/ZO/ZORDRAK/RT-Authen-ExternalAuth-0.07_01.tar.gz ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.8.1 Logged out on Search
I recently upgraded to RT 3.8.1, RT-Authen-ExternalAuth-0.06_03 and RT-Extension-CommandByMail-0.06 from source. I was running RT 3.6.7, installed over the top of the RT 3.6.5 debian package. Everything looks pretty good, although I think I see that odd performance problem with firefox on linux sometimes. Generally when I search I get logged out, and see this error: [Fri Nov 7 02:42:54 2008] [error]: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1113) [Fri Nov 7 02:42:54 2008] [error]: Group::HasMember was called with an argument that isn't an RT::Principal or id. It's (undefined) (/opt/rt3/bin/../lib/RT/Group_Overlay.pm:1031) When I log back in, I get the expected search results page. I'm able to log in, manipulate tickets just fine. I just get logged out on the search. Ideas? I'll look at the source tomorrow I think. Bryan McLellan ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
