Hello, I setup RT 4.0 for an organization even though this is an overkill. All we need is just simple ticketing system. I used osticket for a while and could not find export feature. I thought since RT is very popular it will have all the features. Now its setup, I am unable to find how end users create ticket without having to have a user ID.
We just need users to see the page to submit/track ticket without having to login. Ticket creation via email is not what I am looking. Thank you, Sree.
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