[rt-users] RT 4.0.3 - Email templates are not parsed

2011-11-10 Thread Jim . H . Berry 
Hi

I believe this is the same issue reported by  Francesc Guasch 
fran...@telecos.upc.edu.  We upgraded from 3.8.10 to 4.0.3.  Email is 
sent as expected via our scrip, but our template is not parsed, so that we 
see {$Ticket-Subject}.  Earlier I had upgraded from 3.8.10 to 4.0.2 but 
did have this issue. 

The logs show: [warning]: Use of uninitialized value in string eq at 
rt4/sbin/../lib/RT/Template.pm line 410.  which is 

 if ($self-Type eq 'Perl') {
return $self-_ParseContentPerl(
   ...

Could it be that $self-Type is not getting set?  When looking at the 
template thru the admin interface, the Type: Perl radio button is checked. 


Thanks for any suggestions,
Jim Berry
 
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*  Barcelona, Spain — November 28  29, 2011

Re: [rt-users] RT 4.0.3 - Email templates are not parsed

2011-11-10 Thread Kevin Falcone 
On Thu, Nov 10, 2011 at 01:46:40PM -0500, jim.h.be...@frb.gov wrote:
Hi
 
I believe this is the same issue reported by  Francesc Guasch 
 fran...@telecos.upc.edu.  We
upgraded from 3.8.10 to 4.0.3.  Email is sent as expected via our scrip, 
 but our template is
not parsed, so that we see {$Ticket-Subject}.  Earlier I had upgraded 
 from 3.8.10 to 4.0.2
but did have this issue.
 
The logs show: [warning]: Use of uninitialized value in string eq at
 rt4/sbin/../lib/RT/Template.pm line 410.  which is
 
 if ($self-Type eq 'Perl') {
return $self-_ParseContentPerl(
   ...
 
Could it be that $self-Type is not getting set?  When looking at the 
 template thru the admin
interface, the Type: Perl radio button is checked.

If you look in the DB, is the Type field on Templates set?

-kevin


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Re: [rt-users] RT 4.0.3 - Email templates are not parsed

2011-11-10 Thread Kevin Falcone 
On Thu, Nov 10, 2011 at 02:04:42PM -0500, Kevin Falcone wrote:
 On Thu, Nov 10, 2011 at 01:46:40PM -0500, jim.h.be...@frb.gov wrote:
 Hi
  
 I believe this is the same issue reported by  Francesc Guasch 
  fran...@telecos.upc.edu.  We
 upgraded from 3.8.10 to 4.0.3.  Email is sent as expected via our scrip, 
  but our template is
 not parsed, so that we see {$Ticket-Subject}.  Earlier I had upgraded 
  from 3.8.10 to 4.0.2
 but did have this issue.
  
 The logs show: [warning]: Use of uninitialized value in string eq at
  rt4/sbin/../lib/RT/Template.pm line 410.  which is
  
  if ($self-Type eq 'Perl') {
 return $self-_ParseContentPerl(
...
  
 Could it be that $self-Type is not getting set?  When looking at the 
  template thru the admin
 interface, the Type: Perl radio button is checked.
 
 If you look in the DB, is the Type field on Templates set?

We've replicated this.  For you and Francesco, you can flip the
Type field in the DB.  I expect 4.0.4 to ship soon.

-kevin


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Re: [rt-users] RT 4.0.3 - Email templates are not parsed

2011-11-10 Thread Kevin Falcone 
On Thu, Nov 10, 2011 at 02:28:30PM -0500, Kevin Falcone wrote:
 On Thu, Nov 10, 2011 at 02:04:42PM -0500, Kevin Falcone wrote:
  On Thu, Nov 10, 2011 at 01:46:40PM -0500, jim.h.be...@frb.gov wrote:
  Hi
   
  I believe this is the same issue reported by  Francesc Guasch 
   fran...@telecos.upc.edu.  We
  upgraded from 3.8.10 to 4.0.3.  Email is sent as expected via our 
   scrip, but our template is
  not parsed, so that we see {$Ticket-Subject}.  Earlier I had upgraded 
   from 3.8.10 to 4.0.2
  but did have this issue.
   
  The logs show: [warning]: Use of uninitialized value in string eq at
   rt4/sbin/../lib/RT/Template.pm line 410.  which is
   
   if ($self-Type eq 'Perl') {
  return $self-_ParseContentPerl(
 ...
   
  Could it be that $self-Type is not getting set?  When looking at the 
   template thru the admin
  interface, the Type: Perl radio button is checked.
  
  If you look in the DB, is the Type field on Templates set?
 
 We've replicated this.  For you and Francesco, you can flip the
 Type field in the DB.  I expect 4.0.4 to ship soon.

As 4.0.4 is available, please upgrade it to fix this issue.
Thanks for the report and the extra information.

-kevin


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